October 2023 by Sunil Chawla
Full set of tyres replaced and wheels aligned.Excellent service from Bill and the team. I appreciate the knowledge, efficiency, reasonable prices and high quality of work.Moreover, I had been advised by a Mercedes dealership during a recent service that the front break pads should be replaced as they were close to being 100% worn. I did not go ahead. Kwik Fit checked and found they were only 70% worn, with Bill advising they should be good for another 2000-3000 miles! I appreciate the honesty.Wouldn't hesitate to recommend Kwik Fit Orpington!
October 2023 by Onur cagferoglu
I paid approximately 500 pounds for my vehicle, I said do whatever it takes, they told me everything was ready after the transaction was completed, but when I got into my car, there was still a noise from the driver's side, they said we did not replace it, we replaced the other parts, I was very angry, I made an appointment at the other branch on sevenoks rood y road, they made the appointment in a week. I went a week later as they said, but the day I went, they called me an hour later and said they couldn't do it today, they were too busy, but they gave me an appointment. I'm very unhappy, they made us very sad as a family.
October 2023 by Salim Noorbaccus
BAD experience, really bad . Had 1 new tyre fitted , I explained to them which side the new tyre should go , still they got it wrong . They replace to the good tyre instead of old tyre which was in the driver side. Asked them to replace the good tyre back , they didn?t do a balancing , just fit it. Very LOW Standard ??
October 2023 by Özlem Do?an
I took my car to Kwik Fit for repair, but after 1 day it broke down and I can't start it.
September 2023 by Laurie Lai
I was informed by the branch manager that my car failed the MOT because the front nearside passenger tyre had a small bulge on the sidewall and I needed a new tyre. I agreed to replace the tyre at a cost of £145.50. When I picked up the car that evening, I found the new tyre was installed for the rear nearside wheel. This is contrary to the what the manager told me and what was recorded in the car health report. I was relieved that the new tyre had been installed in the correct wheel to replace the faulty tyre but was disappointed that the manager and report gave me the wrong information and the checking QA & QC systems appeared lacking and unsatisfactory in this case..
August 2023 by Maddy Cameron
Brilliant service today from Mustafa and his colleagues. Sorry I didn't get any other names as I was verystressed at first, then very relieved!My exhaust casing failed and it was hanging off, I called ahead and they said bring it in. They looked, called a few places and managed to secure a part. Said it would be 2 hours. Came back less than 2 hours later and it was fixed! You guys saved our bank holiday weekend away, so professional and helpful, thank you so much. Would definitely recommend.
August 2023 by Fiona Russell
Not interested in customer spend!!!Turned away from the Orpington branches as a new customer because they don?t work on brakes @ weekends???? Not impressed with make it up rules as the staff attitude was very clear did not want assist me to spend £££. Absolutely useless, poorly trained staff, really unhelpful and waste of time.Did spend my ££ with competitor with a smile and positive customer experience.
July 2023 by Marc Steel
Staff were very helpful, as soon as I arrived one of your fitters came straight out to me and greeted me and checked my car.He was very friendly and knowledgeable and after I agreed to what work was required the fitter was straight on the phone ordering the parts, then started preparing my car ready to fit the parts when they arrived.
July 2023 by Lanre Ani
There wasn't an engagement from the team at the location I attended. I felt the process was just to get me out as soon as possible.without any assistance or explanation about the work carried out. My questions were quickly brushed aside or answered with go online for more information.
July 2023 by alan barnes
The team at orpington are a great bunch of people. I arrived for my appointment and 40 mins later 2 new tyres. Was a breath of fresh air, hassle free.
July 2023 by Alex London
Failed MOT for ?Brake pedal anti-slip provision? (rubber missing) ? on metal pedals ? that?s how they come? Crown Garage isn?t that far tho
July 2023 by Rochelle Dennie
I was seen and assisted both efficiently and politely. Every step and any relevant fees imcurred were explained clearly.
June 2023 by Marcia Harvey
Phoned to book air con re-gas. Arrived within 20 mins of call and was all done 30 mins later.Very happy with quick service, would definitely recommend.
June 2023 by Carlos Heywood
Enis and Mostafa are very happy to help and in my experience are happy to talk through on the phone what is required and you dont get the feeling that they are rushing you off. I travel quite a lot and often need issues with the car sorting right away, rather than booking it in for a couple of day's time - one time was new tyres, and another was coolant and engine oil checks and advice on what to look out for and how much longer it would last - both times they were happy to help that same afternoon.
April 2023 by Sarah Moss
You changed the wrong tyre which meant I had to spend another day bringing my car back in. You also cracked the hubcap and replaced the nut with one that sticks out of the hub, and didn't tell me. I understand that this had to be done but I feel you should have informed me.
