January 2024 by Maria TEMPRANO
The staff was very friendly, I was confortable I really recommend
January 2024 by shelley wilson
Excellent staff- helpful and considerate. The ophthalmologist is very thorough and ensures she is satisfied with all aspects of the eye test and health of the eyes. Highly recommended.
January 2024 by Richard Johnson
I booked in for an eye prescription test. The optician said it wasn't in their remit to do this (???), so instead proceeded to do a 'health' check on my eyes for 3/4-hour. Rather than test my prescription (which is what I booked in for), I was told that a different make of contact lenses would be ordered for me to save money?? I guess, I have to wait for the samples to turn up and go from there. If they are better, great! If not, I will insist upon my original appointment for an updated prescription test.
January 2024 by Judith Herbert
I had to order reading and mid-distance gasses as well as putting in a new contact lens subscription scheme (having used lenses only very briefly before) and needed advice on both. Talia has been incredibly understanding and caring, making sure I knew exactly how to use the new contact lenses before ordering them by organising a repeat tutorial to make sure) as I have very unusual needs since I have a non-age related macular degeneration.Craig was unbelievably patient with me as I dithered over deciding how many /how often with regard to the contact lens order, and then again as I had to pick glasses frames for the two distances; he also listened to my needs and gave me very thoughtful options regarding the glasses - what coating might help me etc,.All in all a very diligent and caring Optician's, team where everyone went the extra distance and gave me time to make the right decisions in an unhurried way.
January 2024 by justine cain
Very professional and understanding. Didn't feel rush catered to my needs would not hesitate to return.
January 2024 by m dinham
Very thorough eye examination by a very experienced optometrist.
December 2023 by Daniel Outram
The optician that I saw was so friendly, knowledgeable and clear in her descriptions to me. I felt completely at ease. Also the 2 ladies in the greeting area (the shop) were both friendly and courteous. One seemed newer but she was really polite and professional and made me aware at all times what was happening (you're next to be seen sir... etc.).
December 2023 by Richard Harris
I was very happy with the service I received here - in fact it's some of the best service I've had in a long time. Yes I am paying over £600 and I would expect it but still, i received great care and attention and advice on my new glasses etc. I was a Boots customer at The Strand some years ago and this was a huge improvement from what I was used to there. The range of glasses was also much better.
December 2023 by Peter Stolerman
Excellent optician, excellent Nichola, appalling systems meaning I have had to explain the reason for my visit 3 times in 3 days and supply all personal details yet again despite having been a patient for years. I presume you destroy records after each visit.
December 2023 by Cristina Howick
Everyone totally competent and helpful. Especially the optometrist - lady in a headscarf, I don't know her name. She told me useful things that I needed to know without my even asking.
December 2023 by Rav B
Perfect service, friendly staff as always. Full explanation at each step definitely recommend
November 2023 by Keisha Lucien
Very friendly helpful and patient!
November 2023 by Kim Morrison
Talia is the best optician !
November 2023 by Adrian
The optician herself is amazing and for someone who doesn?t trust health care professionals easily she made me feel in safe hands. Clear and helpful assessment. Only reason I didn?t give five stars is because the other ladies in the shops kept whispering when I was waiting and filling in forms. When people are saying things publicly in a whisper I?m thinking it could be shared behind closed doors or it?s just plain rude. In any event it made me uncomfortable. Imagine going to your favourite restaurant and watching the staff whispering together when you?re the only person in there. Not great.
November 2023 by Jessicano1 Song
Rolanda from Muswell Hill branch is such a professional, friendly staff. Her services made me feel much comfortable, less worries about my poor eyes.
