November 2023 by Tanya Newell
If I could give zero starts I would. The manager Patric is something else. Rude, always in a rush and won?t answer any questions you have over the phone or in person for your upgrade they messed up. I called 5 mins before closing and that was also very inconvenient for him, when I was promised an update of my lost order. But that?s not a surprise with them. I called the shop numerous times during the day too, but they were constantly hanging up, yep, I have a proof! The trainee staff are nice, however, when they have no idea what they?re doing just doesn?t matter how much they smile. Long story short - they completely messed up an easy upgrade otherwise and then just cancelled it without letting me know or want to communicate about the reasons behind it. Apparently they lost my order somewhere in the space! Incompetence at its best. And I had toDo the process all over again, thankfully with people who know what they?re doing and at much better rate! Avoid this shop and the super rude, self absorbed manager Patric! Who?s so concerned about leaving the shop that you wonder why someone made him a manager there! Patric, I also made an official complaint about you and your staff and your incompetence! Have a lovely evening!
October 2023 by anastasia verbina
Visiting a phone shop could be somewhat of a hit and miss experience, however my experience at Three Orpington today was totally 10/10.I was assisted by a young gentleman, (I believe he was called Ty). He was the most patient in answering my questions and addressing my concerns and had a lovely and cheerful manner of communication.He is a real asset to that store.Thanks!
October 2023 by Omowonuola ?Armstil? Adeleye
Lovely place to be for phone accessories and gadgets.
July 2023 by Susan Sweetman
Great helpfully guys . Really know there stuff .Thank you.
June 2023 by Juliano Sechler
Nathan the store attendant is the kindest person I've met, thank you so much Nathan for your unconditional love, kindness, professionalism, attention, care and affection.
June 2023 by Irene Gayler
I'm very pleased with all the help I received from the staff and their kindness. They showed. .me when i bought my new phone last tuesday especially patryk and Nathan ..
April 2023 by Georgi Georgiev
Worst experience ever, we was discriminated by the manager of the shop just because my friend didn?t speak English and I was translating for her , and he didn?t give us the phone that she wants to buy , anyway we gonna look for our rights and gonna charge this man for discrimination!
August 2022 by Patricia Furze
The young "David Haye" lookalike.... Sorry I didn't get your name, was a credit to Three. Following an ongoing mess caused by Three call centre, which has seen me visit more Three shops in the last week than in the last 5 years, he did his level best to keep me as a customer. I went in the store fully intending to close my last account, and he managed to turn the situation around. He was polite and efficient and dealt with an irate customer perfectly. You need staff like this in the call centre if you want to hold onto your customers.
May 2022 by Ashley Lovejoy
Always have a positive experience every time I visit this longstanding 3 shop. The friendly staff are very knowledgeable about the phones and tariffs. It's so much easier and productive when you receive a helpful face to face service. Long may it continue. Thoroughly recommended ...
May 2022 by Ashok Thomas
Great service from Patrick ( not spelt as his name badge)
February 2022 by Lola Bademosi
Loads of thank you to Ruairi and Adam. I went in 3 times to sort out my sim replacement and they would always listen,take action, advise and I did not feel Tey just wanted to get rid of me.
February 2022 by Jarid Baker
Had probably the best customer service I've ever had today from a sales person called Adam, pleasent, helpful.He checked everything that I could of checked myself and made my life so much easier. I would highly recommend asking for him. Amazinv service thank you adam.
February 2022 by Mcee Enamie
Great help on deciding what upgrade I should get
December 2021 by Manuela Stöwe
Friendly stuff, very professional and helpful, took their time to explain everything. Would recommend a visit!
December 2021 by Stephen Bailey
Felt pressured and intimidated to sign a contract by Steve when all I wanted was a pay as you go top up. Steve is incredibly rude and should not be in a customer facing job.
