“Today I came with my daughter for her first cinema experience. We came with friends. We had purchased aisle seats so our children could get up and go to the toilet without disturbing others. Once in the cinema we were greeted by an attendant who came to show us to our sears. Unfortunately they were occupied. There were no other 5 seats together for us to sit in with our small children. The attendant was polite, helpful and kindly ask for those in our seats to move to their original seats- they refused as they had come in a large party, even when asked several times they were rude and refused to move from our seats. The manager was called and I can confirm she was also very polite but still the people in our seats refused to move. This resulted in the whole cinema being disturbed as the advertisements were paused, lighting came on and everyone was asked to shift seats (if they were not in their designated seating). Eventually this was sorted, I cannot praise the staff enough as they handled the situation very calmly and even when the people who had caused the chaos were being rude, they still remained polite and professional. To our surprise they handed us and the others who were disturbed, free tickets at the end of the showing and apologised several times. The staff handled everything perfectly and were extremely professional.”
Movie Theaters
“Today I came with my daughter for her first cinema experience. We came with friends. We had purchased aisle seats so our children could get up and go to the toilet without disturbing others. Once in the cinema we were greeted by an attendant who came to show us to our sears. Unfortunately they were occupied. There were no other 5 seats together for us to sit in with our small children. The attendant was polite, helpful and kindly ask for those in our seats to move to their original seats- they refused as they had come in a large party, even when asked several times they were rude and refused to move from our seats. The manager was called and I can confirm she was also very polite but still the people in our seats refused to move. This resulted in the whole cinema being disturbed as the advertisements were paused, lighting came on and everyone was asked to shift seats (if they were not in their designated seating). Eventually this was sorted, I cannot praise the staff enough as they handled the situation very calmly and even when the people who had caused the chaos were being rude, they still remained polite and professional. To our surprise they handed us and the others who were disturbed, free tickets at the end of the showing and apologised several times. The staff handled everything perfectly and were extremely professional.”