Lodging in New Malden, Greater London

“I found there was a wide variety of items and we were allowed to take our time making a choice. Staff were courteous and friendly plus there was a lovely hospitality bar. The furniture is very good quality and can be tailored to your taste. The prices are very good. I am anxiously awaiting my delivery which is a standard wait time in most furniture stores that make furniture to order. Thanks to Emil for his guidance and patience. A very well spent and productive day.”

“Very, very happy with the excellent service we received from Alex at this New Malden branch of Dreams. Visited on the Monday to get and understanding of the different types of mattress and their advantages/disadvantages so that we could purchase correctly a mattress to suit our needs. Alex put no pressure on us and went through a comprehensive description of what was available. On the basis of Alex’s guidance I have been in today and purchased a medium, pocket sprung mattress and feel sure that it will suit our needs. Strongly recommend a visit to this store. Other staff all very attentive and polite also.”

“I bought a bed from these 2 years ago and had a mattress go bad on me. I can understand their first thoughts were it is the customers fault. But they did send an independent specialist to assess, who agreed it was a manufacturing fault. For this reason, customer service wanting to make the customer happy, they get 5 stars. A lesson for any CS dept, you are the difference between a 1 star awful rating and 5 star awesome rating and repeat business.”