March 2024 by Gee
I placed an order via Uber eats for three simple items. Uber did a great job delivering on time. Waitrose did a not so good job packing the wrong item. Called the store and was told I need to contact Uber Eats! They did not pack the items, Waitrose did. And I have now been advised there is nothing they can do, no drivers to rectify. I paid a mark up to save me going out and I now have to go out to rectify this!!!!!! And the wrong item ends up in the bin! Out of pocket too!
March 2024 by Robin
Useful
February 2024 by MARY
I use this local Branch regularly. I felt compelled to share a review today because each time I visit l witness such professional, efficient and exceptional empathic kindness from the Partners to all the customers.They seem to be aware that, for some, it may be their only social interaction that day.The Branch has created a good atmosphere and is always clean and well-stocked. Thank you.
January 2024 by amy clarke
excellent service and a choice of technology or people at the till ax?
January 2024 by Jean Rohart
Fairly well stocked, prices ott.as always with Waitrose, staff up themselves.
August 2023 by Paola Francesca Pertichini
I placed an order and with Uber to this grocery store and I received the wrong items. 50£ spent and I received nothing of what I ordered. Waitrose has Zero customer service. 3 attempts to call and 3 different people hung up on me. 4th attempt the lady on the phone apologize and said there is nothing that they can do about it. I ordered meat, fish and other expensive stuff. And what I received was a bunch of sweet and candy. Now I understand that this is from a 3rd party, but the uber driver is only delivering what the supermarket is packing for them. This has to be addressed with the supermarket employee as they are the one messing up with the order. On the bags was my name and my order number, the bags were stapled, so wasn?t the driver fault delivering the wrong items. As this is the second time, from the same place happening in the same week I won?t receive a refund from Uber, I did not receive what I ordered and the supermarket done nothing to sort out the inconvenience. How do I get my money back?
August 2023 by Sabine W
Has everything for a quick shopping trip.
April 2023 by Thendral Mangala
Small shop with most essential supplies.. Not too much of a wait the times I have been.. Staff are usually lovely to most people..
April 2023 by Choclate Cake
The price of products are super expensive and the store is so tiny filled with enormous items which can't even find it sometimes, moreover the store has so less space to walk around. Apparently there's improper management as well and had unpleasant shopping experience.
February 2023 by Chris A
Nice little supermarket,with polite and helpful staff, has all the essentials.
December 2022 by Khadija Shaha
Amazing supermarket. Price range so well.
November 2022 by Shirley Taylor
A very friendly little store. I am just a visitor in the area but always like to pop in.
October 2022 by Aj Aj
Store is barely ever stocked despite cages being filled on the shop floor which makes it impossible to walk around. Above all, young workers are constantly attacked by managers who shout at them in front of myself and other customers especially the store manager who I?ve asked staff about and told me they?re regularly harassed by him! It is a disgusting environment and I always feel uncomfortable going in which I would never do if it wasn?t for the 1 or 2 essentials I need.
October 2022 by Robert Calfa
After the recent rearrangement of the foodstuffs in the store, it is in one word: chaos! The popular items including certain breads, pasta, beans, condiments etc. are no longer stocked. Shrinkflation has been clearly visible in pricing and sizes of the stuff being sold. The foods are not grouped by much of logic, they are all over the place. I am not the only one wondering what is happening as so many times there are customers in the store asking similar questions: what is going on? Apparently, changes are due to a new legislation concerning products with sugar in them. Some of the sweets are exactly where they were and are on offer. There is an offer shelf now, but only unhealthy foods are promoted. One does not see these offers with overpriced Duchy Originals broccoli or fresh fruit and vegetables. Just a note to Waitrose. You still have more shelf capacity for alcohol than for fresh fruit and vegs, so that is really the bottom line here. What is needed in Muswell Hill Broadway is another retailer so that there is a healthy choice.
August 2022 by Melissa Lacy
Best suprmarket for shopping. Great place and nice atmosphare.