March 2024 by Jane buckingham
Excellent service from Sharnavi today. She was very knowledgeable, conscientious and pleasant through out.She was well supported by her colleague Thursday.All round great experience.
January 2024 by Victoria Morrison
I had a great experience at Vision Express in New Malden. It's been many years since I've had an eye test but I felt my sight had chnaged a litte in recent months so booked in. I got a quick appointment and was seen on time. The lady that served me initially was a lovely lady and made me feel very comfortable and the optician was great. Turns out I did need glasses and was helped to find a pair I liked.
November 2023 by swaminathan paheerathan
Mr, Thulasi, my son and daughter (Seyooraan and Kaushaili) were are delighted by the enthusiasm and helpfulness when we came across Thurka, who really gave us support and helped all of us get our eye tests and glasses sorted out smoothly Very good service!
October 2023 by Anton
I phoned to book an eye test because I felt my vision had changed.The person, who I was later told was the manager, was happy to book one until he noticed that I last had one in January 2022. He then abruptly told me that I was not entitled to one on the NHS until next January.Eventually he said that I would have to pay for it, and it could be free if the optician found my prescription had changed. Not knowing the tolerance of the change, and the fact that I could obtain a free test elsewhere, and also through my employer, I decided not to take the risk.At no point was this discussed with the optician, Nitten, who has been testing my eye for approx 15 years - he is excellent.On making an appointment elsewhere, I asked for my record, and was given a load of figures over the phone. When I phoned the following day, to confirm them as I'd written them down quickly, not knowing what I was writing, I was told they they didn't have time to answer my calls everyday, to which I suggested if they e-mailed the record to me, they wouldn't have to. she said that she didn't have time to e-mail it to me.Net result, I went to another optician who offered a free test, but confirmed a change in my prescription, and claimed the test from the NHS. As a loyal customer of over 15 years I would have expected the same from V.E.This used to be the best service ever provided before V.E. took over. Reading other reviews, other people have had similar experiences.I must re-iterate, that Nitten the Optician is excellent.
July 2023 by Julia Soliman
Polite and friendly staff. Shocking though that they charge £70 for making up a prescription in frames purchased elsewhere!
May 2023 by Tina Dones
Very helpful been to other options but was treated very well and the lady was very helpful in helping me choose glasses would recommend to others
March 2023 by Tracey Podger
Great customer service, very professional. Thank you
March 2023 by Tania Ahmed
Worst experience. Our appointment time was given to someone else by manager besides us being their on time.waited longer than required .Manager also said that there is no need for this eye test.Missed next appointment due to it.However, optician was very nice and professional.
January 2023 by Mahek Nadeem
Darren at this branch was wonderful! He quickly serviced my glasses!! Great experience!
January 2023 by Michael Bowers
First class assistance, advice, and service. Thoroughly recommended.
December 2022 by Sabina Enoachuo
Very good Services, they have all the time to explain the different options. Eye examination is the best l have been to in 10years
November 2022 by Augustina Adepoju
My experience is fantastic. Sajeela is so nice and very professional. I really appreciate her kindness
November 2022 by Lauren Curtis
The male optometrist was very friendly, welcoming and thorough. Very happy with his service! Thank you.
November 2022 by daniela v
Fantastic service! From Neil to the rest of the team , incredibly helpful . Thank you
November 2022 by Mary Westmacott
Super rude and unhelpful, went to Specsavers in Worcester Park instead where they were much nicer <3
