July 2023 by Claire Blackwell
Staff and management very friendly and polite. Store is always well stocked and tidy.
June 2023 by Sam J
Great customer service. Staff was very friendly and helpful good knowledge on all the products. Will definitely be back ??
June 2023 by Sophie Bullen
Very friendly staff Kim was very helpful with helping me find a good match of foundation for my skin :)
August 2022 by Patricia Chappell
Very helpful staff
June 2022 by Nora A
I went to Superdrug last month and I had an issue with the price of one of the products as the correct price was not coming up, and a lady called Rabaya behind tills called the manager over I think her name is Kim, and she was so rude I was shocked how she is working there, she kept huffing and puffing the whole time and told me to go and check myself and so I left my items and went. Never am I going there again! However the lady behind the tills was polite and helpful, thank you to her at least some people know about customer service.
January 2022 by Keith Price
Good supply of goods
January 2022 by jwksnsnsns fuf
Great shop
January 2022 by Jonathan Walland
Inept management
November 2021 by Silas Otim
Great staff, great value for money and the social distancing measures put in place is one of a kind
September 2021 by Mira Stefan
I would have given this shop a better review if it wasn't for one of their sales advisors in particular. She treats customers with an air of superiority, is easily annoyed, does not listen and she almost makes you feel like you shouldn't be there. She shouts over the counter to her manager in front of all the other customers if there's a misunderstanding. I feel very uncomfortable to shop there. Even started ordering online and buying in Boots only to avoid going there and deal with her.
September 2021 by Ruben Jardim
If I could have given -1 star I would! Store itself is good and has a good variety. Unfortunately the staff is very rude. I should have seen one of the other reviews before coming here.I'm 30 years old, and me and my wife can appear much younger than we actually are.My wife went there (around 1 hour ago) to check the make-up section and both the manager and another store clerk (a somewhat blond and tall lady) started to follow my wife, not to help, just to keep an eye on her.I arrived a bit later and my wife noticed one of the bottom drawers (we didn't know we weren't supposed to open these drawers) and started to search for her skin colour (she didn't try anything on herself, just picked up a few bottles to check the labels).Suddenly the same lady (apparently she is called Sarah) approached my wife in a very rude manner telling her to not open the drawers.We apologised and explained we didn't know and wouldn't do that again.However I was in shock to see my wife being treated in such a harsh manner, as the lady continued to be rude and tell her off. I then did intervene and said that we weren't trying to steal anything, and we were going to buy it, but she just lost a client because we didn't want all that make-up anymore. We live locally and were looking forward to being a loyal customer, because we like Superdrugs.As a customer I can be unaware of the drawer rule if it isn't made clear enough for me, apologise and never do it again.She, on the other hand, could have simply and politely explained that we weren't supposed to open the drawer and offer to help instead of treating us like criminals and out of possible prejudice because maybe we look young, or don't usually wear fancy clothes, or because we're foreign. I can only imagine what other customer went through.I went to the manager (Nick) who explained that in the past other customers have opened the drawers and were rude to the clerks. I then asked politely "Have we been rude to you?", to which he admitted that we weren't rude with them at any point. My wife didn't even say a word when Sarah was rude to her, she just started to put all the products back. I felt outraged to say the least.I explained that if I need people skills in my line of work, so do they, because we were dismayed to go back there. Manager kept trying to justify her behaviour and said he would talk to her, but I knew that wouldn't change a thing based on the other review.I appreciate the pandemic/lockdown context and the stress it can put on stores, but stay away from this store if you see any of these 2 people.
September 2021 by Patrick
Toiletries at reasonable prices. Many items often at promotional prices. Large well stocked store. Friendly staff.
September 2021 by Sylus O
Great staff, great value for money and the social distancing measures put in place is one of a kind
September 2021 by Kaz Wilkins
Like to shop there good choice of products reasonable prices.
September 2021 by Paula Hodgson
Like the store seems the items are always on shelves.
