March 2024 by Michael O' Sullivan
I cannot speak highly enough of Groves Pharmacy in New Malden. From the moment you walk in, you're greeted by a warm and inviting atmosphere, coupled with a team that exudes professionalism and dedication. It's evident that they take great pride in what they do, ensuring that every aspect of their operation is meticulously managed.What truly sets Groves Pharmacy apart is the exceptional level of care they provide to their customers. Whether it's assisting with medication inquiries, offering advice on healthcare products, or providing personalized services, their team goes above and beyond to meet the needs of each individual.Furthermore, their commitment to professionalism is truly commendable. Every member of the team conducts themselves with the utmost professionalism, ensuring that every customer interaction is handled with care and attention to detail.Having visited numerous pharmacies in the area, I can confidently say that Groves Pharmacy stands out as a shining example of excellence in the industry. If you're looking for a pharmacy that not only meets but exceeds your expectations, I highly recommend paying them a visit. You won't be disappointed!
December 2023 by Ursula Eberhardt
Fantastic team thank you!
December 2023 by Lucia Konickova
Fantastic team of people, great management, every single member of staff very friendly and kind.They all work very hard.I have been looked after so well by Ola yesterday who helped me greatly and advised on a good product whilst having painful sorethroatas well as Purvi who helped me with Covid testing. Many thanks.I wouldn't survive long shift yesterday without your assistance. ????
December 2023 by Jane Fletcher
I know it?s a big statement to make but The Groves pharmacy staff are consistently the friendliest and most helpful people I think I have ever come across. Every time I phone up the conversation is entirely relaxed yet ultimately professional and they could not be more helpful.I live in Long Ditton but am happy to travel to New Malden to get my meds from the Groves.Keep doing what you?re doing and thank you !
December 2023 by Simone Mason
My disabled father has been a loyal customer of Groves pharmacy for many years, relying on their medication delivery service. They used to accommodate his situation by leaving the medication with a neighbor or posting it through his letterbox, he was happy with this and even posted a 5 star review on yell. However, they are now refusing to do this.This change puts my father's health in jeopardy, as he lives alone and I work full-time. It's impossible for someone to always be present or go to the pharmacy to collect the medication. The pharmacy claims it's due to legal reasons, but it raises concerns about their previous compliance with the law. I was disappointed by the rude and dismissive manner in which they handled my concerns when I called.I urge Groves pharmacy to reconsider their new stance on this for the health and well-being of their customers, especially those with disabilities. They should find a solution that ensures all customers receive their necessary medications without unnecessary obstacles especially if those medications are essential for keeping them alive.
October 2023 by bambs
I'm currently having trouble finding my prescription ADHD medication, and Groves have been an absolute godsend. They have friendly, kind, and understanding staff who worked hard to help me find what I needed. Would absolutely recommend them ????
October 2023 by ALEKSANDRA KARYS
Great pharmacy. Extremely knowledgeable pharmacists and wonderful staff. Always very helpful & friendly. Highly recommended.
July 2023 by Clare Durbin
Very helpful pharmacist. In fact the whole team are really friendly, efficient and professional.
June 2023 by Lucky Girl
Professional very empathic what more can I say about John Silva pharmacist. Helped with good advice pointed me in the right direction regarding my tablets. Thank you so much
June 2023 by Mehdi Shalfrooshan
Excellent service by very knowledgeable and friendly people .I collect my repeat prescription every two months and have always find it a very painless and friendly experience.
March 2023 by Marie Fahy
Amazing service. The staff are so helpful, friendly and kind. They make every effort to help and are professional and warm to all their customers. Thank you.
February 2023 by Kay Coleman-Smith
The most helpful of pharmacies. Everyone is kind and polite, and service is fast!
December 2022 by Bas P
This is the worst pharmacy I?ve ever experienced, they forget to give medications they say are in the bag, then they blame the customer saying you are lying. They make mistakes with dispensing of medications and sometimes don?t have meds ordered. They lose details such as prepayment certificates and then tell the customer they must have forgot to pay for it, then don?t apologise when given the details again. They often get names badly mis pronounced/ don?t ask how to pronounce it, they lack cultural sensitivity and are terribly disorganised and unkind in manner. They lack basic customer service skills.
December 2022 by Suraya Khan
The Groves Pharmacy is incredible, as a walking Pharmacy myself - I can certainly say I know them well! The pharmacists are really knowledgeable and very helpful, but the most helpful of all are the fabulous ladies who get to see my silly face every so often, Jhanu, Ola & Ella are fantastic, they give amazing advice, care and consideration, but always with a smile
November 2022 by Chiara Marcelline
Small but perfectly formed. A lovely local pharmacy with incredibly kind and helpful staff.
