December 2023 by Belal Husen
I am very disappointed to Their service. They were two staff, one men & one women. Specially, the women, I think she was an asian. I went there for a Bank statement, she told me you can get it on the app. I told her I need it for special reason, again she told me you can go to the app download it then, go to the printing shop. Also, I asked her last time I took a statement from the same branch. She told me this rule was changed. Moreover, she & another men told me if you need it? you need to apply/order earlier date. But, my question is if you do not give the bank statement why you are here?By the way, I got my statement from another Branch.However, if you do like that service or give wrong information to the customers, customers will discourage from Lloyds Bank.
December 2023 by LuckyLukasz
Very friendly and helpful employees working here, recommended! Very empathetic to the customer.
November 2023 by #TJA Travel Avocation
Very friendly polite
July 2023 by Jahed RANA
Too slow,short staff always in the counter.Need more attention for customer service
April 2023 by M A
The fat white guy is just unreasonable, refusing to print a bank statement and sending me back to the Helpdesk where I have been waiting for a really long time. Another helpful lady at the cashier desk was very helpful
March 2023 by Chrissy Alphonso
Privacy does not exist in this branch.There is no distance recommendation nor sign for customer to respect each other a privacy. I felt so embarrassed that I left telling the staff I would go to another bank that respect privacy.Not putting my money there thank you
October 2022 by Giuseppe C
I visited the Commercial Road branch to open an account and was assisted by Mr Ahmed. I received a first class service, bluntly beyond my expectations due to a number of appallingly disappointing experiences in other Lloyds branches in central London. Lloyds should reward employees of the like of Mr Ahmed and try to promote a similar standard across all branches and employees.
August 2022 by Reg Cobb
Very helpful staff
June 2022 by Ruhel Amin
Asian lady at the counter was very helpful. Nice to have a down to earth friendly person serving you rather than a mundane robotic experience you get in most places.
April 2022 by Aminul islam
Service is below average, staff are rude.
March 2022 by Y?n Nhi Uông
I have decided to open a Lloyds bank account. However, I was sent home multiple times because my student letter bank account was not 100% resemble my online registration. This has caused me a tremendous amount of time and effort because I had to go back and forth. Do you guys lack some common sense here? When I finally opened my bank online account, I was missing my memorable information, and the account has been blocked for weeks now. When I came to your people, they said nothing they could do about it. I am incredibly disappointed as now I cannot even access my online banking and track my money. Monzo is better, and there is no way I would recommend this to anyone ever. Great DISSAPOINTMENT!!!!!
January 2022 by M Hassan
Open my bank ccout here back in 2005 and I love Lloyds Bank and this branch more than any other bank and branch
January 2022 by Asma Begum
Excellent service, the team there work really hard to support all those that walk through the doors during these challenging times? thank you!!
December 2021 by GeR-2
This bank branch can get busy and there are normally queues of people waiting to get served. Based on my experience, there is sometimes only one bank counter open, but at busy times normally two. There are two cash deposit machines in the branch if you only need to pay cash/cheques into your account. However, these machines can be prone to jamming. The staff at this branch are normally quite friendly and helpful but it does depend on how you speak to them. The opening hours are quite restrictive at this branch, as it is only open Mon-Fri between 10am and 4pm. There is a Lloyds Bank in Whitechapel that opens Mon-Fri between 9am and 5pm (at the time of this review).
September 2021 by Manuel Sante
I have had the best customer service i could ever imagine. My phone got stolen on saturday night and I needed to apply for the insurance claim with lloyds but eveyrthing needed to be by phone calls. I needed to create a crime record but it had to be by calling 101 but i dont have a phone to do it. The beautiful lady that helped me, borrow me her phone and helped me through all the proccess for the claim, she was kind, patient and supportive!!! My visit was today 16.08.2021 and I was there for around 1.5h or 2h, without that lady i wouldnt have be able to apply until i found a phone to make all the calls. Her name is Kieran (I believe you spell it like that). Thank you so much Kieran and the team in this branch, they were absolutly AMAZING.
