September 2023 by julie sinclair
I?ve been coming to old Kent road for many years and staff are so pleasant and helpful. They always are so nice I enjoy going there
September 2023 by Angie
Friendly staff, excellent service and I didn't have to hang around waiting for long time.
August 2023 by Top Music Master's
Had a terrible experience, poor customer service, i went on the 16th of august to ask if they had a sensor for my tyre, and was hard to find someone to come to me and greet me, when someone did, he tole me to come back next day, i told him tomorrow i will cone back at 9 can you book me an appointment he said no just come. So i did come on the 17th, at 9am, i saw the same man sitting down in the office with his legs on the table and just told me come back in 1 hour. I told him the previews day i am working, thats why i wanted to book an appointment and get it done in the morning.Overall bad experience, lack of communication and greeting customers with his legs on the table. If you check your cameras you will Definately see him, 17th august, around 9am to 9:15 am.
July 2023 by Tony Hogg
I was a customer at your Old Kent Rd branch on Monday 10th July. For years I have thought that I would get better service from a local garage, I have had my mind changed by the excellent customer service that I received from Joe Good and Ray the engineer who worked on my vehicle.Joe was polite and helpful and he was a model of clarity explaining every step and all options. We required some Mercedes-only parts, for which he found the most cost-effective supplier.Ray who was the engineer working on my vehicle, was a superbly competent and capable engineer, I am not an automotive engineer but have been a network engineer for 40 years and recognise expertise in another engineer even in a different field.Due to the service, I received from Joe and Ray I have changed my opinion and will have my automotive needs met by Kwikfit in the future.Regards Anthony Hogg
July 2023 by Moises Santana
???congratulations to all team members kiwfit in old Kent Road for great customer service in my first visit on Thursday 13/07/23 a meet amazing hard worker( Ozy )thank you so much for everything and great job on my car I highly recommend to anyoneThanks!!!!!!
July 2023 by Agatha Yolande
Always helpful and understanding. The amount of times I have pulled up near to tears and they always sort me out and back on the roadGreat team they are at old Kent Road
June 2023 by Tim
Another visit for replacement rear tyres due to some tiny punctures (London life for drivers I'm afraid). These guys are actually really nice, get the job done properly and are easy to engage with. The gentlemen serving me even let me order online to save myself a few quid. Good stuff guys. Just wish I didn't have to visit so frequently with punctures ?
June 2023 by Artem Bobrov
It was my first time here and I came for a free wheel alignment check. I booked a 9:30 time slot, came on time and still had to wait. Not cool but also not a big deal. When the job was done, the mechanic explained to me what was wrong and printed out the alignment report for me.So why 4 stars? Because their price are twice as high as others (e.g. Halfords).For reference: Kwik Fit quoted me £69.99 for 2 front wheel alignment. At Halfords it?s £39.99.Haven?t had a bad time with them, they?re just overcharging people.
June 2023 by Ferdi Wieling
Was able to be served the same day, and the gentleman who did the actual repair was swift and knowledgeable. Great stuff, easy recommend.
March 2023 by Josephus Beahboi
I had my tyres done today. Even though they were quite busy my tyres were done within a reasonable amount of time. Friendly service and my report was sent through my email almost immediately.
March 2023 by Pauline Noblett
Booked my MOT, spoke to a very nice man in the reception, he was very helpful and professional, and they will do my MOT while I wait.
February 2023 by Emmanuel Bossman
I had 2 flat tires and I was attended to as soon as I got there. The 2 Managers, a white guy and a mixed race guy welcomed me with a genuine smile which was great. Lovely and friendly managers and the staff are so nice and very good at their job. I honestly went home happy. My favourite KwikFit.
January 2023 by Frankie Lahiri-Langley
Tom was very polite and helpful. Lovely chap, sorted our tyres very quickly whilst we waited, would deffo recommend! :)
December 2022 by Amanda Purser
The manager Joe @ old Kent store is amazing he really saved my life when I had a flat tyre and the store was near to closing
I can?t thank him enough for going above and behind to help me what a lovely guy!!!!!
December 2022 by Christine McCartney
Friendly and professional attitude of the staff members, in particular Jock. I had a dodgy experience on my last visit in 2021 where an attempt was made to con me into changing the left front brake disk unnecessarily. I had not fallen for it at the time, and when I told Jock about it he told me that the centre is now under new management which was very reassuring. Also, and crucially, you now have a clean, fully functioning customer toilet.
