February 2024 by Jill Toynton
Great shop with friendly staff. Found a lovely cashmere jumper here.
February 2024 by Yvonne
Excellent customer service. The staff are friendly and very attentive to customer needs.
February 2024 by daniele cirillo
Beautiful shop!!! Nice and polite customer service, amazing selection of designer items!
February 2024 by Rebecca M
I agree with the other reviews regarding the rudeness of the staff. I was overcharged for an item as the advertised offer had expired but none of the pricing or advertising had been removed. When I realised, I went back the next day to ask them to charge me (what I thought was) the correct price. I was told that I should have read the small print on the poster and that it was a charity shop not a commercial shop so no, they wouldn?t be doing anything about it. Being a charity shop is no excuse for bad customer service! They were rude and off hand. Muswell Hill has no shortage of charity shops and they will now be getting more of my business as I will not be shopping at this Oxfam again.
January 2024 by Thomas Jewell
I brought up about 30kg in new home weights and a kettlebell, knocked on at 3.30 said they were closed but on the times it says open 10am till 5pm.Anyhow I wasn't going to bring all that back to my house from there I insisted I have something good I told them, the man working there threw a massive hissy fit by chucking metal railing on the floor of the shop and said to me if I take this I have to take the bag aswell( because he was cleaning the floor), which was stupid cause it just takes a few seconds to take these 2 weights out and the bag was expensive. Then the older women came over and had an argument with me about asking who said I could bring this in.Completely ungrateful for what I brought them, I will never bring anything to them ever again or step foot inside this trash shop.
September 2023 by Mona Hojati
Always close ????? can you believe that ???!!!! In Google they mentioned we close at 5 but when you going there is close. I?ve been there 4 times in last 4 days , but all last 4 days they?ve been closed. Can you imagine? Once I?ve been there at 3 but they left the note which is we closed at 2 . Reallllllyyyyyy????? Is disaster
April 2023 by S B
The shop lady speaks with the customers very rude and patronising. While she speaks she is almost fulminating you to make sure you feel unwelcome and not wanted. It?s an inconvenience for you to get inside of her shop.
August 2022 by Francine Cronin
Very useful stock of clothes and other items. Lovely staff, especially an Italian-born lady who seems to have been there for a long time and recognizes customers. Highly recommended!
September 2021 by r
Nice small oxfam with selection of women's and men's clothing and other ornaments. the prices are but expensive for a charity shop but i guess that's a given because of the area. the woman who served me was a bit rude too, not very good customer service.
September 2020 by Noemie Laffargue
I'm buying costume for a play where I do need to buy suits. I thought it would be more sustainable to get them from charity shops as it is second hand and the money goes for the good cause . Of course , if that doesn't fit the actors , I need to make sure I can return it. Their policies says we can.But I have been shouted out by a really grumpy lady of the name of Mary. Telling me she'd rather me not to buy it there cause it's a charity and if I return I am not supporting them. She made me feel extremely uncomfortable . Hard to believe , I felt so ashamed !Will never set foot in there again!!!
September 2020 by CSL
Amazing place, lady there called Mariella is truly up there when it comes to customer service and treats every customer like her own. Good selection of items and you can get some good bargains too!
February 2018 by rei266
A member of staff (old woman) was very rude to myself and another shopper, very discriminatory behavior. Sad. Oxfam is really getting worse and worse.
February 2018 by A K Stone
Lovely little shop, lots of bargains, friendly staff and all well laid out and clean.
February 2018 by Damien Slash
The staff are sweethearts
January 2018 by Karia McDonald
I have visited the shop few weeks ago to return a blouse that I bought from there and an old lady staff member with a heavy accent ,named Mikaella (as I saw on her card) was unnecessary rude and had a patronizing attidute and making hard for me to return the item . she clearly didn't like me return an item but oxfam has return policy so ... is a charity shops should be a nice place to shop but looks like miserable people are everywhere .
