January 2024 by Jess @ Jolly Old Time Entertainment
I was served by a lady at counter six today, the name of whom I passed onto another staff member the PO. I was appalled by the terrible customer service I received. The lady who served me did not speak to me at all apart from saying ?give me the barcode? and ?put your parcel over there? the whole time she was talking to her friend on her phone about going for coffee and I had to prompt and ask her for proof of postage. Really disappointed that when sending post is so important this little amount of care is shown by staff.
October 2023 by Manisha Sanjaliya
Had Amazing service by Jema!! and really helpful staff for all my queries. Very easy way to deposit money into my Santander account with the help of this branch.
October 2023 by PFM CARS
Very good post office with a wide variety of products to buy, I am also very pleased with the service I receive from Jema she is always very helpful
October 2023 by Gill Wolfe
Good service. Friendly staff who keep the queue moving.
September 2023 by Griselda Clement
I do wish it wasn't just a 'lottery' using this post office on the High Road; last week I was served an utterly lovely, helpful gentleman....today, well, the lady wasn't very pleasant at all. I think as a customer, we just need to be spoken to nicely, in plain English & with just a bit of effort. Why can your staff be so so rude??!
July 2023 by N S
Staff are rude and unfriendly. They also mislead customers into paying for first class or special delivery. Today, one customer was told 2nd class takes 5 days and she was misled to paying for 1st class. North Finchley and this PO are full of East Europeans with the mannerisms.
July 2023 by Arian Hozori
I give you 5stars, it is a big and comfortable post office.But one staff was very arrogant with me, no problem.EnshAllah he changes.Sura 4: AN-NISAWorship Allah and do not associate anything with Him. Be kind to parents and near kinsmen, to the orphans and to the needy, to your neighbor who is your kindred, and to the neighbor at your far side, and the companion at your side, and to the destitute traveler, and to that which your right hands owns. Allah does not love he who is proud and struts??, (36)
July 2023 by mary raso
I was there yesterday to send a letter I was well attended to I had a doubt when filling out the envelope and they were very nice to me explaining everything as it should be
May 2023 by Vanessa S
Honestly terrible service! I went today to post some items; I was looking for a parcel bag and was testing to see which would be the perfect size to fit items I required to be shipped. To my surprise I was being watched from the step I walked through to door by ?Goshia?I proceeded to write on the parcel bag, knowing I obviously would pay for it after I finished writing the address etc.. a minute later was approached by ?Goshia? told that I must pay for it? well of course I know that I was not just going to walk out without having payed for it, keeping in mind I was using Royal Mail service to post it anyway and I have done this many times before. Right next to me there was a lady doing the exact same thing; she never approached her to tell her? However there was a difference in our colour of skin.?Goshia? continued to linger around me and act busy to keep an eye on me? I felt so so uncomfortable and profiled. This really left a bad taste in my mouth and honestly the last thing I would expect from people in 2023. Really upset about this experience.
May 2023 by A F
Most incompetent post office I saw not in the uk but in the whole word. The postman comes and wouldn?t Waite even 10 second and leave a note, you come with a note to get the item and face with an Asian man who can?t even speak basic English and when you repeat the request he just leaves the counter.Many times waited in the office for 20 mints to just see somebody. Shame on you, you disrupting anything call ?Royal? with your poor service
April 2023 by sonia shafieian
Very slow service and under staffed. I was seen after 28 minutes waiting time in the queue as only 2 out of the 6 counters has customer service reps to help customers.
March 2023 by Chi Chui
We visited this post offices few days ago to apply an international driving permit. The staff who served us was very friendly and helpful, she checked carefully, writing was neat and tidy. Thanks.
January 2023 by Kat R
I don?t like to make complaints,but I would like to complain about two members of staff who supposed to be ?customer advisors?. The first one ignored my question because she couldn?t calculate numbers in her head and I was obviously disturbing her. She asked me to ?go to the other 3 members of staff at the till?. The second one at the till , she asked me to read the news online because I was not aware that Royal Mail has stopped sending letters overseas. If someone doesn?t enjoy working with customers, he/she would change job. Simple.
January 2023 by Hannah Larkin
Got to the post office at about 5.15 to a large queue. I asked an assistant for some blueys for a school project. It was very busy and they bent over backwards to accommodate my needs for a school writing project and were very friendly in doing so. Thank you, I?ll be back!
January 2023 by D Tinoco
I post a lot of packages and visit this post office at least 3 times a week. I have nothing but good things to say about the staff, they are all friendly and welcoming and have been a great help!
