March 2024 by Rich Lockerbie
Feel the overall operation of the shop has a lot of room for improvement.
December 2023 by Rajmonda Ramallari
was having the badly situation in the boots, new Moulden High Street. My doctor was ordered the medication for me and just I want to pick up them and to pay as well because I don?t have any benefits at all. The lady was been very rude with me and I don?t get solution about that and what is the worst she called the police because she been off she say like that Because because she?s not very good in her job and what she do she was crying because I told her already I have 40 minutes waiting for you. I have my son with fever and she doesn?t care about that. What happened today was miserable and what is the bad things it is 1 old ladies, ask her for the test Corona And she doesn?t have her head to say to her worries but just put the hand behind and the old lady was staying there for five minutes because she doesn?t understand at all and I say you can look you?re not just with me but you rude with everyone and that time she called the police and she said for me, I was naughty I don?t know but 00000000 for the service there. this situation happen every day please take a responsibility like owner of the shop or anything big because you?re gonna throw your business everywhere by employed.
December 2023 by Alin Sas
They allow bookings for Flu jabs without having any available, such a poor management.
November 2023 by Zahid Khan
This is the worst Pharmacy that i have come across. I came to collect a prescription that i had ordered from my GP three days ago and was told it was not ready.The prescription only came Yesterday??? So you have had over a day to dispense it and now you want me to come at the end of the day to collect it. I took the prescription to Hermans Pharmacy and it was done within 10 minutes.
October 2023 by Sandra Long
Left waiting 30 minutes in a queue of people waiting for flu jabs - people were being put in front of me and I complained that I couldn't wait all day for my prescription and they told me to take my prescription elsewhere!I will not be using this service again- they treated me like a 2nd class citizen.Lots of independent pharmacies where I have had much better experience and even had covid and flu jabs without an appointment ?
October 2023 by Kerstin Mackay
I moved to this pharmacy as the previous pharmacy that I used in the High Street didn?t want to issue the antibiotics that my optician had prescribed for an eye infection. Anyway, I thought I might get better service from a well known, national chain. However, customer service is really bad. Either the member of staff doesn?t have a clue and can?t help or they are very unfriendly and patronising. At times, I had to send other family members to pick up prescriptions and they said the same. Queues tend to form very quickly as they don?t deal efficiently with customers. They never have my prescription ready to go although I leave enough time between ordering and picking up. I?ve been thinking about using the pharmacy beside my GP which is further away but, frankly, I cannot be the only one who is dissatisfied by how things are run and this Boots team should be made to improve their service for our community.
October 2023 by kal khera
The pharmacy side is always undermanned and not managed professionally, they seem to always lag behind and are out of prescribed medication.Calling them is completely waste of time as they never answer the calls... I feel they may let down someone with severe medical conditions who's in urgent need of medication !
October 2023 by Helena Brady
Always a que. Always left waiting days for medication and I never get a text telling me it?s ready.One staff actually said ? what do you want? when I asked if the till was open.
September 2023 by Inderjote Mehon
Terrible customer service by the pharmacy. Have to chase them every time for my house bound mother's medication delivery. Some of the pharmacy staff are very rude and they are not pro-active at all. Takes ages to get through on the phone and turn over of staff at this pharmacy is horrendous.
September 2023 by dina altaie
The worst pharmacy, the pharmacy stuff so rude ? they don?t pick up the phone
May 2023 by Alan Kilbey
Where I always pick up my repeat prescriptions, never any problems with the service. But in there the other day, the alarm went off just before I left, down to the guy in front. No security at Boots, went around the corner, there he was sorting out all the stuff he'd stolen! About time they had some security in Boots!
May 2023 by Lee Robinson
Poor. Never text with details of repeat prescription despite repeating same issue every time.Telephoned this evening and person who picked up phone couldn't get ne off the phone quick enough saying "I'm busy, call back in 15 mins". I called back on numerous times and phone was cut off every time and store then closed. Beyond poor. Useless!
April 2023 by Thomas Palacio
Poorly stocked.. the lady is afraid to open the cabinet with fragrances and when i tried to point at the one i needed (3 flankers of same brand next to each other created confusion) - she closed the glass pushing my hand away.. that was quite embarrassing
March 2023 by ghost town
thats what happens when you remove english staff and replace them with foreigners they have no respect, no manners disgusting service...
February 2023 by Heidi McDonnell
Tried their absolute best without the pharmacist and being short staffed !! Well done