January 2024 by Lopa Shah
Had a really great experience with Casey from Dreams New Cross Gate today. Very helpful and kind, answered all my questions and now have a new mattress coming soon.
December 2023 by Rose b
Very kind and hardworking, she helped me with me concerns and needs .
December 2023 by Debbie Collins
erica and Joshua were brilliant at helping me with my order, they need a raise.thank you
December 2023 by lilija bazarevic
Salesman was very helpful,I was very impressed and happy
December 2023 by Nina Willis
Big thanks to Casey, absolutely blooming marvellous customer service :) very friendly and super helpful!
October 2023 by Laura Duarte
Recommend you all to write the review when you have tried the mattress for a couple of months. Also make sure you purchase the extended warranty so you can return what is going to be a faulty mattress. Customer service was amazing, we trusted them because they seemed genuinely interested on helping us with our insomnia issues and to be very knowledgeable. We ended up overpaying for an horrible ?dreams? mattress and pillows because the ?machine? and the sales person recommended it. I am so annoyed because we were clear we wanted a very firm mattress. 6 months and the mattress is basically a hammock. Totally regret this purchase. Tricking people with ?knowledge? to sell is not kind or ok. Specially when we are going all the way to the store looking for help. Shame on you.
October 2023 by gary fowler
We were served today by Ericka who was very helpful and professional
October 2023 by Simon Harries
I was delighted with the service I received at Dreams in New Cross Gate. The staff could not have been more helpful or informative.
September 2023 by Nejoud Medjdoub
I had the loveliest experience today at Dream store . The agent was knowledgeable and friendly . I felt welcomed and had the opportunities to try different mattresses. The Lady helped me take a decision. She deserves 10 stars ? xx
September 2023 by Emilia Arnò
Ericka and the team were extremely knowledgeable, welcoming and friendly. Their attention to detail and patience in helping us to try out a range of products, determine our needs and individual preferences and also to answer the multitude of questions we had was very much appreciated. It turned what was meant to be a quick 'let's try out a few mattresses and order something online' into an all-out 0% interest payment plan on the mattress of our Dreams (!) without feeling pressured or coerced into doing so. We felt supported and guided throughout the process and well-looked after. It was clear that Ericka and the team were experts in their field and their calm, caring approach was noted and really made a huge difference to our shopping experience. Thank you to Ericka and great job, team - we're so excited for our new mattress!!!
September 2023 by Gabriela Bavaresco Lanzarin
Great store and employees! Gina was friendly, helpful and knew a lot about the products. Dreams already have great products but going to the store made all the difference for choosing our products.
August 2023 by Yemi Lawal
Incredible Experience. Went to buy a mattress at the New Cross Store. Lady there was probably the best sales person i've ever come across. Really intelligent and knowledgable.I was shocked at how good the customer service was. 5 star hotels don't have staff that good.Dreams you need to give Gina in the NC branch a raise and promotion ASAP. She's a gem.The 3D bed matcher is best use case for that tech i've see anywhere. Very clever. Made me much more comfortable and helped my buying decision.Thanks Gina :)
August 2023 by Yael Biran
Really lovely staff, very knowledgeable and friendly.As a lesbian, I always worry a little when I walk into shops like this as you have to come out to people you know nothing about. But the store staff, especially Gina and Nandita were absolutely lovely.
August 2023 by Sarah Crouch
Very happy with experience today due to help, warm welcome and professional knowledge of Erica who looked after us, we will be back to buy
August 2023 by Albertas Muradian
Where do I start! We walked in with my girlfriend just to browse for a new mattress for our new bed and our new apartment that we have recently moved in too. Ericka the lady that served us immediately attended us and greeted us which was even a surprise and so welcoming, this doesn?t usually happen in bed/mattress stores as in the past we would come in to browse to other retailers and even after laying on mattresses nobody would still attend, so this was a pleasant surprise! Ericka offered us refreshments, ask us about our days before even going to product, there after we described what we?re looking for on the day whiles browsing, Ericka advised us to use Dreams new technology which is a bed system that when you lay on it adjusts and advises your mattress type, it was super incredible and astonishing to see how accurate the machine was. There after we were shown a few different options according to the results, Ericka?s knowledge about the product with every question we asked was great she without a slip knew every product she showed is inside out! After trying a few mattresses we fell in love with one, asked Ericka all the details about the mattress and again she was smooth and confident with her knowledge, we also found out that she has and uses dreams mattress at home too, which gave us that boost in trust, we were also introduced too an extended guarantee/cover which seemed beneficial and brought in more confidence. After all this experience my girlfriend and myself looked at each other and we said let?s do it as we both realised there?s no need to look further after receiving such an amazing experience. Checkout was smooth, the date of delivery was a little bit delayed, but it?s understandable. Other colleagues were super knowledgeable as well about foam, spring types and so on as at the checkout we also had a catch up with the manager about Tempur pillows cause we loved them as Ericka brought them out for us to lay on whiles trying mattresses. As soon as we receive our mattress we?re going back in for the pillows cause we can stop thinking about it! Overall superb 5 star experience from staff and we truly felt like appreciated clients. Thank you dreams and thank you Ericka!
