October 2023 by Maggie Seale
Would not give 1 star if able to, not had any post for a week . I am expecting post from confirmed senders. Can't get through on phone , unless you want to be on hold for 60 minutes +(must be lot of complaints)!!! . Office only open for 2 hours in morning 8-10 so if you have to go to work you got no chance. Very poor service from royal mail. Certainly don't warrant increased postal prices. Expecially when you read other people's comments.
October 2023 by Mark wood
Absolutely shocking service , been eating for the redeliver a letter for 3 days now, I always recieve my mail days later than it should arrive , Royal Mail need some decent competition to shake them up a bit , especially the Mitcham office
September 2023 by Michael Martin
Parcel and postal Delivery's always delayed even though you get a msg out for Delivery. Not to mention we live in a block of 4 flats and sometimes post the letters into the wrong block even though there clearly marked. Royal mail suck.
August 2023 by J Patel
Pure laziness in change of opening hours. 2 hours a day most days for a delivery office, and they then moan about wanting more pay.
July 2023 by Paul Evans
Got a email from royal mail saying that my parcel was due from delivery today and still nothing still waiting ??
July 2023 by Andrew Grosvenor-Davies
They are Completely useless, also it is impossible to collect any items that they were unable to deliver even though I was in all day. You'll be better off with another delivery service than these tossers
July 2023 by Claire Forster
Went to pick my package up (I had planned my entire day around their new opening times). The depot was closed. There were several people waiting outside to also pick packages up. No one arrived to open up. Very frustrating and inconvenient.
July 2023 by K Ng
I wonder why they're going down hill,I went there today and they have now change there opening times from 07:00-10:00, my item was meant to be delivered yesterday but never however it didn't, one of there staff was talking to a customer and then just walked of without asking if i need any help.
July 2023 by Claudia Quintero
Worst service ever, they never follow the closing times Thursday closes at 18pm went there at 17:05 and it was closed, there was other people wondering whether it was open or not too and this is not the first time it happens plus the Indian guy that serves there is really unprofessional and rude.
April 2023 by TescoEverydayValueRaidFlyWaspKiller EverLittleHelps
I never write reviews but they lost my passport on special delivery postage.I went to them 5 days later to enquire about it and they have no clue. No updates on system since I handed it in. Said it could of possibly been left behind at Croydon depo.I called Royal Mail and they're going to investigate. Either way it should be tracked if sent to Croydon.It might not be the case with everyone but this is my experience.
April 2023 by Ewelina Ostrowska
I got e-mail that my parcel has been delivered to my adress but hasn?t been delivered as I was all day at home, also they Did delivered to someone else and they didn?t left for me any note where my parcel has been left.
March 2023 by Rachel Ange
Once again same complaint, JUST LEAVE IT WITH A NEIGHBOUR!!!!! Ordered for next day delivery got home to the silly red card and no package. So didn't get my items in time.
January 2023 by Marco Melis
BESIDE THE AVAILABILITY TO PICK UP THE PARCEL ON MY OWN , I NEVER GET WHY THEY ASK IF THEY WANT ME TO LEAVE THE PARCELL TO A NEIGHBOUR OR A SAFE PLACE BUT THEY NEVER DO.NOW I HAVE TO WAIT TIL MONDAY TO SEE IF I WILL GET IT OR IF I HAVE TO REBOOK IT AGAIN BECAUSE I AM ALWAYS WORKING AND THE STORY REPEATS
September 2022 by Joanna P
If the opening hours changed on 8th of August, you should update that on the website as well ..
August 2022 by Vikram Aditya
I paid 10 pound extra but they didn't deliver on Saturday. When i reach to collect they refused to give me
