December 2023 by FoyshaCollection
Replace management immediately!They tell everyone 25-30 mins wait time by default. I waited 1hr 40mins! Spoke to people in the queue, thats the average wait time. Worst pharmacy in UK surely.
December 2023 by Sharon Hever
Great pharmacy the waiting time can be a bit of a wait.
December 2023 by Zakia Khanom
I get prescriptions here from regularly and community pharmacy. To be fair all pharmacies take a long time and I feel like it?s unfair to say they are not doing anything productive. It?s a whole team of people they have to label, measure out etc. over the last 10 years I have learnt few tips:1. If it?s an urgent medication then don?t leave it till the last minute, don?t be time constraint and ALWAYS make sure when being given the prescription go over dosage, liquid/tablet and if it?s controlled make sure you get that signature which is a an issue with electronic prescription (additional hand signature is required). At the pharmacy press to ask if it?s in stock and if you are willing to come back tomorrow then do so. And then you just have to wait around unfortunately it can take over an hour so be prepared. Make sure once you mange to collect to check you have all that you need.2. If it?s not an urgent prescription I HIGHLY Recommend you hand it prescription and leave to collect another day. If it?s electronic just go in and get it to be processed. You can also phone for it to be processed. On the day you want to collect go EARLY as possible it?s super quiet before 11am. Also phone before you go in to make sure they have bagged your medication. Remember there are two queues don?t be afraid to ask someone where to stand; the one on the right is to collect only.3. If you have a very urgent and rare medication like my boys do and it?s a repeat prescription you can request for the person writing the prescription to request Lloyds to do an urgent courier delivery. A additional form does need to be filled in by prescriber. This is will support you with not having to worry about going to collect and the rest of it. It can take up to a week as pharmacy have to order in the medication but rest assured it will be hand delivered to your doorstep.4. As information pass onto so many members of staff it is only natural for mistakes to happen. There definitely needs to be a much better system to minimise errors. But let?s all be grateful that medication is free for most and very low price for others compared to living in the US. Imagine being in a war zone or in poverty. Being humble, patient and understanding the situation will always make any process a tad easier.Love and prayers to everyone
December 2023 by Thirupati Gauranga Dasa
Some one pls should shut down this place,Because always 20-30 people have to wait for 30 to 45 minute what waste of time and economy, why this Lloyd Management they can get away with this nonsense. Somebody not doing their job.Who is responsible for it I have complained so Many time but Nothing changes and Getting worse all the time.Pls do fevers to people just employee more staff. ?. I bag you management. Care for people who work and care for people who have to wait 30-45 minutes unnecessarily.
November 2023 by Charlie Rogers
Absolute worst pharmacy I?ve ever been too. They frequently take over 45 mins Fi get orders ready. And when they do, they are often wrong. And they have the cheek to call themselves the UK?s No. 1 pharmacy! Ridiculous
November 2023 by Myrkky Photo
Terrible pharmacy and service. Understaffed, rude people on the tills, and waiting queues of more than 45 minutes to get one medication.Simply awful.
October 2023 by Fatima Uddin
Very busy pharmacy as its inside the Royal London Hospital. There's always so many people inside of here queuing or waiting for medicine. I've been here a few times, if you come to collect a presentation you'll have to leave your name and date of birth and then come back after 45 minutes to 1 hour to collect your medication. Bit slow but it is very busy. Lots of health and beauty items being sold inside.
October 2023 by Madhavan J
Very bad experience. The staff are too busy in gossiping and laughing behind the counter in front of the queue. This is not acceptable. Some people are going through hard time, some a very ill and seeing the staff behaving like this, is just unbearable. They are not professional and doesn't have any manners. I do understand that it is a very busy pharmacy but when you come from A & E and you are not feeling good, it is very hard to wait long time and there is not enough space to sit. Also, seeing the way the staff talk to you make you feel so bad. There is a way to talk to people especially with patients. Waiting 45 min to 1 h to get your medecine and they given me the wrong one. Because of their mistake, I have to travel again to Royal London pharmacy (1h) to get my medecine as they don't have any other solution for me.Total rubbish.
October 2023 by anwara begum
Really poor service. Incompetent staff gossiping about make up and who?s mendhi they attended. I called to let them know they gave me wrong medication/missing medication. I was told go pick up and yet whether had no clue when I sent someone to pick. Made them wait 30 min whilst gossiping.
October 2023 by kamlesh savaliya
Most pathetic customer service with rude attitude. Because its hospital pharmacy they know patients got no choice but to go there. NHS needs to review their agreement. I will write to nhs as well.
October 2023 by Trini Freeview
The waiting times are painful. It?s the same no matter what time you arrive. Be prepared to be waiting for more than one and a half hours.
October 2023 by Emilia Weglewska
The staff is a mess. Waiting Time is horrendous and they can not even update customers about any changes made to the prescription. Front ladies acting like they are scared of the back staff to ask them any questions. Total mess!
August 2023 by Rezwan Bhuiyan
The staff are really rude and every time we have to wait minimum one hour to pick up medication in a really cramped environment. I once came one minute after closing time after a 1 hour journey to pick up medication that they said is ready to pick up. Staff were just chatting inside and they gestured me to leave because they?re closed. They didn?t even have the decency to just come listen to me when my medication was sitting there behind them as they?re chatting, then I had to take an hour more to go back home and then 2 more hours the next day to come back to collect it.
August 2023 by Hanah A
A shambles. Not worth the one star. Took an 1 hour and 30 minutes for one medication. The staff have no clue on communication and updating waiting customers. Rude
August 2023 by Michelle Gouveia
If you can take your prescription and get it elsewhere, do! I was told my prescription would be 30 minutes. Ok, it?s a small pharmacy for such a big hospital. Was given an alert device to let me know when it was ready. An hour later, asked how much longer it would be? It was sitting on the shelf and nobody had bothered to let me know. Staff too busy talking and mucking about round the back. Also consultant prescribed 2 months of medication, apparently this pharmacy will only give 1 months medication at a time. So will now cost me double if I can get GP to do another prescription.
