December 2023 by Peter Tribe
Appointment booked for 4.20 pm , at 5 pm was told might be another 15 to 20 minutes, told them dont bother and to cancel my appointment and duly walked out, . Rubbish timekeeping
December 2023 by J
I have used In the past different branch for eye test and glazing, then glasses adjustment. This time got a new glasses online and needed them to be adjusted, so popped in and had them adjusted and have been informed to come back if more adjustment needed. Came back as felt that they still needed more adjustment. Unfortunately I have been told in very aggressive manner by lady introducing herself as a manager that they won?t do it as the glasses were not purchased in the shop. As far I understand the reasons behind it, I don?t understand why previously on two occasions it wasn?t a problem and I have been told to come back if needed more adjustment. I did not appreciate rude statements and way of communication that ?I am the manager and I?m telling you that we won?t do it?! Shocking behaviour from the manger, very poor customer service and example for the rest of the staff. Won?t be ever returning to this branch.
December 2023 by Victor Agius
Walked in and got a test slot same day .Everything was sorted for me and with 2for1 I was really pleased as I got prescription glasses plus prescription sunglasses free
December 2023 by andrew bird
I've been having hearing aids from SpecSavers for 20 years. I find the Orpington team really great, always helpful - Thank you.
December 2023 by Jeslin Fernando
I have visited very helpful staff's very specially I think her name thalini very good ?
December 2023 by Graham Parkinson
Helpful professional staff that got me the right glassesVery happy
December 2023 by danny melbourne
Under staffed or over booked walked out after test will choose another day to choose frames
December 2023 by Mandy Seabrook
The eye test was good, but the lady who ordered my glasses needed customer service training.I have used Specsavers at Orpington for years but my experience yesterday wasn't up to your usual standard. The lady who was supposed to help me seemed miserable and uninterested, she even instructed to husband to sit there instead of saying please take a seat. She even seemed to lack basic manners like introducing herself!!
November 2023 by Samiksh Sabikhi
This place is an amazing opticians office with amazing customer service. They also have a very wide veriety of amazing glasses to choose from.
November 2023 by C.
Just had an eye test, I didn't buy any glasses as cheaper to get online. All staff were friendly, and testing was undertaken promptly but not rushed.The machine that registered eye pressure (The one that puffs onto the eyeball) was not working, which meant I had to do it a few times, annoying but these things happen.The most bizarre thing I found was the optician telling me to look up, down, right left etc whilst writing down something on a bit of paper and not even looking into my eyes! Just bizarre, never had someone do that at an eye test before.
October 2023 by Niki
There is always a wait.They can never find my order. I remind them after 4 weeks. It's out of stock. Then it miraculously arrives 2 days later.
October 2023 by Patricia Dorow
I'm very happy with my new glasses and with the service received when having my eye test, choosing the new frames, given appropriate options and collecting them at the arranged date.
September 2023 by gaurav arora
One of the worst centre in terms of keeping time check . They have no respect for appointment timings and minimum wait is 30mins. On top of it they have no toilets for visitors , seen many senior citizen struggling while waiting for long times .
September 2023 by Denise Fosten
Now that I have adjusted the nose grips, which I was told couldn't be done as it would affect the vision, they are just fine. No adverse effect on the vision at all.
September 2023 by Eddie Greenslade
Great service from them so far, thorough eye examination and quick referral for cataracts.
