October 2022 by Ayesha Begum
Great store to buy stuff for girls especially from. I love the sandels I often buy and coats are nice for girls.
August 2022 by Mariana S
The day is Friday the 5th of August 2022 at 10:30 o?clock. The shop doesn?t even deserve one star.\\nLooking for a wedding dress. The shop offers a good variety of wedding dresses, but not in all sizes. If you want to try your size you need to ask for it. Surprisingly I have been told that I am only allowed to try my size (the dress that is not outside), if I buy the dress first. The manager and another shop assistant, they both been very rude. You don?t know who are you speaking even to, because they are not even wearing name badges. At the end I have been told that I can not try the dress, because I am wearing make up. I was not. ?\\nI wanted to try and buy a dress, but felt so much disappointed. When the manager told me that I need to buy the dress first, before trying it on, she sent me away. I ask for her name, but she refuse to introduce herself. Very unhappy. The shop has ruined my day and magic moment.\\nAlso all the wedding dresses that are out are very dirty, in a complete mess, not organised well and hidden in a small corner. Not a good presentation at all.
July 2022 by Safah ZN
Appalling customer service and that too from the manager?! Honestly am so disappointed.\\n\\nThe lady in the fitting room was lovely, Dulce. She was so kind and so helpful. Giving me tips on how I should I do my hair with the dress I picked. I was in such a good mood. When I served at the till by the MANAGER, she was cold, rude and gave me so much attitude. Honestly ruined my whole day.\\n\\nPlease hire more women like Dulce.
July 2022 by Audrey Caill
I?ve had such a lovely experience in this shop that there?s no way I couldn?t give it 5 stars! The dresses were absolutely beautiful, and the staff were so patient and lovely to talk to! A lady named Sonya,in particular, helped me out when I was losing my mind over not being able to find a dress that suits me. She helped me out, picked me out some dresses herself and made it so I left the shop feeling happy and confident. Will absolutely return.
July 2022 by M. Store
Staff absolutely fantastic, love them, so helpful, highly recommend and great variety of accessories for all occasions!
June 2022 by Saf Z
Appalling customer service and that too from the manager?! Honestly am so disappointed.The lady in the fitting room was lovely, Dulce. She was so kind and so helpful. Giving me tips on how I should I do my hair with the dress I picked. I was in such a good mood. When I served at the till by the MANAGER, she was cold, rude and gave me so much attitude. Honestly ruined my whole day.Please hire more women like Dulce.
June 2022 by Sabha Khan
No one picks up the phone in this store ever. I have tried 10 times today. How can the service be so bad. I need to return a dress and get a smaller size tk see if in stock. No answer? I'm gonna have to order one online and then go back in to return other.
May 2022 by Mona Ana
All the staff were so friendly and accommodating, the new lady in the fitting room was so patient when I was picking out many dresses and Tracy at the till was lovely and helped me order a few dresses online. They really are a great and friendly team. Thank you all ???
April 2022 by Rosita Connolly
Always loved this shop for years, bought pretty pink dress, handbag and hair clips for my great niece birthday treat
March 2022 by Dhana Ramdoo
Excellent customer service. The lovely lady in the changing room was ever so helpful and it really made such a different. It was genuine, kind and amazing customer service. Thank you very much.
February 2022 by Shelby B.
Staff here are amazing! The women working at the changing room were all so lovely both days I went into the store. I was trying on the bridal range and they were more than happy to help and gave opinions as well as lovely compliments. The experience alone made me buy from this store. It was 100x better than the bridal shop I attended just before.
February 2022 by Ritu Sharma
AVOID AVOID AVOID!!!!Absolutely appalling customer service! I?m only giving the 1 star to write a review, in all honesty they don?t even deserve that.My elderly parents went into the store to return something they ordered online and both sales staff in store were unhelpful. None of them had the decency to help my father and give a refund. They kept asking for proof of receipt when they know very well everything is now paperless and so didn?t accept his emails which clearly showed proof of purchase. It?s disgraceful and sickening as nobody in that store was willing to help. When I questioned the manager in the store she refused to give any names due to data protection which is a load of nonsense as the first point of contact for a complaint is the manager. It?s the manager who is supposed to resolve matters and this lady was so awkward didn?t want to give her name? How is she dealing with complaints then when customers ask for a name for reference? After calling customer service on behalf of my father a lovely lady Theresa helped and emailed over a returns label and was so apologetic for the way my parents were treated. She also stated that the refund could have been done in store. After writing a long email explaining the disappointment of our experience monsoon emailed back just to apologise and said it would be escalated to the area manager. Extremely sad that such a big company has such little understanding of quality service. Do yourself a favour and AVOID this store!
February 2022 by Claire Louise Heffron
A very disappointing experience. I have shopped at monsoon for almost 20 years? I travelled especially to Stratford and when I got there I was told I couldn?t try a dress on!Apparently the dressing fitting room was closed. Which is not very helpful at all.Why would somebody spend £150 on a dress and not try on?!Terrible service. I felt really disappointed as a customer. And even though the dressing room was closed, they offered no advice for fittings or anything.Actually, they didn?t care about my custom.Hopefully if I try another branch it will be a better experience.
October 2019 by Zohra Niwaz
Great store, clean and very polite staff. A variety of partywear dresses avaliable for girls, spoilt for choice.
September 2019 by Babar Waseem
Was good place have some different selection specially for kids
