January 2024 by Boguslaw Odrowaz
Never ever again!!!!The worst customer service I ever had the manager Aiden or something Like that was very rude,disrespectful is just becouse I Ask for swap the same shoes for another one and he refuse to saying to his staff just go to till and stop tok to him,also he say to me he is a store and i need to stop to tok to him becouse he is a boss in from of his staff i feel Like pieces of shiet with this situation is was first time i had this situation on my opinion he is Ksenofobic person!!!! Not Good service JD!!!!!
December 2023 by Nans
I am extremely disappointed by my visit to this shop on 29/12/23 at 17:07. I went to JD Ports in Westfield Stratford city and I found a black adidas tracksuit bottom in the sales section, with a price of £40 instead of £60. There was only M left so I chose that size. After waiting about 20 minutes in the queue when it was my turn, I was confronted by a very unpleasant sales assistant. To my surprise he told me the price was £60, so I told him that wasn't the price on the tag, and then he asked me where I'd found the item. So I told him the section where I found it, he left to check after giving me an extremely rude look and then came back claiming it was a mistake as the supposed other items didn't have this tag, even though it was the last of the model. Then I told him the price displayed was £40 so it's not my responsibility it's not fair, then he told me it was a mistake, he assumed another customer would have put it on. I told him it didn't make sense bc he would have bought it for that price and he agreed. To have had my time wasted in such a nonchalant manner is extremely disrespectful. What's more, the label wasn't damaged but very well affixed, which wouldn't have been the case if a customer had ripped it off somewhere else. But he simply stuck to his unfair guns, so I queued for nothing because he refused to sell me the item for the price shown. I was extremely frustrated to have suffered this injustice and to have waited for this to happen. The assistant number is 002 and the clerk number is 030. I have this information because my cousin made purchases just after me. I will not go back there and will discourage anyone from going.
December 2023 by Abhishek Shyam
I had very bad experience from one of the staffs from the shop on 27/12/2023. Staff name is Priya, she said ?stupid customers are not aware about the size of their shoes? infront of me to her colleague. When i asked about it , she started to argue with me . She was saying she is not talking to me ,she is talking with her colleague.I given a complaint to the manager. The manager said she will talk to the staff.But I couldn?t see that, the response from the manager was so poor . Is this the way to behave when a customer is asking doubt?
December 2023 by Manjeet Kaur
Great customer service and help, someone always there to help. Service was fast and good service at the tills.
December 2023 by Sharon Harper
I went here today and I have to say the shopping experience was shocking. The music was so loud i couldn't hear myself think. The staffing levels where scarce and to be honest all I wanted to do was make my purchase as quick as possible to escape the extremely loud music and chaos because of lack of staff. I left without buying anything
December 2023 by Samsul Islam
I found the staff there to be super helpful, I didn't even need any help but was still approached and asked if I needed any assistance. The customer service from all the staff is excellent IMO, this is a very well managed store
November 2023 by Selina Chaudhri
Thank you so much Shanni for helping me out with my click and collect order. You were so friendly and willing. :)
November 2023 by H A
Awful customer service, was told someone was bringing my click and collect order then waited 40 minutes with no updates. I asked them twice if someone was actually getting it and they eventually went and looked for it just to come back and say it?s missing. So if they had just done their job in their first place and actually gone to look for it I wouldn?t have needed to wait 40 minutes. Asked to speak to a manager they passed me over to a supervisor who didn?t help at all and even had the audacity to get rude to me. Correct your staff.
October 2023 by Nazmul Hussain
Manager Tanjum was proper kind and polite. He gave me exchange on my bag which ripped and remained kind and polite. Nice person
October 2023 by Chantell Allen
Yesssss yessss JD in Stratford westfield is great its big staff are cool to no complaints here, go and have a look
September 2023 by Iqra Zahan
I wish I could give 0 star for the person who served me, don?t know his name, has 0 behaviour etiquette, he also don?t know how to communicate with customers. I was looking fir a specific product, I asked the guy if they had it in my size, he said nothing and continued chatting with his co-worker, then I went to someone else and same thing happened. God knows who hires this type of people!! Then someone came with the product, and left it in the tills I wasn?t even notified. Like I?ve never seen such customer service in my life. I just wanted to leave and go, my flight was the next day so I didn?t have much time and I really need the product. So I just wanted to double check in the tills as no one would help me. Then at lease the girl in the till was kind enough to help me out.
September 2023 by Richard
Poor experience from 2 members of staff at this store. Sour faces and it felt like a chore to serve me.Get yourself off to the adidas store, you get a smile and good help from the staff there.If JD read this review, take your self to adidas and get served by a lady there call Sky, that?s how you serve people.
September 2023 by Besleaga Florinel
Really disorganised. Been one hour since i?m waiting to collect my order (it?s been ordered online with store collection) and i?m still waiting with no idea what?s going on after 3 different people checked my order. What?s the point to order online if it?s a mess to pick it up.
September 2023 by PRAYAG PANCHAL
WORST EXPERIENCE..PLEASE DO NOT VISIT THIS OUTLET ...STAFF IS SO RUDE , I WAS LOOKING SIZE 9 AND THEY HAVE AN AUDACITY TO ASK US THAT ARE YOU GOING TO BUY ...WAITED FOR 15 MINS AND THEN GOT ...BEWARE OF LADY SHES SUPER ARROGANT ACTS AS IF SHE OWNS the place wish I have an option for rating 0
September 2023 by Safdar Khan
My friends we went there for shoes I asked can u give us 5.5 size he told us to go there I went there and she said go there and it kept repeating itself and got angry
