June 2022 by George Gabriela
I spend 160 pounds there and did not receive samples.. I bought the money blac and I had no free gift as well. They didn't even bother telling me that they didn't have in stock.
February 2022 by Sunil Sunny
Very bad experience, staff is very bad , staff keep talking each other not dealing with customers. Westfield white city . Not recommend
December 2021 by Sunita Puri
Normally you would get free samples after buying the products. Didn't get any this time. Was extremely disappointed. New labelling march one is there now.if you wanted a personalised message. £1.99. They also gift wrap for you.
October 2021 by E A
Branch near M\\u0026S in Stratford Westfield - The young lady that served me was excellent. Morgan on the other hand came across as very rude and arrogant - surprised she's a supervisor(?) considering the lack of interpersonal skills demonstrated on my visit . . .
August 2021 by Lucas Gil Raniti
What an excellent experience! SARA you rock! She is very patient, helpful and polite. I?ve been there for more than 20? I couldn?t decide which perfume I wanted and she based on my reference she showed me one of her best recommendation and that was the one! Thank you so much
July 2021 by Halima El Mouahidi
Sara (short girl with beautiful tattoos) was delightful, her costumer service is amazing! She helped me find a last minute birthday present with so much patience and grace. Give her a pay rise!!!
July 2021 by Bobbi Kareem
I have been going to the perfume shop westfield lower ground floor for many years now where I am always greeted by the same blonde lady I always receive amazing customer service from all staff in this store compared to the dreadful customer service the perfume shop upstairs in Westfield gives I never know how to give reviews but after my amazing shop recently I had to leave a review somewhere I came into the store where the blonde lady asked me if I?m looking for something specific and I told her I was looking for a gift for my friend and she told somebody through an earpiece that I?m looking for this and another staff member (her name is neymar I think as I remember thinking it?s a football player name when she told me her name) already had gift suggestions and testers ready for me before I had to even tell her what I was looking for due to the efficient service and communication between the blonde lady and neymar I told her I was looking for something sweet but mildly sweet not a dramatic overbearing sweetness and immediately she knew exactly which perfumes to spray for me She started with three perfumes and told me to instruct her on whether after spraying these perfumes, if i wanted something sweeter/ stronger/ milder etc but I didn?t need to do that as the three perfumes she sprayed for me was exactly what I was looking for I chose the gift I liked for my friend but as I liked the other perfumes she had sprayed for me I wanted these too but I wasn?t going to buy them on that day as I couldn?t really afford to dish out at that current moment but neymar then advised me they sell small travel sprays that she could fill up for me so I had gotten two of these for myself and I?m so glad she had mentioned this to me as I came out buying one gift for my friend like I wanted to and 2 fragrances in travel bottles for myself and I definitely will be coming back for both these two fragrances in the future thanks to her. She also beautifully gift wrapped my friends gift with a ribbon that I could write my friends name on and I was overall very happy with the service I received here. I was in a rush too but when I was at the store I didn?t want to leave as I was enjoying the customer service and fragrances being provided to me. Would like to give a massive thanks to blonde lady (who I have seen over many years shopping here and I think she might be manager) , neymar and gentleman with large curly hair who helped me personalise my ribbon as I didn?t know how to write what I wanted to as my English is a little bit limited but he helped me. All three are credits to the company.
July 2021 by Savannah Davidson
If I could give 0 stars I would. I recently visited the perfume shop at this branch and I was disgusted by the service I received from this one employee. She?s a short Asian girl wearing a hijab with heavy amounts of makeup (She?s also a little overweight) Her attitude is despicable, she acts as if she?s superior to everyone she speaks to, even though it?s her job to serve you as a costumer. I am a loyal costumer as I buy all my perfume gifts at this store. I went in the store ready to spend my money but decided to visit a different one this time because of how horrible her attitude was. I won?t ever be returning as I don?t appreciate being treated like a peasant by someone who thinks she doesn?t need to be welcoming and polite.\\n\\nDisgusting girl. I recommend firing this employee if you don?t want to lose more and more costumers.
September 2019 by M
Good deals for gifts and reasonable prices
July 2019 by Claudia Boerescu
I have had a wonderful experience in this store. A big thank you to Cristina, who was extremely helpful, made informed recommendations and delivered fantastic service. Very professional staff overall.
June 2019 by Nafissa Diallo
Nice visit, friendly staff and they often have offers
May 2019 by Tegs Edokpolor
Amazing variety of fragrances....
April 2019 by Imran Hossen
Nice staff always you find something offer for her or him
April 2019 by Bogdon Nasir
You can buy perfume and makeup at reasonable price
March 2019 by Riz Hajat
Very helpful staff. Came across this lovely young lady her name was something with a "k" very helpful and professional.
