October 2023 by georgia spicer
I don?t often write reviews but I can?t help but to write one gushing about Liv. They went out of their way to display certain products for my son, even blowing bubbles, it really made our day! They really knew their stuff and were just beyond sweet.Also, shout out to the supervisor/ manager I spoke to as well (sorry I never caught your name) so friendly, welcoming and proud of their staff. As usual lush delivers! ??
September 2023 by z qureshi
The best customer service I?ve ever received. Love all the employees and love how kind and sweet they are. Literally love their personalities and their sweet aura. You can tell they really care and want to help their customers.
September 2023 by Jasmine Harrison Le Marchand
Really lovely store! I was supported around the store by the most adorable girl - Gabriella She really knew her stuff and really gave me amazing recommendations for the products that will help my hair. Was good to have help from a another curly hair sister also after a long day at work her act of kindness really make my day! Such a warm and genuine member of the team??
July 2023 by K B
While all Lush stores have a safe space and such a kind staff-base, Lush Stratford City employees really are genuine and go the extra mile. When I walked in I had a lovely interaction with a young woman with mid length curly blonde hair (Marla? So sorry I can't remember your name properly!). She was so genuine and kind and really made my whole day, maybe even entire week, after complimenting my outfit and saying she wanted to find clothes like it. It really did come at the best time for me. Not only does this make customers feel great but our lovely conversation meant I spent longer in the shop and ended up buying things I wasn't even planning on getting! So here's to you! Thank you <3
July 2023 by Dee
Walked into Lush Stratford today and expected it to be the usual loud, intense and overwhelming experience. I said offhand to my friend that I simply wanted a bar of soap, and was approached by a wonderful blonde young woman working there (I didn't catch your name, I'm so sorry, but this was on 16/07/23 so please give this person a raise, they deserve it!)I was promptly and no nonsense (but in a friendly way,) taken to the hand soaps, asked what scent I preferred, and was shown two that would match. I chose the one I wanted and the whole interaction was informative, simple and easy to navigate, and better yet, was over within no more than 40 seconds, which is perfect when you're tired, overwhelmed, and a little unwilling to deal with the intensity of a Lush store as I was.Literally the perfect customer service. 10/10.
July 2023 by Taybah
I came into Lush earlier in the week looking for a face mask & had the pleasure of talking to a lovely girl called Sana who literally took seconds to understand what face mask would work best for me and why!she made me feel so comfortable talking about what my skin needs and what im looking for, it just really was such a comforting and peaceful experience, which is unusual for such a busy store so I appreciated the time she took to focus on just me, not just that but her energy was just contagious and bubbly and she really looks like what i would picture when i think of Lush, 1000% will be coming back to the store just to get more advice from her about skin or body care!!
June 2023 by Bethany keilty
Walked in and straight away has an amazing talk with Mia who showed me all the things I would like. I explained I don?t like lavender and immediately she talked me through the certain bath bombs and bubble baths which would be perfect for me. We had a little chat and I ended up leaving with an orange scented bubble bath bar. Amazing help and Mia is a lovely girl with perfect make up ? plzzzzz shop here and review to help out the business!!!
June 2023 by JJReactions _
I went to lush today to buy some gifts for my friends. Most of them were a little over my £10 budget, but it was worth the £3. I ended up buying 'Honey I washed the kids' and 'out of this world'. Emma was really nice and helped a lot.
May 2023 by Caroline Hawkins
Me and my daughter went into the Stratford branch today shopping and had such a positive encounter with Briony. She was so helpful and knowledgeable and after we had chosen what my daughter wanted she gave me a gift of kindness; a lovely body scrub called sticky dates co mingle as she knew I had really liked it but I didn?t buy it as I only got what my daughter had wanted. and it really made my day. What an amazing member of staff. Will most definitely shop there again. ?
May 2023 by Hannah Blomfield
Amazing store. I was served and assisted by Olympia who was absolutely fantastic. She was so lovely and chatty. It really made me feel like I was shopping with a friend I had known for ages. Not only that , but she was incredibly helpful in advising me and answering all my questions. The interaction with her made my day!
April 2023 by Rajesh Kumar PR
Lush is my favourite shop, I buy most of my beauty products from there. This place is so vibrant with so many varieties of products with sweet smell. I would like to thank Cat for helping us throughout our purchase and getting us best product from the shop. The service is smooth and straightforward. She is an asset to the company.
April 2023 by N
Absolutely LOVED the service in here today. It was such an experience. Every single staff member approached us and we?re all so so welcoming. Daisy and Aisha were both so so warm and welcoming. Excellent customer service is so hard to come across these days and these two ladies topped it for me. I will definitely come back to this store for sure. Thank you Aisha and daisy!
March 2023 by Khusro Shamim
Wonderful shop full of colorful bath soaps. Atmosphere was filled with different fruity smells. They wre stops that literally bust in the bath tub. I had never seen such a colorful and extensive range of bath soaps. A must try for everyone.
March 2023 by AJ
LUSH is among the top British brands in the UK & one of a kind. Had a great experience in LUSH Westfield outlet & Ms MIA was an amazing customer service, showing around & product knowledge & recommendations. 10 Stars for customer engagement & satisfaction.
February 2023 by Ajay Singh
LUSH is among the top British brands in the UK & one of a kind. Had a great experience in LUSH Westfield outlet & Ms MIA was an amazing customer service, showing around & product knowledge & recommendations. 10 Stars for customer engagement & satisfaction.
