January 2024 by Cheryl Fulcher
Nandita was amazing, gave us great advise, was very patient and we ended up purchasing the mattress that we needed. Cannot wait for delivery, excellent service 5 stars
December 2023 by K C
I received very poor service from the Asian lady here. She was standing there like she was a bouncer in a nightclub. She had no customer service skills and didn't seem interested in helping me as well as having an attitude. She sent me upstairs to look at beds as she couldn't be bothered to show.me around. Maybe she thought I didn't have money as I came in on a pedal bike. A few of the reviews complain about a miserable woman with poor customer service and I bet it's her. I don't understand why people like that work in customer services. So the Dreams staff reading this know, I went next-door and the customer service from Bensons was amazing and I bought a bed from them. Sort your staff out!
November 2023 by Donna Moutarde
Really nice and friendly staff, very patient and knew there product's.
November 2023 by Carol Stevens
Great service Lisa Marie was fantastic helped us choose a bed for my daughter can?t wait for delivery
October 2023 by Stephen Fellerman
Great service and we were well looked after, enjoyed the automatic sensor that recommends the most suitable product. Not forgetting the tea and coffee that was offered.
October 2023 by HEATHER ARGENT
Nandita gave me excellent service. She was thorough, very professional & has a charming personality.
October 2023 by Daisy Fernando
Very good service and assistance with all required details .service assistant Nandita was very friendly and helpful.we have not had the delivery yet.hoping all will be according to the plan details and time.
October 2023 by Jon Knight
Dreams store in Orpington. They are a very professional service. Nandita help us through the whole process, from trying the Dream bed technology and buying our new mattress. Excellent work Nandita. Thank you.
October 2023 by Ozhan mubarek
I have been sold a mattress I payed insurance as well I have 10 year warranty on this mattress but not happy as the mattress has gone v shape has couple of stains but was told insurance covers everything but it doesn?t no one has done anything about this just pay ed all that money over £1000 for dreams to day we can?t do anything don?t buy from hear
October 2023 by Sandie Campbell
Lisa -Marie was very helpful in helping us to choose a new bed
September 2023 by Kate Kelly
Personable and considerate.We had misread the opening hours on the website, so when we visited the Orpington Dreams store it was about to close. However, this didn?t deter Nandita from given us a personalised serviced. We didn?t feel rushed and were given appropriate options for our budget.We retuned to the store several days later (after researching other options), and purchased a frame and mattress combination.Delivery within 3 weeks and with some extra offers included.So far, pleased with the service.
August 2023 by kanika mehta
Poor customer service. Though other Dreams stores are amazing , avoid this one . Dreams Charlton has amazing customer service .
August 2023 by Ruth Rowbotham
We were served recently by Gary Thomas who was extremely professional, knowledgeable and helpful. He took time with us to make sure we left with the right product and we will shop here again soon because of the service we received from Gary. Have just heard he?s moved on?I?m sure he?ll be an asset wherever he goes?
July 2023 by Amy Buxton
Great Experience. Lisa-Marie was lovely, welcoming and a fountain of knowledge. We didn?t leave without purchasing so she did her job perfectly! Store was well laid out, Lisa - Marie listened to our requests and helped by guiding us through the process and purchasing the best bed + mattress for us! Even offered a hot drink whilst securing delivery dates and completing the order. Great Job!
June 2023 by Laura Greaves
My husband and I had a great experience at Dreams in Orpington. We were served by Lee, the store manager. Lee was extremely helpful and very experienced in his knowledge of the product we purchased. Very Big thank you for everything Lee
