December 2023 by Richard Ball
Massive Thankyou too Bradley for his assistance. Happy new year too all the staff. ?
December 2023 by Pamela J
I made two separate orders online, the quality of the clothes wasn't great, one dress looked really cheap and the material clung to me. Each time I returned an item, the tracking didn't work and over a month later I had to chase for my refund. The second time they're refusing to pay me back as I don't have my Royal mail receipt for postage - despite sending them the electronic version of the tracking number, when and where it was posted (with a timestamp), a screenshot of evidence of handing the item over and two emails from River Island telling me the item had been handed over and my refund was in process. It's another two weeks on and they still refuse to refund me. 2/2 I've had issues and I'm still £47 out of pocket. They have now lost a customer for life because of how terribly they have handled this. I now do not trust ordering online at all.
December 2023 by Sharmistha Balmiki
Good quality of clothing at affordable price. Looks similar to big brand .
November 2023 by gi pu
Quick.in and out ,found an amazing winter jacket....so satisfied ?
November 2023 by Jane Stone
Helpful staff, good quality items
October 2023 by Natasha ?Nat? Kwiek
The staff are really nice I rate them 10/10 good help ( Paul, molly, Oneil ) they are amazing people who made my day
September 2023 by B'Leo Academy
Love the style of this shop but not this season, can not wait till next
August 2023 by Laura Litam
It's a big store with lots of great options especially for women and girl clothes. It consists of 2 floors.
July 2023 by Isma Bibi
To hot to shop but was nic
July 2023 by sach walker
The shopping experience here was so refreshing! The shop was well laid out, clean and tidy even though it was a very busy Saturday evening. The staff were super helpful and really friendly. Even the security guard was really polite.Perfect place to find a last minute outfit if you have the budget!
July 2023 by Natty one
Very tidy store. Helpfull staff
June 2023 by Gulam Ahmed
Store is located on 3 floor and as you know River Island had good collection of clothes.
June 2023 by Henriett M.
They don't pick up the phone. I wanted to call them to ask about a product availability in order not to travel 2 hours unnecessary, but they didn't pick up. Please do better customer service.
May 2023 by mub karmad
I recently had a terrible experience trying to return clothes at this store. Despite following their return policy Tom, I was met with rude and unhelpful staff who made the entire process needlessly difficult and frustrating.When I tried to return an item that did not fit me properly, I was informed that I could only to lakeside store . While this policy was clearly stated on the receipt, it seemed unfair given the circumstances.To make matters worse, the staff members who assisted me were unprofessional and dismissive of my concerns. They made no effort to understand my situation or find a solution that would work for me, and instead simply repeated the store policy in a condescending tone.Manager is one of the worst person I met .very very rude racist I ask her name she ask me describe me how I look in review she is big lady at Westfield Stratford river island store manger working on 4-5-23 around 7:30 I really want to take this matter forward .Overall, my experience with this store's return policy was extremely unpleasant, and I would not recommend shopping there to anyone. The poor customer service and inflexible policies made me feel undervalued as a customer, and I will not be returning in the future."
May 2023 by Andrea Ena
More than ok, good variety of products, especially for men
