December 2023 by Matt Lenton
This store hasn't been open for weeks, has it closed for good. Can you update Google if so please .
December 2023 by Kazi Shahed
Very rude customer service , when I went to exchange my shoes for extra large size , surprisingly they refused, just one day different, very impolite customer service however I managed to exchange other branches .. these Asian boys are totally useless in this branch?
December 2023 by David Farinha
Unfortunately Sports Direct is not only expensive, but when you make a mistake and want to return an item, no one picks up when you call their number. When you email, they respond that you will get a full refund and when you visit the store, staff refuse the refund and tell you the email, from Sports Direct, is a lie. Therefore, Sports Direct Management needs to learn that customers make mistakes and sometimes deserve a refund on the product. Learn to provide good customer service and reduce your prices because there is a cost of living crisis.
December 2023 by Eugene Fernandes
I think Sports Direct are the best overall sports shop in terms of sheer range of items that are fit for purpose and great or at least good value for money. However this one just minutes from Aldgate has to be the worst. The last 2 occasions I visited, the basement floor was çlosed, 1stly due to a flood and today due to "Health and Safety"- This news was from the woman near the entrance who lacks any semblance of customer service. Very miserable looking and unhelpful
November 2023 by Diamond H
Terrible customer service.I've called several stores and no one answered. The stores don't answer there phones and they don't use their emails. There's social media sites are just as there for illusion. Terrible, I've been waiting for 10 day to get my order confirmation number, I have yet to receive it. I also do not have a tracking number or a receipt. Terrible. 1 star is too generous.
November 2023 by Jose Casimiro Pina
Very helpful and polite staff. Very good experience. Would shop again.
October 2023 by James Curran
Sports Direct Whitechapel. Bought a pair of Lonsdale Leyton trainers there 8 weeks ago. The stitches holding the Velcro strap to the body of the trainer have failed and the strap has become detached. 100% product failure. I took them back and complained. The manager said he could not replace them as I did not have the receipt and the original packaging and they had been worn. I said to him ? Have you got the receipt for something you bought 8 weeks ago?? Then I said to him ?Of course they have been worn, that is what you do with trainers. What do you expect me to do, put them on the sideboard as an ornament?? He stated that all products they sell are only warranted for 28 days. Previous Leyton trainers had lasted 12 months so reluctantly I bought another pair. Tried to contact Lonsdale customer service direct but this is only possible for goods bought on line.
October 2023 by Samsul Islam
Crooked nose lady didn't even bother to remove the security tag, only realised when I got home (had earphones on when leaving the store). Had to remove the tag myself. They clearly don't care at all about customer service, dreadful store. The staff at the Mile End store are much better
October 2023 by Rubel 1
I M coming in your shop and I done shopping 90 pounds .there is one bangali skinny girl she was very very rude even she don?t have speaking manners.she destroye my mood and day. Please take action.
October 2023 by ???? ????
The store is cramped and untidy. The staff, especially the cashier, is rude
September 2023 by Kyra McCready
Cheap. Excellent bargain. Excellent shop but rude staff.
August 2023 by Syed Abubakkor Showrov
The staff is not friendly. I asked the staff for his name but he didn?t tell me his name. Very bad experience at my first visit.
July 2023 by Igor Nunes
Got some black tracksuits a couple of days ago which were already ripped in the middle and they refused replace it because the quality was over worn, on top of that their t-shirt were stained and one ripped on display and still doesn't believe the reason why I'm returning it, in the end I still walked out without having the money back or a replacement.
July 2023 by Gulam Hasan
If you want long lines because no one's at the till or wrong labelled/hung clothing. Then this is the place to be. How do you mislabel XXL as M?
June 2023 by Harry G
The staff are rude, please train them proper manner!!!
