February 2023 by Paul Logan
Staff are friendly and helpful. On the downside stock seems somewhat limited for choices
February 2023 by gokhanapaydin
Staff is very helpful
December 2022 by Onyinye Odogwu
I went to return a shoe I got online because it was too big. Service was great and quick.
December 2022 by Emily Cochrane
Very good shoes, and prices, with wonderful choices
May 2022 by d
Very friendly and helpful - exchanged my daughter?s shoes that I?d bought as a gift but were a size too small. I couldn?t find the receipt but the manager was fine.
February 2022 by Angie
Great shopping experience today. Both Frankie and Chanelle were really helpful and bent over bavkwards to help me spend my money. Would definitely be going back. Shame, as I could not give them feedback on the office website...please sort this out! As I would love to let their head office know about these two lovely women.
November 2021 by Shannon Talbot
Wouldn't accept a refund on shoes I have never worn, only in the house for 5 mins.The shoes are office brand extremely uncomfortable and not designed for a foot, feels like walking on pieces of foam, I'm shocked the mgr wouldn't take them back not a scratch on them, just glue from the poor quality.
August 2021 by Michelle Feeney
Returning sale goods online- If you buy items in an online sale, you usually have additional rights to return them under the Consumer Contracts Regulations 2013. ... You can cancel most orders for goods bought online anytime from the moment you place your order up to 14 calendar days from the day you receive it.
July 2021 by karen lee
would never usually bother to review retail, but this has got to be the worst customer service i have ever seen in my life. i only asked to try on 2 pairs of shoes, and the girl made it seem like it was the biggest inconvenience of her life. i was friendly and polite, met with 2 unsmiling and judgemental faces. i went to the till to purchase the shoes i had decided on and asked to have a fresh pair as they gave me the one on show, but she refused as it seemed that she just couldn?t be bothered. awful , terrible service. shop online somewhere else.
July 2021 by Nene Sterling
Pretty little shop. The service was efficient. I came to exchange a Christmas gift. I would never really shop at Office, but the customer service I recieved from this shop and Westfield Stratford was amazing.I was really pleased and I told her.
September 2020 by Seaarne Ball
Never have I received such deplorable service before, I have worked in customer service for many years so I am fully aware of how to treat a customer. I approached two workers after about 5 minutes of browsing, they did not give me a single bit of acknowledgement, even though my boyfriend and I were the only two people in the store. We walked straight out and I purchased the shoes online directly from Adidas
May 2019 by T SB
Where is my money!!
April 2019 by Terry Baker
Good trendy shoes.....or so my kids say!!!
October 2018 by Sophia Kesteven
I usually only review food places, but the service here was so friggin abysmal that I had to say something. There was a group of us sat on the chairs waiting for a while as the unsmiling woman informed us she had to wait for her colleagues. Her colleagues, however, only seem capable of carrying boxes, as they offered no help themselves (once they materialised). Iâ??d come to return for a different size and when they gave me the replacement pair I noticed theyâ??d given me two different sized shoes. I know London isnâ??t known for its customer service but this was just a bit ridiculous.
October 2018 by Fahmida Begum
Very helpful staff!
