November 2023 by sharthak jadam
I just went for posting my amazon returns and found a polite serviceperson named Sarah. She is just too sweet & kind. The way she serves & attends people is just fabulous.
November 2023 by Tausif Taher
Sanjay, Sara, George and the new girl (forgot her name) are some of the friendliest and helpful people I've met. Always enjoy visiting the Post office when they're there.
October 2023 by Rayhan Alam
What a great place! Very helpful and friendly staff who go the extra mile in order to be of service. I use them fairly frequently and they are always courteous and professional.
October 2023 by Michael Strange
Rude and unhelpful male staff everytime I come here. Cash-only on retail items. Accepts card on other items (e.g. stamps) though they refuse Monzo on grounds that it?s a prepaid card, despite Monzo closing that service in 2018 and is now a standard debit card. Very dismissive and poor attitude as shown by the many other poor ratings. Looks like they occasionally respond refuting any negative comments. Shame, as the two women are friendly and helpful.
September 2023 by Zaina Smith
rude staff behind counter, the men always have a poor attitude. you are better off walking ten minutes down the road to the busier one because they are much more efficient and helpful. it?s unfortunate because the lady who works there is very nice, but the way her colleagues behave make the place unworthy of visiting.
September 2023 by Aktar
The 2 white skinned staff in this post office are always extremely rude, I?ve had enough and will never visit this place even if im desperate. Disgusting customer service!The poker faced english girl is racist and talks down on people of other skin colours, I?ve witnessed she shouted at many people. The other white lady is also similar.Would strongly recommend NOT to visit this place, they do not help or advise. If I was able to give zero stars then I would have.Rude & Unprofessional!Will make an official complaint via post office website.
September 2023 by Syed Hussain
First experience in this branch, extremely friendly and helpful staff. Efficient service and good communication and knowledge. Shout out to Sanjay, thank you for the brilliant service and the colleague there, unfortunately I didn?t catch her name. Keep up the ?? service
July 2023 by Raja Miah
Extremely unprofessional and rude. On their best day they will try to make conversation with you by asking you if you no so and so. Almost every day is a bad experience. I send about 4 parcels every day and have stopped using Royal Mail all together although they are almost £1 cheaper per parcel that's how badly I avoid them. Occasionaly I have to use them as Evri doesn't recognise some post codes. My wife refuses to go in their alone. They try to speak down to you if you go with a pre paid RM qr code. If you want to buy from them they will try everything to get you to buy the special delivery. I have witnessed staff use foul when reading emails and speaking with other customers. Post office was a place where you could go for some genuine advice on postal service but this particular store staff run the place like a back street car repair shop. It's not all bad hence why I have given them a 1 star... I have seen them get along with some customers and some regular customers do like them. I hope RM provide much needed customer service training to the staff of this particular post office. Hope someone from RM reads this review and does something about it. Just basic customer service is all that is required.
July 2023 by Kiduu Monaaa
Worst experience, give manners to customers. Please replace that lady in reception. She's always a mad reaction to the customers.this is very uncomfortable. So please replace, and take good people for the post office.
July 2023 by Yes-I'm KamSz
I work at the Royal London Hospital down the road from this postoffice.I'm really surprised to see they have a 2 star rating. Everytime I have been in to do the things I need the team has been very helpful. They always give the best advice and are always there to make the process as simple as possible. Especially Sanjay, very nice and down to earth man who is always willing to take time out to sort out anything that I find confusing and may need help with.I would say don't go off by the reviews because it's most definitely not a 2 star postoffice.
July 2023 by Alla Alexandra
I have been to this post office many times and the staff was very rude, especially a man whose name I do not know. He refused to serve me, he asks me all kinds of personal questions that I don't consider, he behaves very badly, and I was even kicked out of the post office by him just because he is racist against Romani. I want measures to be taken against this man because it doesn't seem right for him to do rasims. if this man has character problems and does not know how to socialize with other people, he should be fired. please take action on this man Shanhay I think its the name.
July 2023 by Sojama Begum
Disgusting behaviour from the guy. Its not the first time his been rude to people. No respect showed to customers. I live in shadwell and heard lot of different stories from lot of different people. I think his name is Sanjay. I heard people around my area are trying to do a Petition to get him out of there. Disgusting show some respect to olders I'm sure u have or had parents. Or maybe his showed same respect to his parents.
July 2023 by Prashant Chauhan
I'm replying to the store owners comment after I posted my review. Seems the only way is to delete one review and re-write so here goes.Im the chap who came to your post office a month ago asking for a little bit if cellotape for my parcel and there was a young lady who served me who said no. I was taken aback as other post offices in the UK provided it for me. I actually had a chat to the manager at my local post office in North London and told him about my experience with you guys and he said staff can give small amounts of tape to customers for free. So it is strange that your branch doesn't and others in the country do. If the rule and guidelines state NOT to give cellotape like this then that rule should be applied across the board, not one branch do one thing and one branch do another thing this sends mixed messages to the customer. I tried to explain that to the man behind the counter however he was very rude to me and said I was arguing with him when i was merely making a point about my experience of how other post offices have given tape. So I shall still stick to the 1 star review.Oh and you asked me this quesiton:Go to McDonald's and ask for a little bit of chips what will they say?Well I haven't gone to McDonald's yet, however I went to a coffee shop in Paddington Station and asked for some coffee for free and guess what I GOT A FREE WHOLE CUP not "just a little bit of coffee" BUT A WHOLE CUP FOR COFFEE FOR FREE.Similarly a fortnight ago in Green Park Central London I went to a cafe and asked for a free croissant, not just "little bit of a croissant" I GOT AN ENTIRE CROISSANT FOR FREE.Your staff need to learn to be more reasonable as that small amount of cellotape wouldnt have cost less than 2p and if other post offices in UK give it why can't you? Also, learn to treat people with respect and kindness that won't cost you a penny!
May 2023 by H
I often go to this post office and think that the service here is top notch. Very friendly and efficient. Not sure about the other reviews here, presumably left by people who want to blame this post office for their own mistakes and ineptitude.
April 2023 by Steve B
I go in here often, and it's such a friendly and efficient place. Everyone in there always has time for a smile and a friendly comment while still managing to serve you quickly. Today, I had a couple of complex deliveries to the States to sort out, but Sanjay made it easy. As well as being a brilliant Post Office, it's a kind of community hub. We're so lucky to have it. Thank you to the team there!
