November 2023 by Yvonne Wren
I have just purchased a bedroom furniture set, double bed and mattress. Barbara Janowicz, the sales consultant, was friendly, professional and extremely helpful with advice. She was patient with me as I measured and asked multiple questions, fully appreciating that this was a big spend for me. She made phone calls to ascertain possible dates of delivery. I would fully recommend buying at Furniture Village, Orpington.
November 2023 by Maria Hudson
First time shopping with Furniture villiange and its been a very pleasant experience. Abbey was fantastic right from the start, she helped me with what choices where available and helped me pick what I wanted. She thoroughly went through all the paperwork and explained how the process worked. She was chatty, polite, professional and made the whole process easy. Thankyou Abbey for all your help, we appreciate it.
November 2023 by lloyd Barrett
I recently purchased a new sofa from furniture Village. And apart from the actual purchase, l brought it from them, because of the staff. Whom was informative, warm, and very friendly. Thank you for your assistance in helping me decide on my choice, especially Barbara and Abbey.
November 2023 by Collette Sterling
Had the good fortune to go into the Orp branch. overall I was super happy with the customer service received.Lauren who was helping me throughout this whole process was very helpful Knowledgable. Lauren never hassled or pushed me to make up my mind.I found the store so cosy and inviting I even returned 3or 4 times just to sit on my sofa without anyone of the staff having any issues.The staff were all so welcoming and genuinely friendly.The young lad who also gave assistance to me was extremely friendly and his customer service was lovely.I believe he was a new hire, ( I forget his name) but he will do very well.I?d recommend Furniture Village Sevenoaks Way Orp to anyone who?s looking to buy or just browsing with out the hard sell with totally relaxationLauren called to update me on EDD so all very exciting and I appreciated the call.Can?t wait for my SofasThank you allCols
November 2023 by Andy Newlands
Lauren didn't pressure us at all, allowing us to make our own decisions in our own time, while answering our endless questions in a friendly, helpful and professional manner. We are very pleased with our final choices. Thank you, Lauren Barnes, for all your help (and patience!).
October 2023 by Emily B
Lauren was really great! Not overbearing and let us do our own thing, whilst also being really helpful. She definitely knows what she?s talking about and helped us choose our perfect sofa. Can?t wait for it to arrive (eventually haha!).
September 2023 by Nilesh Parmar
I went today to look at sofa's and was helped by Lauren Barnes who was very helpful answering my questions about different leather types and colours and helped me choose a sofa. I had seen three sofa's I liked online but wanted to compare them in person. I decided to order in-store as the customer service from Lauren was very helpful and it's nice to have assistance when ordering something like a sofa. Very good customer service at the Orpington branch. I recommend it.
September 2023 by Chris Morris
My wife and I visited Furniture Village Orpington (on Friday 14/ 7/ 23 , time 1509 to 1522pm) to browse and with a view to purchase some much needed new bedroom furniture from this store. Yes, this being very likelier case in the future from this splendid furniture store...we were very impressed what they had on show inside their store. More so with the very warm reception and very kind, professional help from a young female member of staff in ABBEY! Thanks Abbey for helping us with our search and enquiries ( delivery too!) for furniture here on display during our visit. You are certainly a true representative of Furniture Village ...the best. ? This large spacious store with two floors, has ? disabled parking spaces in a spacious customer car park adjacent to the disabled accessible glass door entrance. There is a lift for the disabled ? from the ground to the showrooms 1st floor. Very clean and hygenic throughout as you would expect in this national furniture chain of stories. Wide well organised walkways to view the varied range of styles, brands of furntiture on the floorspace. A good choice and varied range of furntiture to cater for most domestic room requirements and needs. Bedroom furniture was here on display in abundance and we liked very much what we had seen! This store advertise's regular sale periods, so, you can catch that bargain price within the given sale duration / expiry date. I say dont worry if you do miss out on one, because Furniture Village do tend to advertise regularly their sale periods. Certainly we earmark for a return visit, after all other options considered....and hopefully walking out this store next visit with purchased items to our liking. Furniture Village Orpington (situated on the A224 SEVENOAKS ROAD) is easily reached by public transport TFL bus services No.51 stops Q at Broomwood Road, St.Pauls Cray, and stops A Springvale Road opposite. Nearest rail station ST.MARY CRAY (Network South Eastern, Thameslink services) within minutes walking distance. All the very best and hope to visit again very soon...Chris.?
September 2023 by N Parmar
I went today to look at sofa's and was helped by Lauren Barnes who was very helpful answering my questions about different leather types and colours and helped me choose a sofa. I had seen three sofa's I liked online but wanted to compare them in person. I decided to order in-store as the customer service from Lauren was very helpful and it's nice to have assistance when ordering something like a sofa. Very good customer service at the Orpington branch. I recommend it.
September 2023 by Pauline Kagan
Excellent service from sales consultant Leigh Chatten at Furniture Village Orpington. Leigh was adept at helping us identify what style of sofa would suit our needs and explained all our options in a relaxed, no-pressure manner. He was very personable throughout and went the extra mile to help us today.
September 2023 by Tom Briggs
An excellent one to one with Jay the general manager at Furniture village Orpington.Not pushy, offered all available discounts and explained the process and procedures in detail.Gave us the pros and cons honestly and options with what to do with our old furniture.Really nice guy would recommend 100%
September 2023 by Susan Warren
Lauren excelled in every way in assisting us with the purchase of our sofas today. Superb service - we?re very pleased to give her the business. Furniture Village?s gain, their competitor?s loss!
September 2023 by Katie Lockett
I came into the store looking for a bed and I was totally blown away with the service recieved especially from Jay the general manager he met all my needs and went above and beyond to help he was so friendly and was so knowledgeable in his job role what a credit to the team he really is. It?s so refreshing to go into a store an have someone with that level of customer service and be so helpful
September 2023 by Alicia Brammah
Went into the Orpington branch today with my husband to look at a sofa we had seen online, upon entering we had a brief browse and were then approached by a friendly member of staff named Jay. After a brief discussion about our wants and needs etc he helped us pick out the perfect sofa for us and we couldn't be happier with our choice, Jay made it so easy with his friendly manner and his professional and eager attitude so I would definitely recommend this branch and their helpful staff.
August 2023 by Antoinette Reed
Just spent a very enjoyable hours with a young lady from Furniture Village called Abbey Higgins. She was very helpful and an absolute pleasure to have her serving us with a 3 piece that we have purchased. She had a very nice approach and was very personable .
