October 2022 by Ines S
Worse branch I?ve ever had the misfortune of going to. The lady at the reception refused to open a bank account just for being a student - been here 4 times before I gave up and went to Islington, opened my student bank account there in 15 minutes.This abhorrent behavior should be monitored. She discriminates against students and by the look if these reviews it?s too clear?
October 2022 by Inse Sw
Worse branch I?ve ever had the misfortune of going to. The lady at the reception refused to open a bank account just for being a student - been here 4 times before I gave up and went to Islington, opened my student bank account there in 15 minutes.This abhorrent behavior should be monitored. She discriminates against students and by the look if these reviews it?s too clear?
August 2022 by nikolay mitev
It is the worst banking experience ever . Queue is unbelievable, employees doesn't even want to work someone walking at the background with flip flops. It looks like more of an Travel agency than a bank . Horrible.
July 2022 by Joey
Every time there is a long queue just for the counter, very very slow, get with the times, or your customers will bank elsewhere ?? ...
October 2021 by Oksana Babajeva
Absolutely amazing customer service. Just called this morning as I have problems accessing my online banking on my new phone. The person I was speaking over the phone could not be more helpful and patient with me. In the end he has not only saved my time from going to the brunch and wait for hours in the queue but also has fix my issue with no hesitation. So sad, but I cant remember his name.
September 2021 by Miss G
As I was in the area I decided to use the services of this bank, I can't get over that I ended up waiting outside in a queue for nearly an hour and half to pay some money in to my account because all their machines had stopped working . When I did step foot inside the branch there was only one cashier serving people whilst 4 other staff just walking around doing nothing.When it got to my turn , I paid in the funds and the cashier started to discuss other services available to me as a customer. I had to politely tell him I wasn't interested and certainly was not Interested in holding up the queue.I did feel sorry for the cashier though , he said he's left on his own a the time and ends up taking abuse from people yelling at him. This branch needs a serious overhaul and restructure
August 2021 by Nolan Regent
Using COVID to reduce opening hours. They really should be doing the opposite. When asked the lady could not explain why. Having been I can only see queues with very little social distancing. Especially outside. I eventually got attended after 43 minutes of queuing. Should they be extending hours to avoid queues that could cause more cases of Covid.
August 2021 by lynds
Opening from 10am to 3pm is no use to the majority of customers. Are NatWest using Covid as a reason to cut branch hours and staff? Other banks manage to open for a decent amount of time.
September 2020 by Julian N
Very Poor service. I had to go in to show ID as Natwest online had blocked my account and required me to do this to get access to my account again. Queued at counter for 20 minutes and was told I needed to queue for the service desk. Queued there for 20 minutes then was told by the person that he was not qualified to do the job of confirming my ID as he was only a trainee. So I asked him to get a supervisor then. The manager came back and told me that they were short staffed and too busy to deal with checking my ID as it would take them a long time. I was told to either go to another branch or come back to morrow. In the meantime I have no access to my money. It's also very difficult to get to a branch as many have closed. Very shoddy service from Nat West all round!!
September 2019 by Sam Dunne
Worst bank ever
September 2019 by Timbo
Oh dear. NW must really have it in for the people of Peckham. Every time I've had the misfortune of having to visit the queue has been so very long - every time! Today no different of course, it's just that there are now only two counter points at the cashiers' desk. Go to Camberwell if you can. It's a bit better.
September 2019 by Bartek Zahradnik
Cashmashines are not working... que with 20 ppl and only one window opened... god that directors are taking proper money for doing f... all and leaving staff in some branches with no help at all...
August 2019 by Lukasz Waszkiewicz
Very bad customer service. I do not remember the lady name, but she was wearing a white pearls cross pendant necklace and glasses. Very unprofessional, she did not say hello, good morning to me... I wanted to take some money from my account, she did not aksed me if I want a receipt at all ... I hang 15 minutes in queue, the cashier does not even apologize for the status in the queue, I'm a customer and the service should be much better! I will never come back to this branch. Avoid Peckham branch
August 2019 by Yue Liu
The staff let me waiting 20 mins , when it was my turn .Another lady just interrupted before me . I asked the stuff for help . They ignored me . Just let it happened with they knew what was happening .
July 2019 by Salim Karim
Very bad customer services, wating 45min to deposit my cheque,due to self service mechine out of order. Feel like close my account, staff are very slow. Very bad service.
