September 2023 by James Awokoya
Great store for baby products and such. Sadia gave us a great personal tour and breakdown of the items and things we?re interested in and need. Great staff all round! Recommend to shop here
August 2023 by stephanie vidal
We popped in a little desperate to get help with our buggy, we did not even originally purchase it from them.But Brianny and Jain were super helpful and friendly,It is nice to see, thank you very much
August 2023 by LIVE TO FLOURISH
Just wanted to express my gratitude for the best service support we?ve received from the lady called Briony (Stratford Westfield). She went above and beyond to explain everything we needed to know about the baby prams; was generous with her time and knowledge and positive attitude. Service like that is rare these days, and much much appreciated
June 2023 by Claire Santinos
Where do I even start here, they have an okay selection of strollers but the staff there seemed absolutely not interested and it seemed that we were inconveniencing them.Staff were lacking in empathy and whilst talking to customers they had the audacity to chew gum with their mouth open, not maintaining any kind of eye contact. Terrible customer service to the point where we decided that our money is better spent elsewhere where we are valued more.
June 2023 by Malena Battaglia
? Extremely disappointed with the poor quality and lack of customer service for the stroller I purchased from you 1.5 years ago. A week ago, the handle suddenly broke while on a walk. I contacted Ms&Ps twice through their site and got no answer. To make things worst, they don?t ship spare parts outside of the UK so I have no way to fix the stroller on my own either.I trusted your brand and paid a significant amount expecting durability. But now, after only 1.5 years, I'm left with an unusable stroller. Please address this issue promptly and provide a solution.#PoorQualityProduct #NoService
May 2023 by Luiza Martula
First & the last experience with this company. Ordered my pram over a week ago. They?ve promised delivery by 06.05.2023 Today 08.05.2023, after several tries to get any answer I?ve been told that they reorder it today and it will be delivered on the 15.05.2023 as they don?t control deliveries? I?m having my baby this Wednesday 10.05.2023 and I don?t know how I?ll transfer that little one from the hospital to home ? I wouldn?t recommend this company for anyone !!! Unnecessary stress !!!
April 2023 by Laura Rowley
Exceptional service from Briony who advised us on the best pram to suit our lifestyle and needs. Very impressed with how she narrowed what was an otherwise overwhelming selection down. Came out feeling like we didn?t need any other advice from any other stores.
April 2023 by Matthias De Cnuydt
I just received exceptional service at Mama?s & Papa?s in Westfield Stratford. It was almost 9pm and we were in an emergency situation because our electrical pump had broken down and we needed a manual one.The shop assistant was incredibly helpful. She offered to repair the electrical pump, even though we bought it somewhere else. On top of that, when it turned out the product we needed was out of stock, she scoured the internet to look for a solution. In the end, she found the product we needed in a different shop, which we ended up buying.She went above and beyond to find the best solution for our situation, regardless of whether or not we could buy it in her shop. Knowing I will get the best advice possible, I will definitely shop more at M&Ps!
February 2023 by N
As a new mum I had the best experience with Gillian. She advised me on the best stroller for my baby and I ended up purchasing there and then. She was super honest and genuine, the only reason I purchased the whole bugaboo fox 3 set! Thank you for your help!
January 2023 by Kristine Eglite-Dazzo
Such a lovely store! We bought our pram here and the shop assistant Jain was ever so helpful in explaining differences between various prams and helping us decide which one to go for. Much better experience than in JL!
January 2023 by Tom Gregan
Jay couldn't have been more helpful and communicative, he helped us to split our order which means we're now going to be able to setup our nursery before Xmas... which is a huge relief
January 2023 by Anna McGilvray
Thanks Tony for all your help in store today. My partner and I came in quite clueless about what we need to get and he was really helpful, taking the time to show us a few different pram options, how to use them and fold them up. Thanks again!
January 2023 by Dean
Card only and no paper receipts. Is that a joke ? ?Company policy? yet the only M&P that operates that way. Reluctantly gave my email for receipt but didn?t even get anything through!
December 2022 by Sam Brown
Excellent service, with very knowledgeable staff. Sadia showed us everything we needed to know with a number of different push chair systems. We also had a very in depth analysis on the pros and cons of each.
September 2022 by George Gabriela
Awful staff. They were just doing nothing. Having fun. Werent helpful at all and on top of it, the girl which served us at the checkout(asked us three times if we want a bag but as thry also chatting amonst themselves she kept forgetting) forgot to remove on one of the items the alarm and we came home to see that our intended gift had an alarm. We bought five things for a baby of a family member. The clothes look decent but would not shop in this store again. So dissapointing.For some people, time is luxury and now i either have to give it to the parents with an alarm or waste my time to go to Westfields and return..
