November 2023 by Google user
Awful manager there. Didn?t inform me that my order was ready to collect via click and collect I made my own way to store to find out if arrived and when asked about it I was a very rude response. Find the manager there an absolute pig and have made a complaint to head office as not the first time I?ve received bad customer service.
December 2022 by Love Comedy Live
If you love customer service, do not go to this racist store. The worker ?Matt? is rude, unpleasant, and is a clear racist only interacting with select customers in a polite manner. Their manager showed a total lack of care stating that he would ?speak to him? but this won?t happen. so I will be making a formal complaint, after spending a considerable amount of money in their store.
December 2022 by FA Phillips
Do not go to this racist store. The worker ?Matt? is rude, unpleasant, and is a clear racist only interacting with select customers in a polite manner. Their manager showed a total lack of care stating that he would ?speak to him? but this won?t happen. so I will be making a formal complaint, after spending over £60 in their store.
December 2022 by Artist Marketplace
If you want awful customer service, please go here. Upon entering we were looked at in disgust by a worker called Matt. He helped and interacted with everyone apart from us, simply indicating he's a racist. We regret going here as we spent so much money. We informed the manager who told us he'd speak to him, but we know this won't happen - hence the review. Simply avoid!
December 2022 by J R
Wide range of toys.Friendly staff
December 2022 by AMP UK
If you want awful customer service, please go here. Upon entering we were looked at in disgust by a worker called Matt. He helped and interacted with everyone apart from us, simply indicating he's a racist. We regret going here as we spent so much money. We informed the manager who told us he'd speak to him, but we know this won't happen - hence the review. Simply avoid!
October 2022 by Daniel Fawcitt
Its a toy shop whats not to like!!!!Bubble machi e in the summer was genius. Plenty of LEGO and puzzles.Best thing as well you actually get to see your purchase before you buy!!! Not like argos or amazon from a tiny picture on a display screen.Great place.
October 2022 by Ferdous Khan
Very small store .
September 2022 by Ci Ci
Great toy shop with anything and everything you need xx
May 2022 by C G
Great toy shop with anything and everything you need xx
October 2021 by John Stow
Nice selection of toys at reasonable prices
September 2021 by Jennifer Heathfield-Lee
Fantastic staff today when collecting a gift I?d ordered. Can tell they?re smiling even with the masks. Super helpful team. Real credit to your company.
September 2021 by Nathan Mansellj
Why can't the prices be put in the right place??? I understand kids move stuff but it was almost anything we looked at was missing missing price or the wrong label
May 2021 by Salim Noorbaccus
Lots of toys half price , a good quantity of choices.
November 2020 by TuckTan Camper (TuckTan Campers)
Now if there was an award for the most helpful and welcoming staff member in the whole Entertainer company then it should most definitely go to the young man who served us today in Orpington.I saw him as I was shopping, at the till, trying to make every customers experience in-store the very best it could be. I had a little chat with him whilst paying, he's got a great attitude and some good banter to back it up.I believe the lad may be autistic but he dont let that stop him, no way, he's a shining example of how customer sevice should be done.He's a credit to the team in that store.Thanks
