January 2024 by N Saleem
Marjana was dealing with us such a nice girl she advised us right thing ...
January 2024 by gadgets inn
Thanks to Khan And Leema i recieved an excellent service and got my product today instead of me ordering it saving me the trouble of comming back and forth.
December 2023 by Mahmodul Hossain
I visited H Samuel at Stratford Westfield on December 27, 2023, for the first time and had a disappointing experience. The staff at the desk were engaged in chitchat, with only one attempting to assist me after being called twice. Unfortunately, she seemed annoyed and lacked focus.When I requested help with finance details, I had to continually ask for assistance, and the lack of attention was understandable up to a point. However, when I handed over my bank card without proper explanation, I later realized they intended to charge it without my consent. Despite my attempts to stop the transaction, the person in charge displayed a bossy attitude, charging my card without addressing my concerns.The refusal to revert the payment, coupled with unprofessionalism, rudeness, and a lack of understanding, left me feeling disrespected and dissatisfied throughout my 20-minute experience. The overall demeanor of the staff, especially the person in charge, was unacceptable, and I felt it futile to engage in further discussion due to their ill-mannered behavior.
December 2023 by JaysWay Aviation
AREIJ was amazing in helping me find the perfect multiple gifts for my partner. When I come back I would personally like AREIJ handling my services
December 2023 by Suela Martini
Aramis and Wajid were so helpful!! I visited the other day to get help to fix my broken watch and they were brilliant. They were very speedy with their solutions and their customer service was faultless.Would be very happy to meet them again.
December 2023 by Hafizur Rahman
I am writing this review with great disappointment and frustration over my recent experience with HSamuel. Initially, I entrusted them with a simple task: resizing a ring. The process seemed to go smoothly at first, as I was promptly notified to collect the altered ring. However, this was the beginning of a series of unacceptable errors and poor customer service.Almost a month after collecting my ring, I received an alarming call from HSamuel Stratford store informing me that the ring I had been given was, in fact, someone else's! Understandably distressed, I returned to the store to rectify their mistake, only to be informed that my actual ring was still in the workshop. I was assured it would be sent to me as soon as I returned the incorrect ring, which I did immediately.Since then, my experience has only worsened. It's been nearly a month, and I am still without my ring. I have visited the store twice, seeking answers and my rightful property. Each time, I am met with the same unhelpful and vague response: my ring has not been sent from the workshop. Additionally, I have been promised to update the status of my ring within next day on my last visit. However, I have not received any communication from HSamuel and I have not received my ring. This level of service is not only disappointing but also unacceptable for a reputed jeweler like HSamuel.It is clear that there is a severe lapse in their service quality and I am left feeling undervalued as a customer and deeply regret my decision to use their services. I would strongly advise others to consider alternative jewelers who value their customers and their possessions.
December 2023 by Muhammad Adil
I went to the store today and got great service from staff.Aramis the young lady served me nice and politely and assist me through out the purchase.Highly recommend for Customer Sevice Experience
December 2023 by Niamh
Me and my mum had come in to collect a preordered chain as a gift. We thought it was too small but decided to get it anyways. Later having second thoughts we came back into the store and Leema had helped us once again find the perfect chain. She was very helpful and lovely and was totally okay with us returning the chain. Leema was very helpful and we left the store feeling very happy about the purchase and we both had commented about how sweet and kind Leema had been to us. :)
December 2023 by Glimpse Me
To ? T?, ( Asian guy)Thank you so much for your first class customer service, you was so patient and understanding with us for being very indecisive, we were very confused and you still made us feel important given the fact that it was Black Friday and it was super busy n the store and had so much to deal with, if I could give you more that five stars I would.People like you deserve recognition and be awarded for making such businesses stand out and reputable.Thank you once again ?Amazing Job ?H and L Devi
December 2023 by Ahmed Said
I wanted to commend Rizwaan for providing exceptional service during our recent visit. His friendly approach made our shopping very enjoyable. Great professionalism and commitment to customer satisfaction
December 2023 by Radina Radeva
We went to store to buy a watch - the girl didn't know how to fasten the watches, didn't know if the straps can be shortened or changed. A colleague helped her on the fastening front.Someone came in store looking for help as they were in a fight. The girl didn't even offer to go to a different area, we were expected to keep shopping while the situation was resolving. Luckily the manager stepped in.We had to place the order online - she said we can't put our email on, which turned out to be incorrect, so she said we can only have a phone number and we will receive a call. We had to go to collect asap as the item 'could get lost' she told us, even though we paid in full in advance. We never received a call from the store. We tried calling five times to no answer.We found out through the online chat the item was in store.
November 2023 by Maria Abidi
The store had a pretty decent selection, and the staff were fantastic, especially Mehtaj who served us patiently and professionally. Thank you
November 2023 by CFC 96
I was looking for wedding rings and I was assisted by Iman, she was fantastic and helped me get a better understanding of the ring sizes and styles, great customer service. I will be coming back and I reccomend people to shop in the Stratford H.Samuel store!
November 2023 by Hina S
I visited the store with one of the gold rings I bought online, i wore it once and it was mis-shaped and bent because it pulled a thread from a scarf I was wearing and it was easily bent and it changed shape. I traveled 1 hour to get there, as where I live they don't have an HSamuel shop. I wanted to know if anything could be done, but the girl was so rude. Her tone and words were very mean and she said one line to me and then started ignoring me leaving me to wonder and moved on to next people. I tried talking to her to know more info. She said it was my fault that the ring was miss shaped now. I didn't think it was a good idea to argue. So i left. And I only wore it once. Will think 100 times before buying from h samuel now. Very bad service. I was left very disappointed.
November 2023 by lina
i came into the store to buy a gold bracelet but wasn?t too sure which one I wanted, one of the workers, I believe her name was Malika curly haired young lady. She allowed me to try on the bracelets and was just such a lovely person. Very happy with my purchase!
