January 2024 by Ros Toynbee
Called customer service on Boxing Day to ask for a refund for a faulty product (noise cancelling headphones) bought online on 27 Nov as a Xmas present for my daughter, but as it was outside their 30 day refund policy was only offered an exchange. Disappointed that Currys, unlike Amazon and other stores, don't offer a more practical response when presents are open on 25 Dec and I called the morning of Boxing Day.Update: following a letter citing my refund rights under the Credit Consumer Act Currys have replied that they will refund me.
December 2023 by sunu miah
Absolutely a1 Service by sadio, even thou had to wait a while, I was dealt with efficiently, and some sound advice by the gentleman.I much prefer now to purchase in-store, rather than online. Even thou you are paying slightly more.But after the online sales experience, and useless agents that don't understand a human. I would rather go and see a human being ...Not sure if he was a manager, but certainly new his company policies and provided extempulary service.
December 2023 by Susanne R
Review for Mile End store.They were really understanding of my complex order request and sorted it. Sal was very helpful. Thank you.
December 2023 by mubin chowdhury
If you visit this store get a binocular with you to find a sales person. If you find someone then they will tell you product not in stock but actually it's in stock they just don't wanna help you and they want to do chat with each other. This store need some supervisor who can serve customer.
December 2023 by Hamid Saadani
Disgusting customer service, staff ignore you whilst walking past. Absolutely terrible. Will advise everyone I know to avoid using this store. Without customers you have no business.
December 2023 by SUMON ANGELO
Customer service is not up to the mark here though but still happy with my products.
December 2023 by Ina Farrelly
If I could give them a minus if I would. I went in-store to purchase a TV. Turns out even though I was physically in store it was an online purchase. When it arrived damaged I had to deal with multiple phone teams. When they were booked to pick up the TV I got a text message saying it wasn't ready when they arrived. No one came I was home all day. More phonecalls more multiple teams. Then I got told to take it back to store to get refund which I did. Guess what I was told off by a staff member "it is my job but you don't have talk to me like that" What had I said. When I carried in the TV I asked if it was possible to be dealt with quickly as I had a cab waiting he indicated a woman sitting on a stool and said she will deal with you. Then I got told off by him and then he stomped off, don't worry he didn't risk his back by offering any assistance with carrying the TV. End of story after giving all my details again, offering to show the order, nope not interested can't find your order, you can request an online refund. I was just exhausted and upset. I said I'm not taking it home again so walked out leaving the TV. Tried the online after telling them I had left it in store they arranged to pick it up from home. Unreal. Save your money and your stress please do not deal with this company. Unreal.
December 2023 by Razaul Karim
I visited twice and left as I couldn't get any assistance. On the third attempt I forced a guy to help me. I bought a TV. The next day I went back cancelled my order as the one he advised or stayed silent on was an old model. The next model TV was available. Anyway went back and bought the TV I was planning to buy in my 5th visit. The delivery got cancelled after i waited for 4 hrs. Then it got rescheduled with no consultation so nearly missed it. I'm still waiting for my speakers.
December 2023 by Lindsy Preston
Customer service is a shamble at this branch, non existent infact.You lost out on a sale on an expensive T.V I wanted to purchase, but you have done me a favour as now looked online and can buy the T.V £200 cheaper.Don't waste time with this branch if you need help with enquiries!!!
November 2023 by Nazimations YT
Nice staff, but they are not well dispersed in the store, and a few are not as knowledgeable or allowed to remove security tags from products in the area they are in which causes you to go all the way back to the front of the store to get the correct person because they don't want to do it.
November 2023 by Hibb
Went to the store, made an order on the web for click and collect, picked it up off the shelf myself, brought the item to the counter, got it scanned, drove to my car and walked home. 5 star customer service.
November 2023 by John Augustine
I wish I could score - 0 I had issues before but as it was local and I needed a TV I went there and could talk to nobody one guy I asked for help just sent me to the manager whom I had contact with while I waited for him to finish which he never did he looked over the floor and likewise nothing then I had to point out a guy walking down to the front doing nothing this clown being paid as a manger basically asked him to help us really then got rude as I pointed out to him his position well I would say to anyone do not never go to Whitechapel currys no staff no interest don't want your money killing the company get paid go home sully Sally or whatever the fake manager is called should be sacked with immediate effect poor non existence of management skills or leadership all I wanted was a very timely experience I want you to avoid absolutely disgusting
November 2023 by evan ray
Poor quality of products on offer as parts of many gas cookers were missing and some covered in dust. No salesperson offered to assist me?
November 2023 by Donna Davies
Been in the shop a few times over the last few months. Staff are always friendly and knowledgable and have a good range of stock on display.
November 2023 by Johan Hossain
Horrible customer service. I was told from Beckton curry?s that they had an item in stock in the mile end curry?s. The manager in Mile End curry rudely told me that theirs nothing they can do about it. I should?ve been the one angry instead he gave me the attitude. Disbelief in their lack of organisation. My time is valuable as I only have certain days off. Curry?s need to improve their customer service.
