December 2023 by Alizhan Tazabekov
Bad service! The ATM did not issue the card back and took money from the card without my knowledge! The bank does not want to return the card back ?
December 2023 by Rachel Bond
Michelle was incredibly friendly and helpful - a credit to the branch
June 2023 by Sue C
One person working on the counter. Another in the main reception area who would not tell anyone that the only indoor ATM would not receive or give cash, but repeatedly let multiple customers try to use the ATM. Very disorganised, time wasting. They could not put an out of order sign on the cash dispenser because customers would not understand the sign. Unbelievable. I have not had these problems with other Santander branches, only Wimbledon.
June 2023 by Richard Perrins
What is the point of operating a bank that has only 1 teller on, on a Friday lunchtime and 1 front of house assistant that is seemingly unable to help with banking. Perhaps the should be a policy that people with inquiries don't take up the tellers time for over 20 mins.Time to move banks I think.Sorry Santander you need to buck your ideas up
May 2023 by Edward Santos
What chaos. Had to line up for 30 minutes to cash in my cheque. Cashier moaning about how slow the system is and the branch manager having a go at a disabled man who was upset because he had to wait for 2 weeks for a reply from the bank to pay his benefits into his bank account. No empathy for the customer. Very stressful and uncomfortable environment to be in. No wonder people are using online banking more than ever
May 2023 by Daniel Wallis
Cash machines don?t work and opening hours are essentially useless for anyone who works full time
February 2023 by Tariq Al Khaldi
£10 to get a cheque printed. What?!
July 2022 by 418249
Can my even send my documents to head office stamped and signed. Poor.
April 2022 by Charlotte Ford
This company has collapsed post COVIDNo excuse for the rubbishy serviceAVOID them
February 2022 by James Bristow
Really great help from Micheline to unblock my online access and arrange a large transfer. Very good customer service - thanks.
December 2021 by David Holden
Never had a problem.Am with Santander for 5 years and have always had satisfaction. Counter service, always with a smile and professional. Online banking, for an old guy like me, a very simple and uncomplicated way of making transactions.Asked for a loan during lock down in 2021 on a Tuesday and the following Monday, the cash was on my account. Thank you all at Santander
August 2021 by max knight
Probably....the WORST bank in the WORLD. Either it has online banking going down on a regular basis or branches with very restricted opening times enabling head office to say that fewer customers are using branches in an effort to justify them to be closed (yes we know your game we are not stupid), or the ATM'S are not working....TOTALLY PATHETIC.
January 2021 by Antal Dobondi
You have to update your opening hours!
September 2020 by zara syed
Very poor service!It is impossible to use the account due to incomplete information and advice. The cashiers are very sympathetic but the manager was unwilling to take responsibility for her omissions. The system is archaic and extremely rigid. Not user friendly at all.
September 2020 by Luke Terry
Just want to express my delight with Santander and in particular my business relationship manager Leoni Potter.I find the service professional and easy.
