September 2023 by L R
This used to be my pharmacy for prescriptions. I eventually got around to moving away when their rudeness became too much. They were always a bit surly, but then came the day they accused me of trying to pick up the same prescription twice and enough was enough. I had not, and they wouldn?t even explain, just chatted together in whispers and made weird little comments. The Fortis Green place is much nicer in every way.
September 2023 by Carolyn Branco
Very helpful at getting hard to find prescriptions and working with our gp on recurring ones for the family.When our other local one is not helpful and you don?t want to go chain (they usually don?t stock hard to find or expensive ones), dukes has always come in handy.The pharmacist is also very knowledgeable about new medicines (ie, semaglutide) for my elderly parents.
August 2023 by Charlene O'Brien
To the Owner of Dukes pharmacy. I saw your response to an unhappy customer below stating that you pride yourself in providing good customer service... if this IS in fact true... why have you constantly provided my mother with the exact opposite???? We constantly have to chase you to deliver my mother's medication, she has very low mobility and I live outside of London. Your phone is constantly engaged and on the rare occasion you do answer the response I'm presented with is less than reassuring! And when she does eventually get the packets, the weeks are dated incorrectly!!!My mother suffers from high blood pressure and you constantly leave her waiting on her medication! You are messing with peoples lives! We have to chase you to get it!! It is absolutely appalling service. If I could give 0 stars I would.i urge anyone reading this...please do not join this pharmacy... steer well clear!
July 2023 by Laura White
Travel vaccine service was very efficient. I can recommend it.
July 2023 by Michael Moore
Had my travel vaccines, great service, will recommend
July 2023 by Warren Burrows
Me and my family had our travel vaccines and yellow fever vaccines here at this muswell hill travel clinic. Overall very satisfied with the service and the price. Will use again if need vaccines.
June 2023 by leah laniado
AWFUL chemist- been going here for years back when it was a friendly family run business. I don?t know why I havent switched sooner. they haven?t once prepared mine or my mums prescription on time when we?ve previously asked them to. We?ve given up on calling them because they always leave it off the hook due to being that lazy. They take forever to get a prescription ready it feels like they?re doing it deliberately! I missed my coach to get to the airport due to the small (not to mention rude) man being too incompetent to grab a single box of sertraline. Not to mention they once scammed my mum for £60 for four face masks with filters during the first lockdown which was absolutely unacceptable. Avoid at all costs unless you want to wait a lifetime for a simple prescription.
June 2023 by BananaPepper23
Tried to fill a prescription, handed them my phone so they could access the prescription ID - after waiting 20 mins with lots of customers coming in and leaving after being helped, I enquired about my prescription and they had quite literally done nothing. So asked for my phone back and will be using another pharmacy.
March 2023 by Gael Norris
I hate leaving bad reviews but the manager/owner is disrespectful. You could be waiting for service for over 30 minutes without acknowledgement. Prescriptions are not ready when you go to collect (a few days after they have been ordered) and the person I?m referring was unpleasant to me to deal with on numerous occasions.However, I must be clear, there is a lady pharmacist with dark hair who used to work there regularly who was fantastic and she?s why I continued to collect each time hoping to see her and avoid the owner/manager.After years of this attitude, I?m moving on.
January 2023 by Tazmin Hussein
Came for an Interview with Zain a few weeks ago and WOW. I'll just say I'm glad they did not call me back.I arrived 10 mins early for good impressions ofcourse and I was waiting in a small, tight room with the heater on full blast.I waited around 14 minutes before Zain walked in to interview me. He apologised for making me wait but he kept his coat on, and his brief case and just seemed in a rush. He asked personal questions like "how much are you being paid now?"... i just thought, what does that matter?And saying things like "Ooh I've never seen 'Nanny' on a CV before".The interview lasted 5 minutes in total and he just looked like he was in a rush to leave as he kept gesturing that he was getting up and saying "anything else?" 3 times before I said 'Thank you for your time' and left.Honestly, THANK YOU for NOT calling me back because I would rather be jobless than work with someone so uppity.
January 2023 by Pauly
Awful little man. Pharmacists are nice, but the little guy is so so rude with really poor communication skills. And for that reason, I'd suggest avoiding this chemist....Oh and they are still always engaged. I don't think they had another line fitted.
December 2022 by Joshua Morrison
Too often pharamcists get petty complaints from inpatient customers but after spending a year in the US I realise how great this pharmacy is... especially the gentleman who I believe is the main pharmacist.I didn't have enough money for my prescription but the pharmacist trusted me to pay him the rest a few days later.As a customer you don't forget that sort of gesture!Thanks for allowing me to not go without my medicine ?
October 2022 by Jean Kristin
Great caring team. When an urgent medication I needed was out of stock London wide, Dukes Pharmacy found a way to source it. They went way beyond the call of duty. I had called and visited more than 20 other pharmacies all over London. Only Dukes Pharmacy managed to find it for me. I have been a loyal customer ever since. Thank you for your service when it counted.
October 2022 by Sou
Very bad customer service ! The staff are rude and hostile especially the guy there Jibran . Always having short dated medications ( happened many times ) .Wouldn?t recommend to anyone especially people who don?t like to wait 30 minutes to get their medications !Always having arrogant and rude new staff who has nothing to do with a pharmacy !
October 2022 by Hamza Ouahouah
Awful communication and service , medications are never ready to pick up , making people waiting for long time and I agree with the others the staff are rude and ready for confrontation and are provocative ! I don't recommend this pharmacy .They behave as if they are doing a favour for people !
