November 2023 by Wayne cook
Now, I can't stress this enough, everything I suspect to be with the staffs control was excellent. They were a credit to the hotel, they were professional and helpful at every stage, I didn't have a bad interaction with any of them. But, the bad things outside their control.Breakfast, nicely cooked and presented with the space but quality of ingredients not good, eggs were pretty much white with no real colour, bacon was a good percentage fatty and coffee machine was awful.Rooms, clean but badly planned, had to change from first room as taps mounted on side of bath and the shower head above, the shower head holder was broke so the only position it was in meant I was literally touching the wall and the curtain while doing a stretch to miss the taps, had to change rooms. Second room just as clean and well presented but again taps mounted mid bath so you couldn't really get under the shower, I have the bruises on my legs to prove it!WiFi, free for 30 minutes and then have to pay, this was a business trip and it's 2023, I mean, come on, charging for WiFi, catch up, had to piggy back of my limited phone speeds as expenses to tight for food let alone WiFi as well.Lift, needs some love, doors don't quite close and one of the times there was 3 of us in it and it flashed up errors about being overweight, supposed to take 8?TV, worried, decent signal and good picture but the mount was rather loose, live how you could turn it to bed or desk though.Desi chair, not a good design, meant it could go under the desk so wherever I put it was in the way and couldn't really use the desk as chair didn't reach as client go under.Bathroom, needs a little love (apart from the afore mentioned shower) hooks loose etc and as silly as it sounds but toilet paper worse than stuff I used to get in primary school!Just to reiterate, staff excellent, but what I suspect to be the head office controlled stuff really let's them down, cmon corporate get in touch with your hotels and help them out, the WiFi situation alone puts me off the whole chain for future events.
November 2023 by Ahmed
Probably the worst hotel i ever stayed in the noise of the trains going past felt like i was actually inside a train station ?. Carpet dirty and stained in the room. I do not recommend. only decent this was that it was near where i needed to be for work.
October 2023 by Shaun B
Bedding and towels spotless. Room and bathroom quite tired. Shower was powerful but temperature kept going cold every 30 seconds or so. That didn't matter though as it was a pleasure to be cold as the room was so hot (no AC and no heating but it was the middle of October! It must be unbearable in summer). The bathroom was even hotter still as the large mixer tap on the sink was at least 50c (almost too hot to touch), so must have been warmed by conduction from the pipes and was acting like a mini radiator. Once turned on it took a while to get cold water. I would have opened the window to get some cool air but being at the rear of the hotel my room was level with and maybe 30 feet from multiple DLR(?) rail lines. From about 5am there was a train every couple of minutes. I'm partially deaf and even without hearing aids I heard it all night and you can also feel the sound through the building fabric anyway. Buffet breakfast was ok and a pleasure they had a few vegan options. The street is a little dingy and quiet and shady and I could imagine lone female travellers may be nervous if walking there on a dark evening. If I was able to guarantee a room on the front I imagine it could upgrade to a 3 star rating.
October 2023 by Liaquath C
Its okay for a short stay. There?s train lines just beside the hotel. Many rooms will have issues with the noise of train passing all the time. So make sure you get a room other side of the rail passing.The water pressure is horrible. The breakfast starts at 7 and goes till 9 am. Not the best in the town but you get something to eat.I was given a room with window broken but later changed to another one. The staffs are friendly and try to help.
October 2023 by T
Had a one night stay here for a business trip. I purposely chose this one over others of a similar distance from where I needed to be; I'd read reviews before booking and thought a hotel so close to a railway line that it shook the building when trains came past sounded so funny. And well, I wasn't disappointed. The C2C and DLR services really do run about 50 metres away from the rooms facing that side. You really get the experience of sleeping in a railway station. Great for people-watching and for rail enthusiasts, but means bringing earplugs to be able to sleep is absolutely non-negotiable.WiFi login system was baffling, beds and towels were spotless, front desk staff were lovely. Shower worked fine. Kettle, iron, hairdryer provided. I can't reasonably give this more than 3 stars but it was quite a novelty and it's a fantastic location at the price you would expect.
October 2023 by Vikki Turk
Windows did not open. No air conditioning, just a fan in the room for air.Asked for 2nd pillow to be advised that in the whole building, no extra pillows were available.Have stayed I a lot of travel lodes over the years, but this has to be the worst experience we have had so far. With no apology or solution offered when problems raised
September 2023 by A6479NOkatem
One of the worst hotels I have ever stayed in. Desperately needs refurbishing. Room backed into the very busy railway line with trains screeching and rattling past every 1-3 minutes between 5.30am and well after midnight daily. Got around 4.5 hours sleep only both nights. Room was very tired, no air con, mouldy shower curtain and bathroom smelt mouldy. No reading light or plugs near the bed. Wi fi is only free for 30 minutes every 24 hours. Staff not visible, probably resigned to the fact that people will complain. Avoid at all costs, all the poor reviews are truthful. Could not wait to leave.
September 2023 by wanstall2023
All single rooms face onto the railway, lower room nos. are very close, about 2 metres and the noise is very loud and unrelenting, there is no MAY about it, website disingenuous and staff impervious and unhelpful.
September 2023 by matthewelson
I was expecting to stay in a travel lodge not some dodgy out building down a horrific alleyway - felt unsafe, was very dirty - you know it?s bad when they say it?s the only room left and there so sorry to put you in there
September 2023 by stuartmG2639DY
The noise was unbearable at night and I had to check out and find another hotel for my last night. Stay up the road at the London City instead - much more pleasant! The bin isn't emptied and room made up during your stay. The place is shabby with loose or broken fittings everywhere. Veggies can't get breakfast at 7am as you have to ask specially for a veggie option.
September 2023 by 340ekm
Just when you thought that traditional hospitality was not longer to be had in the budget sector... This hotel has it all: A competent reception manager (Emine) who comes with a full load of initiative and resourcefulness as well as a bunch of smiles. A room that has a propert wardrobe with shelves, a hairdryer, ironing board and iron and a bathroom the size of a ballroom with an extra deep bathtub. The only thing missing was a bedside lamp on the second bedside table and a chair for the second person. Thank you for a good stay Emine!
September 2023 by Philip Tulitt
Beyond grim! Those are the only words to describe this place. It?s a place so bad I?m not sure even Allan Partridge would want to stay here. My room was tired, stained and immediately overlooking train tracks (like I could almost touch the train) with minimal sound proofing with the windows shut. Combined with the fact there?s no air con this made for a tropical climate so creating the fun dilemma of choosing to open the window or not when weighing up if you want to slowly sweat to death or listen to the trains rumble past your head at 10 meters. Oh and the staff have no interest in helping at all. Avoid this place at all costs!
September 2023 by marky_691982
Staff friendly the assistant hotel manager Emine was very helpful and friendly. Breakfast was good and plentiful. Dinner the night before was worth every cent. Hotel room was clean and had a fresh smell. Will recommend this hotel anytime.
September 2023 by Elaine H
We chose this travelodge for location as near family members.Rooms are looking a little worn now although clean.We had issues with the hot water one morning which was sorted as quick as they could the manager was very helpful all staff we spoke to were extremely friendly
September 2023 by dbarman2023
musty rooms, old and faded carpets, had tooth picks lying on the floor when i stepped in, request to clean them was not done. at best this is a student dorm, should be avoided by families location does not seem safe either
