November 2023 by Julian Klinger
It saddens me to leave a 1 star because have been coming here for many many years. From Brian (mens locker room), James at Reception and the legendary Cairo and the rest of the team. Never ever had a problem until recently when my car was scratched on passengers side and also the bonnet. Took several days for Ben to be around to review the CCTV. Transpires the CCTV cameras aren't real. They are supposed to be a deterrent. Obviously not. Be warned people! So much for the term "duty of care".
November 2023 by Savraj Kalsi
Good gym, swim and spa facilities with parking (be it a little tight to manoeuvre) and right next to a Waitrose to get shopping done too.Showers are good and steam room, jacuzzi and sauna.Could do with some moisturisers in the changing room like other clubs have and maybe some smaller face towels too.
October 2023 by Danieh H
First joined this gym when I was a child many years ago and did not previously have any issues. Cancelling the membership after speaking to the head office is tedious and virtually impossible even due to international relocation. I'm sorry that I am leaving this gym with a bad taste in my mouth after many years. The cleanliness at the gym has also deteriorated unfortunately. I'm sad to say that I would not recommend this gym to anyone anymore.
October 2023 by Amalia
This review is purely for my tour and signing up with Odeta. She was warm, lovely and very informative. I was a Virgin member (at cricklewood) but left around 10 years ago.. I wasn't sure whether to return but after being taken around gym and shown the place I am coming back. Odeta was very open and honest about the gym needing some refurbishment which will be happening and made me feel that if I had any concerns to come to her or reception and it will be dealt with. Looking forward to a healthier me.
October 2023 by Gabriella Kountourides
The space is incredible. But the gym is constantly dirty, weights all over the place and no one puts them away. It?s annoying people are too lazy to put weights away, but it would be good for staff to help when they see the floor is a mess. Also machines are always broken. Unreliable machines and dirty gym floor, such a shame
October 2023 by Anastasia Zubenko
Horrible experience. Expensive gym, however no customer oriented approach at all. It?s impossible to book group classes in the evenings - they are either not available yet, or you?d have to be in the waiting list for the class. I Managed to book a group class of yoga with the coach Lara Higginson, and because of the traffic got 10 mins late, so entered the class at 6:55 instead of 6:45. The coach kicked me out with words ?we?ve done the warm-up, you can?t join anymore. You have to come at 6:45?. Well, I know that I have to come in time, however there?s traffic at this time too and it?s almost impossible to book other classes for later time, as they are overbooked a week ahead! Unbelievable.The guys at the reception said that this is the ?10 mins? rule that they have, which is not written anywhere, and that if this was a Ryanair flight, and I was late too, the flight would have been gone. Well, this is not a flight, this is a yoga class, but yes, service is as terrible as some low cost company may have.I?m only with this gym for 3 weeks, and experience is already quite bad. If I had a chance to cancel my membership, I would have done that right away.And the marketing team who will reply to this message, please don?t respond how much sorry you are, no more patronising from Virgin bad customer service.
October 2023 by Sabi Amelia
I go there almost every day and never get bored, a great variety of different classes to choose from, as well resistance training machines and cardio equipment. Plus as a bonus there is a great sauna, steam room, jacuzzi and good size pool.
September 2023 by Rico D
Spending time at pool side is always refreshing and soothing , bar the 1 odd person. The life guards show exceptional compassion towards clients of all age groups their willingness to greet and participate with members make it a welcoming experience , to see guards such as Rhys , Ellen to name a couple assisting disabled people and elders with such heart , is something to admire.Looking forward to a wellbeing time at pool side after exercises at gym is definitely a reward.
August 2023 by Z
For such a large building in a great location the gym area is so small and layout needs to be reconsidered/updated. There are only about 4 free benches and 2 squat racks, one deadlift area which is always busy. For so much space, you could fit so much more benches and squat racks. I?ve been to a way smaller underground gym which has 5 squat racks.. so no excuse really. I see people using the chairs from other machines as benches, which really shows gym needs to invest in more.Considering the monthly membership is overpriced, surely some of that money could go into investing and upgrading gyms, I?ve noticed similar reviews on other VA gyms that mention equipment being outdated or old etc. VA need to invest in upgrading all their gyms in my opinion. More and more new gyms in the local area which are far cheaper and far better (Anytime Fitness Colindale, PureGym Colindale, Evolve Gym, etc).Class areas are good, haven?t used the pool or sauna yet, it?s mainly the gym area which I find not worth it at all. Changing rooms also need updating/renovation, just seems so outdated and other gyms offer hair straighteners and complimentary toiletries which for the price you?d expect to find here too, but don?t. Overall multiple areas need improving: gym layout, more machines/updated machines, more squat racks, more benches, more free Olympic bars (20kg), cleanliness, reinforcing members to put back weights after use, updated changing rooms, and just overall better communications to members as it seems many have forgotten gym etiquette. 1/5?. I hope to see improvement soon as it?s in a very convenient location and great car park.
August 2023 by Walter C
The staff was incredibly friendly and helpful during my visit. The facilities are truly impressive. I would like to express my gratitude to Odeta Punga for her exceptional patience in explaining everything to me in a clear and detailed manner, despite my limited proficiency in English.
August 2023 by Maria M
The smoothies are healthy and delicious. Their super green smoothie is my favourite. I am so happy that we have a healthy and delicious place to eat.
August 2023 by K S
Nice gym but shame about the classes. For someone works long hours not from home there arent enough evening / late classes. When you are on a waiting list, those booked on are allowed to cancel at the last minute meaning those who actually want to attend cannot go. The opening hours of the gym arent great either if you work long days. Shuts too early.
August 2023 by Claire Dunn- Runswick
Lovely pool. Great instructors for classes- specifically Elvis Shehu / Natalia Hunt / Tibor Kolb and Viktoria Maddison. Staff are generally very friendly. The changing rooms do need an upgrade and deep clean. The staff are always kind with my children too.
July 2023 by mike gould
Wasted space, potential to be one of the best gyms in the area. Equipment and facilities in need of serious upgrades. Monthly membership doesn?t justify quality of equipment, when compared to their gyms in the city.They appear to be more interested in wasting money on upgrading the fancy cafe instead of what?s needed
July 2023 by K D
We have rejoined Virgin @ Mill Hill because of its location, but I must say I'm not sure how long will I be brave enough to continue using it.It's so dirty. Showers are scary. Floor tiles havent seen its real colour in ages. Deep clean by external company is a must because current arrangement obviously isn't working
