January 2024 by Caelan Jones
had my eye test a couple weeks ago, staff were all very friendly and the optician was very thorough in explaining everything to me. All in all fantastic service and I will be returning, however ive docked a star for two reasons - I wasn't told my pupil distance which wasn't something I was aware I'd need to order glasses from anywhere in future, which is mildly annoying. Also, I received a text today saying my glasses were ready to pick up, and I went to do so but unfortunately the store had closed by 4:30pm instead of 5 despite website and Google saying it would still be 5pm. I understand its NYE but I now won't be able to pick up my glasses for a week due to the bank holiday tomorrow and my own work hours, which is very frustrating - in future customers might appreciate earlier closing hours being posted somewhere to avoid disappointment.
November 2023 by Shivam Bhardwaj
I had my eye test here couple of days back and it was thorough. The optometrist was proficient and professional. All the staff members were very polite and made me feel comfortable. Top quality customer service. Thanks
November 2023 by World Spirit
The service was great and the people were kind. The spanish lady was hard to understand at times and made the glasses process difficult but otherwise everything was great and the optometrist was very kind
October 2023 by Mat Tompsett
Outstanding customer service. Very helpful and fully explained everything and answered all of my questions in clear language. Would highly recommend their services.
August 2023 by Karen Bowers
The service was lovely friendly, quick and informative. Thank you
August 2023 by E R Josh
I?m very pleased with my eyes testing there, and the service provided highly recommended further
July 2023 by Lisa Elliott
My appointment at Vision Express was a great experience from the online booking all the way through to selecting my glasses. Members of staff were all friendly and knowledgeable. I would recommend Vision Express
June 2023 by Tamás Major
Attempted to contact customer support several times no reply. Went to the store to get an update but I was told to wait a few more days(even though I told them it was shipped 6 days ago). Glasses are still nowhere to be found. It?s been 15 days and the glasses have been in transit for over a week with no update?!my gf order glasses a week later then me and she already received them along with contact lenses.
May 2023 by Jerry Ratcliff
I had an eye test here and all the staff, particularly the optician were all extremely friendly and helpful. However, this great service from the team was let down by their IT system which meant I could buy the glasses I needed as the system had crashed.
April 2023 by Family Dag
Today 04/19/2023 I passed an eye test. I was very pleased with the service from Sabitha. Wonderful girl! So cute, I got her arrested. But we got along with her. She thoroughly examined me and identified the cause of my eye problem! Big thanks to you! She is a good specialist and knows her job 100%! Good luck in life and thank you from the bottom of my heart!
March 2023 by Lucy Day
Walked in to find out about cost and availability of tests as disappointed with my local independent. Offered immediate slot with a trainee. Didn?t feel inexperienced at all. Great service so far.
March 2023 by Catherine
Lovely members of staff - all very helpful. Eye test was very thorough.
February 2023 by Pauline O'Connor
I have not been to this particular eye centre before but I will not be going back - the whole experience was awful - not allowing me time to decide whether left or right was better. After mentioning my head was not resting on the forehead bar the answer was ?it doesn?t matter?! - told possibility of cataract in future wear sun glasses as I apparently had a small amount of yellowing on one eye and then having worried me she decided that ?perhaps I shouldn?t say cataract? - what in god?s name is this woman doing eye tests for!!! - plus I have never felt so rushed - spoken to a manager who informed me that it was her first day and they wouldn?t be getting her back - do I believe this? - not really - absolutely dreadful - I?m going elsewhere to have another eye test!
February 2023 by lisa rogers
Staff very helpful especially the young lady who helped me choose my glasses (I couldn?t see for laughing so much) ?
December 2022 by Edna Fitzgerald
I was very pleased with the service provided, everyone was very helpful and I felt very comfortable with the service.
