February 2024 by -
Extremely rude staff, from the customer service lead all the way to the junior cashiers. Was shouted at to ?just stand in the back? to collect my JL parcel as soon as I entered the door like I worked here. Appalling. Waitrose please fix this.
February 2024 by Ian Maclennan
Friendly approachable staff, immensely clean, good range of products .a pleasure to use.
February 2024 by Martyn Swift
Surprisingly poor customer service when picking up some lunch. Huel drink mislabelled as part of the meal deal and was greeted with an irate assistant rather than an apology for the mistake. Not what I'd expect from Waitrose.
January 2024 by Marie Noelle Hersant
I really like this little Waitrose and when I want quality products I go to Waitrose to buy them.
December 2023 by Steven Glaser
Most Waitrose get 5 stars, and this conveniently located mini branch is no exception, with its two customer coffee machines, AND late opening.Beware but some of the frozen food - such as oven chips - is not on the shop floor, but in their freezers in the back!
November 2023 by no name
Rude short blondish girl who's mocking employees with security guard.
October 2023 by Alex Bradshaw
Not as good as other nearby Waitroses because they are so slow at putting out the filled breakfast croissants. They inexplicably wait until after 10am, by which time everyone has collected breakfast.
August 2023 by Paul Woolgar
People you are a Waitrose! Act like one or get your act together. Every time I go in, 1 or more of the fridges is broken due to the hot weather. You know this is an ongoing problem but seems disinclined to fix anything, never mind the stock you seem happy to waste every time it happens, and it happens on a near rotational basis. This never seems to be a problem on a weekend as there never seems to be any of the basic products on the shelves anyway. Your staff always seem to be trying to do 3 things at once and are always getting dragged away to deal with some parcel delivery service. AM and GM, actually I've never seen anyone who even remotely resembles a manager, come on! Everyone else there are 2 Sainsbury's with in 10 minutes walk... Enjoy the exercise and go to a better store
July 2023 by Denise Cox
I was returning a JL product. I ask a young man if he could return this from me he said he was busy and to ask another assistant who was already busy with a customer. I understand he may have been busy but to brush me off the way he did was very dissatisfying. I am a regular shopper at little Waitrose but I may have to think again. Waitrose has always been in the lead on customer service please don?t turn out to be another Tesco?s.
April 2023 by Tyler Durden
I am so disappointed with your staff service.My daughter told me by mobile phone with crying. One of the cashier(black man) asked to my daughter ?Nie hao? when she paid the bill.She answered ?I am not Chinese, Korean? but he treated her as a little girl, spoke very slowly.She is 27 years old now!We have passed by and buying something there so many times but I think his act is not proper to the a customer.My daughter told me ?today her feeling is not good and feels racial discrimination from him.It happened this morning 8:30am to 8:40am.(24/03/2023)Could the manager tell him not do this kind of behaviour anymore!!!
April 2023 by Tastesniping
I am so disappointed with your staff service.My daughter told me by mobile phone with crying. One of the cashier(black man) asked to my daughter ?Nie hao? when she paid the bill.She answered ?I am not Chinese, Korean? but he treated her as a little girl, spoke very slowly.She is 27 years old now!We have passed by and buying something there so many times but I think his act is not proper to the a customer.My daughter told me ?today her feeling is not good and feels racial discrimination from him.It happened this morning 8:30am to 8:40am.(24/03/2023)Could the manager tell him not do this kind of behaviour anymore!!!
April 2023 by Newmaldong
I am so disappointed with your staff service.My daughter told me by mobile phone with crying. One of the cashier(black man) asked to my daughter ?Nie hao? when she paid the bill.She answered ?I am not Chinese, Korean? but he treated her as a little girl, spoke very slowly.She is 27 years old now!We have passed by and buying something there so many times but I think his act is not proper to the a customer.My daughter told me ?today her feeling is not good and feels racial discrimination from him.It happened this morning 8:30am to 8:40am.(24/03/2023)Could the manager tell him not do this kind of behaviour anymore!!!
October 2022 by Joshua Masters (Josh)
Very convenient. Nice variety of things.
June 2022 by Goanna Archibald-Reid
It is always a pleasant trip to the shop , where the friendly staff are quick to assist customers with a helpful suggestion and a hands on approach while doing your shopping , or use the Click and Collect service available.
June 2022 by Warwick Budd
Small store with everything you will need!From household essentials to flowers to pastries they have it all.Super friendly and helpful staff that go above and beyond.
