January 2024 by Nettles Goodie
Probably best gym in the area , pool, large gym and lots of classes. I'm not sure why they took all the tvs down in the gym since the pandemic
December 2023 by Valerio Scupola
Clean and well equipped. Great value for money!
December 2023 by Lucy Ong
Honestly, I joined virgin active really happily because the facilities were so nice and had everything I needed. But then I moved and needed to cancel my membership?I work really unsociable hours, so could never call up and so I emailed, I emailed 5 times about cancelling before I even got a reply!! I emailed both customer service and a membership advisor at my club!! 5 emails and one reply, then I had to provide evidence which I did immediately even after waiting a month for a reply. After that, they sent DEBT COLLECTORS my way to say I owe them over £300!!! They then began ignoring my emails again before eventually replying saying I owe the membership up until the date I sent the evidence, not the date a month before when I first emailed and got completely ignored for a month!! Honestly it?s not worth joining this gym as if anything ever happens you will have the hassle of your life trying to leave. I?m still having debt collectors contact me which has been so stressful, and I?ve asked virgin to contact them to say I don?t actually owe that balance, which again they have ignored me emails!!!! This has been the most stressful thing ever and I wish I never joined!! Customer service team is absolutely atrocious and I?m seeking legal action.
December 2023 by Ben Smith
A lot of riff-raff. The male changing rooms are like a zoo. The majority of male members delight in clearing their lungs and nose as loudly as possible in the showers. Joyful to listen to phlegm hitting the shower door and floor. Have complained about this several times but nothing has happened. The 2 toilets are always in a state (yes, that?s right, just 2 toilets for all men). Significant number of male members behave like farm yard animals and love to cut their nails and body hair directly onto the floor openly and leave all kinds of mess. The 2 hand basins have - 75%+ of the time - shaving foam and facial and head hair on and around them.*No standards enforced*.Sewage pit.Staff don?t give a !@@@ and/or are too cowardly to do anything about it.People leave weights everywhere and too many treat the equipment with no respect - need to get rid of at least 25% of members given they?ve most likely been raised in zoos (my sincere apologies to all zoos, I mean no offence).
December 2023 by A Lam
Love it. The Sauna and Steam rooms are amazing. Gym doesn't feel too busy when I go too which is great.
November 2023 by Dreamor A
Updated October 23The standards of cleanliness have improved. Employed a friendlier team now responsive to these reviews.However, classes have been cut and do not favour people with a job or those that can't work from home or attend at 1.30pm. Waiting lists for classes are upto 30 people in the queue in number. 7.15am yoga and pilates stopped and evening classes are weak. Investment has clearly gone to other clubs.The equipment is the same and removal of the stretching machines e.g.hamstrings / hip flexors was a poor choice, the mats are hard like concrete and excess useless cardio machines on the top floor using up space.The leisure centre and it's equipment in Streatham is far more advanced and forward thinking.Updated May 22There are plenty of 1* reviews for good reason. Before - you hardly saw staff with a mask on, the floors are dirty, the equipment is rusted and broken and a continued permanent lack of interest by temporary staff, that come and go and choose when they feel like they're interested is a guaranteed experience here for £70/month. You might as well bring your own WD-40 spray and spanner to fix the machines. That leg press is still broken as said by the other reviewer.As for the personal trainers, they seem to make the most noise and interference with your personal space. Staff are indifferent, just filling their time or school kids playing on their social media pages at the desk, maybe employing some locals would be positive.Past reviewReceptionists on mobiles - changing rooms unsafe, urinals overflowed and out of order with hazard tape, and equipment never re-racked. After 2 years of pandemic planning, £69.99 12 month contracts look ridiculous.
October 2023 by Jordan Harries
Such a friendly gym - not intimidating, everyone is sound! And class timetable is amazing
October 2023 by Jake
Virgin active just had their gym redone. A much needed upgrade as before was quite poor for a gym, especially with the branding of Virgin Active on its back.New equipment is nice and fresh.Sauna is nice to use however often crowded at busy times during the week.
October 2023 by Ania Ochendzan
I had a terrible experience in this place .I signed up for the personal training sessions . Unfortunately there was no consistency as the PT kept on cancelling the sessions last minute . I decided stop the personal training and requested a refund for the seasons wich didn?t take place . I was owed 3 sessions. I got very rudely refused the refund by menager who without discussing it with me , scheduled my owed sessions for some random time in the future that I can not even make and say that because the session are scheduled now he doesn?t owe me anything. . How bad is that .Avoid , specially the personal training . It feels like some kind of scam .
September 2023 by Gary Goldston
Average for a gym.Classes cancelled last minute. Classes discontinued at short notice and no notice given to members.
September 2023 by Aline Manirambona
I am extremely disappointed at the poor service and neglect I have received from this branch. I ask for my account to be put on hold by a member of the receptionist staff on the 12th of June 2023 as I was due to travel in August. The only payment that was ment to be taken out on the 1st of July was £15 until my return in September. I came back two weeks later to check if my request was actioned only to find the receptionist Guido did not record my request therefore missed the deadline to make sure the correct payment was set up to be taken in July. Clearly this is not my fault therefore should not be penalised. After three attempts and back forth emails with head office I came back from my holiday to find a letter threatening me With a county a court judgement. This is clearly unacceptable. My advice make sure all communications are made via email as it seems that Virgin Gym staff cannot be trusted .
August 2023 by Montel Hanson-Williams
CJ is an amazing guy and great help, going above and beyond for the Gym users? ?Give that man a raise!!!? Overall good gym, great customer service
June 2023 by helen harrison
It has all the makings of a great gym and some fabulous instructors and great classes.However they are super stingy with the Aircon so the studios at this time of year are horribly hot and they really need more hair straighteners in the changing rooms. Plus the majority of the lockers are locked all of the time as people seem to leave stuff in them over night so often there are very few lockers available. Also not enough classes at the weekend and they are always full.
June 2023 by Emmy Osman
Amazing staff here! Swimming every day kept me sane and healthy during my pregnancy and I couldn?t have asked for a more friendly environment to feel welcomed
May 2023 by Alex Aziz
I went to this gym last Saturday for open day, and I cannot express enough how impressed I am with the experience. CJ specifically stood out. His professionalism and reliability was commendable. He was supportive and made it an enjoyable atmosphere.
