April 2023 by Clare Barnes
Unfortunately am not able to give less! I have been so happy with HSBC but will never go to the Orpington Branch again. Unhelpful staff that have to look up a simple process in front of the customer and discuss between them what they need to do. Once they did this they were still very unsure and gave me little confidence and weee unprofessional and told me different to what they had said the week before! Very unhelpful to the point of rudeness! Give HSBC a bad name and made me want to change banks. Barclays and Nationwide in Orpington a different sorry. A pleasure to deal with.
November 2022 by Tiffany
Waste of time, poor customer service, this branch should be closed permanently.I came into the branch and staff were unwilling to do their job as it was near closing time while they stand chatting by the door and watching the clock. I will be filing a complaint with the branch manager.I have been with HSBC for over 11 years, not putting with their incompetence any longer.
November 2022 by Shadi Abou-Deeb
The most useless branch ever. No counter service. Very limited staff. Cash deposit machine broken most of the time and staff seem to be trained best into directing you to go to the post office to use their services. As a business owner and a long standing HSBC customer, I have never been able to benefit from this branch in any way or shape or form.
July 2022 by sido jombati
Drove over 20 minutes they should update their times on Google HSBC expected better from you.
April 2022 by Xu Ray
I 'd like to express my heartfelt thanks to Emma for her kindest help. I went to the bank today to set up my mobile banking apps. Emma helped me with this. She was so nice, so patient, and so helpful that I was extremely impressed. She is one of the best customer service professionals I have ever met. Thanks Emma.
April 2022 by 009MrCool
I joined bank for last 12 years and time to change bank, I am proundly deaf and should talk deaf aware. I don't know how to transfer to bank and I don't know what is pin number for. It waste time and I have enough now.
November 2021 by Jeffrey Cole
Service was quite good but they took so much time to talk and you have to wait for your serial.
October 2021 by Brian Marriott
Horrible. Orpington no counter service and staff that mislead. Not sure if they know what they are doing. Go to Sidcup would not waste time in Orpingtin.
September 2021 by Charley Davis
You are closed for a refurbishment. You should update your hours to reflect this to save people, eg, myself driving down unnecessarily.
November 2020 by Gerald Nyakana
Our business account internet banking has not worked for over 4 months we have had no help at all from the bank. Worst customer service ever experienced
October 2020 by DS GO
Do not have any knowledge. She kept saying that she?s busy and got other things to do. Kept asking me to come back, but won?t book, telling me just to pop in and hope it?s not one these days when she?s busy. I explained to her that I was pregnant but couldn?t care less. She didn?t even know what documents are acceptable or not. Needs to go back for few months of training. No wonder everybody I know is leaving HSBC.My suggestion go to Santander - the best bank and customer service.
October 2020 by Cece Hope
Everyone remember you by name every time you come in, genuine concern for all your problems, very patient and understanding not pushy. I live in sevenoaks and i chose to bank in orpington.
October 2020 by Diana Brake
Good service
September 2020 by D Ora
Do not have any knowledge. She kept saying that she?s busy and got other things to do. Kept asking me to come back, but won?t book, telling me just to pop in and hope it?s not one these days when she?s busy. I explained to her that I was pregnant but couldn?t care less. She didn?t even know what documents are acceptable or not. Needs to go back for few months of training. No wonder everybody I know is leaving HSBC.My suggestion go to Santander - the best bank and customer service.
February 2019 by Enduro Placera
My name is Cesar Morotoli, Mrs. LESLEY GREGORY did not help me to open an account even though I brought all documents like my work contract, national insurance and my passport
