September 2021 by Richard Gower
The person on the counter was clearly well liked by all the regulars : he seemed very helpful and knowledgeable.\\n\\nHowever the wait was 25 minutes in the queue. There was only the one member of staff on the Saturday afternoon shift with several empty counters. He was working as quickly as he could but clearly it was inadequately staffed. Based on other reviews, this is a regular occurrence. Would have been one star if not for the good employee.
September 2021 by Anastasia Cox
Post office is always closed due to no staff on weekdays and weekends when it says online and in the window that they are meant to be open. When everyone gets to the post office it turns out to be closed due to them having no staff to be open and send everyone away. this causes a lot of problems for people who run their income from online businesses!
September 2021 by Dee Braben
Great if you have a spare 30 minutes to waste queuing up. Seriously though get some more staff its bloody ridiculous.
September 2021 by Christabel O
The staff are very rude and inconsiderate. Especially the female staff
August 2021 by Anastasia May
Always overcharge on postage not accepting letter size post as large letter size always charging for parcel size instead, when much larger items/parcels always get shoved through my letterbox by the post man! But won?t accept letter size which goes through letterbox as large letter.. rude man doesn?t give proof of posting and is rude when you ask for it, woman does not allow you to use 1 piece of tape to fold over the edge of a mailing bag by 2cm or they won?t post it..
July 2021 by Nicky Stroud
At Orpington post office now, should have opened at 8.30, now 8.50 \\u0026 no one here. Apparently the guy who has keys lives in Bluewater \\u0026 gets the bus, can you believe that!
July 2021 by Sonya
Staff member unnecessarily rude.
January 2021 by flyingdutchmaniam
As has already been said here, the self-service points are really helpful if you don't fancy joining the long queue (usually on Monday's). Help is usually on hand of you get stuck, too.
July 2019 by Sandra Gornall
Staff are all so helpful and the quick payment till are so easy
June 2019 by Pri S
Appalling service!! Not enough staff to help on counters with non dedicated staff . Long queues which are not assisted and very poor customer service. The staff are not friendly or helpful at all.
July 2017 by Fiona Ongers
Isn't nice, that in today's environment, that you still get good service from the post office.
I went into the Post Office at W.H Smith in Orpington High Street and was met with knowledgeable and very helpful lady called Sue. I was replacing my international drivers licence for a full British licence and asked if, she could just check that I had filled in the form correctly and I hadn't left any details out.
Throughout, the procedure everything was explained and all the added costs involved, such as postal orders etc.
Just a big thank you to Sue for her humour, smile and patience. You should try and deal with the Post Office staff in South Africa. (What a Joke compared to the U.K)
Chris
March 2017 by Thomas Rajan Chacko
The self service machines are really useful
