November 2023 by Izzy Ohrn-pester
Satpal served me today and was incredibly helpful and informative. The shop was busy so had to wait a while but once I was seen everything ran quick and my contract was resolved within 10-20 minutes.
November 2023 by Marianna Zavedeeva
I visited the EE shop with my boyfriend and had an amazing time. It's not just a store for purchasing cell phone contracts; they offer a variety of fun experiences. We tried out their virtual reality stand, relaxed in the spa zone with calming music, and enjoyed the complimentary drinks like coffee and tea. The game zone was a blast too. It's definitely a place worth visiting for a unique and enjoyable experience
November 2023 by sourabh gupta
The service given by Maisam is really good whereas, EE network won the best awards last many years and still going to giving best whereas employees and managers are doing great and working for best.
November 2023 by Moe Uddin
Very well organised establishment, very big store open place designed fantastically and very eye catching and comfy and cosy.The staff have the meaning of customer service to the T, staff members are informative and knowledgeable, explain the products and provide money ? and wise tips on money ? saving strategies.Great place to do business will definitely go back to for more products and servicesDefinitely will recommend people to try them first before they visit other network (their rivals)
October 2023 by Savannah Bowey
Kash was incredibly helpful and despite all of the frustrating system issues, he reassured me through consistent communication and supportive guidance on what a new phone and contract would look like. Super happy with my new phone! 10/10 great service and staff.
October 2023 by Ajay Ghosh B
I recently visited the EE outlet, and my experience left much to be desired. The store seemed severely short-staffed, which resulted in excruciatingly long waiting times. I found myself waiting for over an hour, and this was not an isolated incident. It's disappointing that the service was consistently slow due to the lack of personnel. I hope EE addresses these issues to improve the overall customer experience.
October 2023 by S S
Though my query was resolved in the end.. felt like the WERRE process wasn't explored or utilised to its potential.Though not a mystery shopper, several issues could be improved.Lack of management guidance and allocation, and minimal use of podium.I had left without knowing if I was due an upgrade on any of my several lines on the account. My upgrades have all been now processed via a franchise store, with exceptional service.
September 2023 by Jonathan Carvajal
Poor customer service, I was in the store to solve a problem with my app and they made me sit down telling me that they would assist me in a few minutes. I was waiting for around 25 minutes and they were in a group of more than 5 people talking and laughing among themselves and without serving me In order to solve my problem, they should be more trained and more serious in their work. I also try to call and they don't give me options. I am very sorry to be with EE, disappointed!!!I?m
August 2023 by Ali Hasanloo
I have been a subscriber of this company for 4 years. I bought an installment phone from this company. Because I did not have enough information, they charged me an iPhone with a cash price of 1,200 pounds for 2,500 pounds. I paid the installments for one year and the monthly installments of 125 pounds for the next year. Changed to £185. No matter what I tried and spoke to them they didn't give me the right answer and I have to pay. I wouldn't recommend it at all.
July 2023 by Nadia Protsy
I recently visited this store to exchange my iPhone 11 due to some technical issues, and the service I received from Maheer was exceptional. His professionalism and genuine desire to help were evident from the start. He was courteous and respectful, making the entire experience pleasant and stress-free. It's evident that he genuinely cares about his customers and strives to ensure their satisfaction. Thank you !
July 2023 by Kabaale muyinza Mubiru malachi
They sort you to a point where your phone is working perfectly with their mobile lines. And excellent customer care service
June 2023 by Mian Mazhar
Marvelous Mall, almost everything available to buy from grocery to garments. Variety of food chains there to taste differently. Once you enter into the mall you don't get bored. Good for couples and families. Highly recommended to visit specially on weekends.
June 2023 by Gabriel Whitehead
I entered the shop shortly before the end of the day. Regardless, I was treated with a lot of courtesy, they were very elegant and benevolent, they even took me to experience the ?Tech Spa? which was an immersive experience of relaxation.Although I didn?t buy what I was trying to find, they explained to me about other options and even provided me with some refreshments and the reason I am writing this is that I smiled and felt really happy because of the EE team?s treatment, regardless of being at the end of their day at work.Thank you very much! I will certainly come back! Lucky your management for having such a well engaged and polite well trained staff, I?m a happy costumer with long-lasting feeling of satisfaction.Thanks a lot!GW.
June 2023 by Keisha Greaves
My favourite EE home store. Easily accessible, friendly staff who are always ready to help with any queries I may have. They try their best to ensure that I am receiving the best value for my money and refer me to the the right departments when necessary. They are like family.
June 2023 by Dee Gee
What a phenomenal experience at EE Stratford Westfield! From the moment I walked in, I was greeted with friendly smiles and received impeccable service. The store was impressively clean. The staff's knowledge and assistance were top-notch, guiding me through my upgrade and I left feeling thrilled with my new phone and Nintendo switch for the girls. Highly recommend this store for their exceptional service,.
