November 2023 by Stewart Capper
Two attempts at delivering an important package - both times I?ve been home in the room Room in the front room and today I put a note on the front door to say I was in - basically the postman isn?t even attempting delivery and just writing it off on the app. An absolute shambles of a delivery service - no wonder Royal Mail is going under - pathetic operation
November 2023 by A F
Ridiculous opening times. They supposed to be open on afternoon or evening as well on some days at least. Also very bad managing. I choosed to collect my parcel at a local post office and they still try to deliver it to my address. ??
November 2023 by Justine Skeels
Turns out 8-10 is actually 8am till 10am - two hours a day and not open a single afternoon or evening. Massive PITA.Also had the same experience as other reviewers - deliberately waited in to receive a parcel, without any ring or knock I?m suddenly notified by them I wasn?t in and they couldn?t deliver. While I?m sat on my sofa waiting for that exact delivery. Straight up untrue and a huge inconvenience, especially with time sensitive deliveries.
September 2023 by Amy Wilson
I had started to notice that delivery had been BAD during the pandemic, with things taking a lot longer than they should: birthday cards coming seriously late, other post I was expecting turning up seriously late but things have become appalling in recent months. We frequently don?t get any post for over a week but it?s reached an all time low: we were away for three weeks over the summer and received ZERO, yes ZERO post that whole time. Orders I had received from Etsy took five weeks to come. 5 weeks. Post is either completely missing or taking over a month to come. Even for tracked post it?s frequently going missing or taking a seriously unacceptable amount of time to arrive. A recorded delivery order for my child?s birthday took over a month to get to me. Current recorded deliveries are showing as ?out for delivery? last week but not delivered and no update since. This is completely unacceptable and it puts residents at risk if we miss time sensitive post for example financial or legal post. This needs to be urgently resolved. It?s also not fair on the staff that they are so so seriously understaffed. It?s a joke.Also please give us the courtesy of a direct phone number for this delivery office rather than the unfit for purpose call centre. It?s unacceptable.
August 2023 by jamila jamila
I don?t understand why the working hours are so short! Plus this is the second time im on the door waiting for delivery yet no one rang the bell or knocked and didn?t leave the red label and they are saying they attempted delivery! No you didn?t attempt a thing! Don?t expect to find us in the fence waiting for two hours at least ring or knock !!! It?s the worst service if i can give less than a star i would!!!
July 2023 by Toni Gore
I?ve been waiting for a deliver since the 11th. No one rang my buzzer or knocked my door at all, and now I can?t rebook it or get a refund because the seller hasn?t had it sent back to them. I?m not impressed at all, I waited in on 3/4 different days the 25th I had an electrician show up at just gone 9 and yet they said they come at 9:14 and attempted the delivery. I don?t believe it left the sorting office as the tracking stops there and 6:45am was updated to say I wasn?t in!
July 2023 by Joel
Staff here are great. But the opening hours are too small and obviously imposed by management to cut costs. Sneaky and rude.
July 2023 by Ki Phoenix
What are they thinking ! They promised extended opening hours when they closed the dulwich branch and merged it with this branch, it was open all day until 7pm! Now its open only from 8-10 in the morning! And to make it worse, Google still shows the old times, and even worse on their own website it says its also open from 4-6 in the pm but its not ! I went there twice to try and return parcels, as a disabled person that is very upsetting, the third time there was a que and I waited for 25 minutes! When I called to raise the issue they said they chose to open only at that time as customers wanted it , who? What customers? What about people in ft jobs ? The postman there said they were all upset about it and had their hours/ pay cut!? This is a public service and we were lied to regarding the extended hours, this is not acceptable.
July 2023 by Daniel Alexander Lopez
Opening Hours changed to a ridiculous window of 2 hours a day.It's not updated on Google.It's not updated on Royal Mail's own website.They forget to leave a slip for collection on a regular basis.Promise to redeliver the next working day online but don't follow through.Overall, not very good at delivering stuff. Which is a bad thing for a delivery office.
July 2023 by Miss ?Miss M? M
Really disappointed that the opening hours have been changed. To make matters worse, the new times have not been put on the website. So when i arrived there today i found out the office now closes at 10am every week day. On Saturday it is open until 12noon. So from now on click n collect only. No more home delivery via Royal mail.
July 2023 by Nilesh Joshi
Could you please change the opening hours to show that you?re only open 2 hrs a day - 08.00am to 10.00am. I had to take the morning off which could have been avoided.
July 2023 by C F
As others have noted, hours indicated on Royal mail website are not correct! At present (21 July 2023) they're only open between 8am and 10am most days. Expect a long queue.
July 2023 by Khusrav Sadulaev
Hello, I?m disappointed, because it shows openly when I go to the office it?s always closed, I don?t understand that with this office they mock people without responsible employees work
July 2023 by Ava D
LIARS! Made no attempt to deliver my parcel but update the system to pretend that a delivery attempt was made. It's ridiculous and if I hadn't looked I wouldn't have known. Received no emails, no card, no nothing. On the day, they say they came, all my houshold was home.
July 2023 by Turtle Kicker
I have had 3 days in a row where the app told me it was at east Dulwich delivery office ready for delivery, 3 times they was unable to deliver. Hopefully I get it before the birthday.
