January 2024 by Maureen Golden
Had to visit Boots in Pinner as my local branch has closed down but received excellent care and attention from Hina who was extremely helpful and a very nice lady.
January 2024 by Caitlin Davies
The service was great. Hina was helpful with helping choosing some frames out (usually takes me hours). Feels like there could have been more advertisement about deals available
January 2024 by Ali Cads
I have already shared my excellent professional service. I could not believe the difference between Boots, Pinner to specsavers. If looking for a relaxed environment, with exceptional service then look no further then boots Pinner
December 2023 by Ciro William Iuliano
Could not even get a booking right. Booked online for 28 December and got a call to confirm 9 January. I have 2 email confirmations for the time we originally booked. Person on phone mentioned an IT glitch but could do nothing about it. Needless to say we will go elsewhere and never use Boots optician. You lost four potential customers, and anyone else who asks me about my experience with you.
December 2023 by Meena Mandalia
Very unprofessional. They were more interested in selling me the frames and the lens. In fact the optician herself spent more time with me looking at frames than she did actually doing the eye test.The eye test was very very basic - unlike the ones I have had before. My last one was at boots in Harrow and couldn?t fault the service there at all. I thought it would be the same at Pinner - but it was totally the opposite.I was not given my prescription when I left - she told me that everything was on the system once k had made up my mind. I did call and had to ask for prescription. Needless to say I went to Asda for my glasses who were not pushy and allowed me to choose what I wanted rather than what they thought I needed.I won?t be going back there.
December 2023 by Abuzar Ahmed
I don?t usually leave reviews. However, this time, I felt like I really wanted to say a few words about Rupal Walia. What a wonderful person, polite, courteous, knowledge, and thoroughly professional. Everyone in retail could learn about customer care and how to look after your clients and build loyalty from Rupal. Throughout the process, before/booking during/at Pinner optician post/aftercare Rupal made us feel cared for and welcome, sheprovided us with all the information and options to allow us to make an informed decision. I would highly recommend getting all your Optometrists needs catered for at Boots pinner optician. Ask for Rupal !
December 2023 by A Kothari
Very friendly and personal service. Optician and Hina very pleasant and helpful
December 2023 by Jo Dee
I popped in as I had slightly damaged my glasses. Spoke with Hina who was extremely helpful and fixed my glasses with a smile.Thank you Hina. Great friendly service.
December 2023 by Wendy Holmes
Thank you so much to the lovely Rupal.My father?s glasses were broken and she mended them beautifully. We really appreciate it x
December 2023 by Klimis Voskidis
Great service , very helpful in every level, great quality of lenses, Rupal who works there helped me a lot and whenever I need something I visit the store for an advice!
December 2023 by Rachel Brown
My 16 year old daughter had her eye test and chose new glasses. The customer service we received was exceptional. She was indecisive about the frames she wanted but the care, attention and patience she was shown helped her to be confident in her choice. We were so pleased to receive the glasses within a week too. Highly recommend.
December 2023 by Tamara Pastorova
I used Boots Opticians for the first time and I was very happy with the service I received. Both ladies who looked after me were very knowledgeable and nice, one of them was Hina, unfortunately I didn't catch the name of the optician. I love my new glasses, they fit me perfectly, definitely the best pair I have ever had. Thank you!
December 2023 by M M
Love the staff at Pinner Boots Optitions. That?s why me and my husband continue going there.From the booking system for an eye test to the collection of my glasses 5 stars. Informally formal providing great knowledge as to how my eyes where. From payment of my glasses to collecting them took extremely prompt. Rupal helped us select my glasses and even provided me with advise on fashion styles that would work with each style of glasses too so I could choose the perfect pair. Would absolutely 100% recommend Boots Optician to friends and family and will most certainly be using them again.Thank you, Rupal & Boots Optician!
November 2023 by mark glanz
Very good service was particularly impressed by optician who could have sold Me a more expensive frame but recommended a much cheaper one which was reduced by 60%.
November 2023 by Ami Lakhani
Great service here when I needed new glasses. Professional but personal. Thank you!
