November 2023 by Bill j
This has been my post office for years but fortunately It's become absolutely horrible Overcramped Some route staff some lovely stuff but But unfortunately the negative Outways the positive
November 2023 by Aradhana Mistry
The worst post office. This is my local post office and so we have used probably once a week as we post a lot of packages. The two female staff are unhelpful and rude consistently. Avoid at all costs. The staff should be trained on how to work with other people.
July 2023 by Hey Sarahblessd
Disgusting, atrocious behaviour. I?m quite shocked that these individuals are representing Royal Mail- they are rude, lack basic customer service skills (need training), seems to not enjoy their Roles and take it out on the poor customers. It is a horrid establishment. I will not go there again.
February 2023 by Susan Smith
Hate going in here. The women speak to you terribly and aren?t clear at all. They have zero communication skills. No hello etc. they just point at the scales, then if you don?t do it quickly or you do it at the wrong time they shout at you.
January 2023 by Terence Buxton
I am absolutely appalled, at how rude & aggressive the older lady is in this post office. They should get rid of her, she is bad for business. She was shouting at me, as I have some stamps already on my package.
November 2022 by Adeline Mondeh
This post office should be shut down, or change of management.Went there 2 times today to top up my electricity key with my voucher. The younger lady said I needed a proof of ID, which I had on my phone, (passport) and my bank card, she rejected it, saying I needed a proof of address. Went back home got my bill, and my actual passport. Unfortunately, she wasn?t there, met this horrified, miserable old lady there. Extremely rude and racist. She?s totally out of order.She said she can?t accept my bill because it?s from the same company, was trying to tell her that her colleague said it was fine. She said rudely, Go Somewhere Else. My husband did warn me that, that?s the most horrible place anyone wants to go, as he was treated badly 5yrs ago. I ignored him and went.This old wicked lady , shoved my letters back at me, saying go somewhere else, I am not going to listen to you.. am not sure if she deliberately throw my letter at me, as one fell, I just picked it up and left. But was all recorded and she was informed. I have called British gas, and they said it should have been accepted.We need to have a new post office in Addington. They will speak to you so badly that you might want to cry. I felt so bad. But seeing and reading these reviews makes me feel batter as I am not the only one. I doubt if they do see these reviews. I wish I could have given them 0 star. This place should be closed, or change management. They lacked customer service. Especially now that people are going through difficult times, we don?t need such people to spoil our day.
October 2022 by Lydia Bashford
The older woman was extremely rude and would not let me pay in my old £20. There is a sign clearly saying that you can?t pay for items with old notes. Which I wasn?t doing on the post office website it says that you can pay notes into you?re account at any post office or bank but not as a form as payment I explained this for five minutes but she kept refusing. A grumpy old woman that wants to ruin everyone else?s day
June 2022 by Colin Smith
We run a local business and use this post office every day to post to our customers. Staff are very friendly, chatty and helpful and unfortunately have to deal with many rude customers which I've witnessed. Keep up the great work.
June 2022 by Hollie Smith
We use this post office every working day and we have always found the staff Amazingly helpful despite the strain of ungrateful rude customers which they have to deal with on a daily basis.The man in charge has been really accommodating with us making sure the stuff we need from the shop is always in stock. The customer service is brilliant.
June 2022 by Marie Pace
The place is the worst. In particular the older woman.... Honestly, in all the years I have lived up here, I swear she hasn't cracked a smile once. I know she is not here to smile, but she is also slow and inefficient. She embodies the definition of jobsworth; her favourite word is no.If you can go elsewhere, do it, that will be the best thing you could so with your time and energy.
June 2022 by Colins Crazy People
We run a local business and use this post office every day to post to our customers. Staff are very friendly, chatty and helpful and unfortunately have to deal with many rude customers which I've witnessed. Keep up the great work.
May 2022 by A P.
A female member of staff is so rude and obnoxious. She is not welcoming very bad attitude. There are plenty of people who are crying out for her job and she should be replaced..
April 2022 by pauline chambers
short changed me by £50 when changing money up to euros, very rude older lady called me a liar told me what money i had given her stating I gave her 2x £20 1x£50 a £10 note and a £5 she was adamant she remembered exactly what i gave her. basically called me a liar. I told her I did not even have a £10 note, i had 5 x £20 a £50 and a £5 , so couldn't be more wrong, so she was the one lying/mistaken. oh and would you belive it they realised when they cashed up I was actually telling the truth, did i get a call or apology from her or the manager no, but instead I cant even walk today, as after wasted trips down there trying to sort it then had to go back down to collect my own money. I get people make mistakes but clearly she didnt remember that well eh! and was not even willing to call me to let me know at 5.30 ( when they cashed up), when i stated i have a arthritis and feet /knees were hurting so bad, the nice man on the till infact was the one who let me know, as i said no sorry from her or the manager great customer service not, wont step foot in there ever again.
January 2022 by Natz
Staff completely rude. They really need to get rid of that old lady. She can be aggressive. She doesn't like to be asked questions. For 2022 our wish is to have new staff with a more friendly approach and willing to answer questions if a customer is unsure about type of postage that's available etc . Everyone complains about this woman bad behaviour. The man behind the shop counter does nothing to rectify this. He completely ignores the customers and let her carry on with her rudeness.
August 2021 by Venessa Dawkins
Everytime I go to this post office the older lady there is always so rude. The queue is long and she doesn't even try to give good customer service. On my latest visit, she failed to tell me why the prices have increased on a package I usual send, even when I asked multiple times. And she proceeded to be rude to me, she has treated my family rude there, hitting my sister with the door once; to plainly put it she is racist. I've always observed the way she treats the white customers to how she treats me and other black customers, and I can see a huge difference. When I said she was rude to me and my family she retaliated to say my family is rude, and laughed at me when I asked for her name. I will not be returning to this post office again because of her atrocious manners. While the other people who work their are not as rude as her they didn't prove helpful in the situation.
