October 2021 by Will
Awful customers service. I was so chocked because the online customer service is really good. Team member at the cash desk were having personal conversation and laughing out loud between them while serving customers . A manager with long brown hair came to authorised a refund and gave attitude to the customer without even talking the her. What an awful experience to be given attitude by someone in charge in the store .Never ever again . I?ll just keep buying on line. The perfect exemple showing why online business is taking over store?s business.
October 2021 by WaveyJones
I was at the Stratford, Westfield branch of H\\u0026M and a few young staff members decided to follow me around the shop, they never asked if I needed help, but they were always behind me as if I was going to steal something. I would like this matter to be taken seriously, as this is very racist and prejudice. If this happens again I will take serious legal action and will raise awareness that H\\u0026M has staff members who have unconscious bias towards a specific demographic. If come back again and treated the same way I will report you to the London Legacy Development Corporation and the Local Government Authority which owns the property. Please train your staff to avoid childishly following Black people, if they felt something was going to be stolen, they should have followed at a great distance so it won't ruin customer experience. I did not confront them about it as I did not want a commotion, but if I experience that treatment again I will make serious vocal complaint to media publications raising aware of the racism in H\\u0026M.
October 2021 by Francesco Consoli
I always do my shopping in this shop. Nice clothing and good quality
September 2021 by Gurpreet Sehra
Nice store. Very big. Clothes could be organised better.
September 2021 by Patrycja Sochran
Very disappointed with 16th century fashion that has arrived at H\\u0026M. Quality of clothes is a lot of the time questionable. However the shop is tidy and staff is nice
September 2021 by Nick Shrestha
The layout of the store is a bit confused other than that store is good enough that it has menswear and home collection.
September 2021 by R D
Perfect time to visit this store, I would say is early morning literally within the first or second hour of opening. Store was organised and not too busy so was able to have a good look around. A large range of items across the three levels. Women's clothes dominant the store of course and you can find something to suit any budget and age. They also have a small beauty section. Store is pretty amazing carrying accessories, swimwear, lingerie, footwear, sports wear, children's wear, men's and even a small home section. Staff on tills are friendly and really helpful with a query I had. Didn't have what I went in for (beauty item) but came out with other things I needed. Good overall store.
July 2021 by anisha narane
I love the summer outfits for 2021.
September 2019 by Aisha Khan
great customer service and affordable prices
September 2019 by Andrew Brown
Am starting to not like shopping here.. They seem to cater to people that only wear slim fit jeans pants.. I can't find a boot cut or straight fit Jean's pants to safe my life.. and they only had one Jacket line like really summer is over where are the winter collections?
September 2019 by Cocco Ritza
Awesome store, I don't like that sometimes you have to wait way to much at the lift
September 2019 by booky zee
I went to Westfield Stratford I always enjoy shopping at H&M today I went to the store I been served by lady called Diena I bought two item to exchange one item was over 27 days I am only allowed to exchange I said thatâ??s fine when I bought new clothes she lift it on the and asked me to pay the deference then I said why did you not exchange she said in a rude way I already made the transaction I said then you have to refund this trouser and then I can exchange the item she gave me a dirty look I said you waste my time and yours time she rippled back in a rude way if you are not happy leave your feedback on the website and then I said you are rude can I see your manager she called the manager I said she is rude to me guy working next tell his name was T.J response was to me you are rude I saw you manger standing out there and doing nothing and everyone in the shop are watching us I said this is very unprofessional manger didnâ??t say nothing apart for that what need to do I said leave it and he said its fine you can go lady I said I think your staff need costumer service training while I am leaving Dienien gave me a dirty smirk and no apologise.
September 2019 by nicholas kyeswa
One of My wife's favourite shopping spots
August 2019 by Ilya Belankins
I shop here often, quality is great and so is customer service except one aspect. Usually when I drop clothes off for a voucher I quickly get served and all is good. Today, during busy hours, when I went to drop clothes off for a voucher the staff were awkwardly aware of my presence. After waiting for 10mins I got someones attention and I was told I was supposed to get in the queue. Luckily I was given a voucher immediately due to the inconvenience which I appreciate. But next time staff should be more aware.
August 2019 by Ildikó Baráth
On weekends of course it's very busy but there's nice staff and always helpful.
