February 2024 by Teamer
Absolutely disgraceful service. They never call me even i leave note on a doot with my phone number as you need cose to access my building. Worse company ever !
February 2024 by Anastasia Slacfenco
Now I understand why this postal service has so many bad reviews. I didn't receive three deliveries due to the wrong address, but I've received packages at this address before. Royal Mail has my number to send SMS notifications, but they don't call when the delivery person is here; I could have come down and received the delivery if they had called. But there are incompetent and irresponsible people working here. If you want to make a complaint, it's impossible because if you call customer service, no one answers even after 20 minutes of waiting, there's no email provided anywhere; they do everything possible to make it impossible to contact them. And the office only operates for 2 hours a day in the morning. Terrible company, I don't recommend using their services; I had a horrible experience.They sent my package back to the sender after 3 days, is that normal? I don't think so.
February 2024 by Ibrahim Dar
"They are better off unemployed taking benefits"I hate royal Mail so much. They are the worst company to deal with. Never do the deliver on time, they lie continuously saying your not At home whilst I'm standing there waiting for my item so I can go out, frustrating when I take time off work for important deliveries just to say you were at home? Everyone in my area hates dealing with royal mail. Parcels have been lost by them. I think companies should be ashamed to use their service. Never do I have a problem with Evri or Amazon or Stuart or any other company. Only royal mail. Sack the management and those who work for them. They are better off unemployed taking benefits.
January 2024 by Pari
I hate royal mail they take so long to deliver a parcel and most of the time lost my parcel. Don't recommend rubbish service I order some stuff from shein and it was a split parcel other one was handled by evri and one was handled royal mail evri one came on second day and Royal mail still haven't received my parcel like what the heck are guys are working or not.
January 2024 by Pari Patel
I hate royal mail they take so long to deliver a parcel and most of the time lost my parcel. Don't recommend rubbish service I order some stuff from shein and it was a split parcel other one was handled by evri and one was handled royal mail evri one came on second day and Royal mail still haven't received my parcel like what the heck are guys are working or not.
December 2023 by Mario Neagu
Less than a star for a month I've been struggling to find my packages ???????????????
September 2023 by Matthew White
Avoid if you can
August 2023 by Amber St. Clair Romulus
Always changing their opening times. Really annoying and waste of time.
July 2023 by Andrei
They change the closing time and here didn't update.You need to go personal to their office and make a photo with their new program.They did this intentionally so everyone who come here waste their time because they work only TWO HOURS.
July 2023 by ANAMUL HOQUE
Service very poor. I am always missing my delivery
March 2023 by Nikita Holly
The never ring the bell, and hardly ever leave a note
January 2023 by Ricardina Sane
Poor service they never ring the bell to give the parcel. They just make people to collect the stuff
January 2023 by Simon Muu
Been there few times and always had a good experience, waiting in line and I can see the guy with glasses being friendly and helpful. Only bad side is that only 1 person is at the counter being served to help meaning that line is always going to be long.
December 2022 by Sharon Suddaby
I have had to complain about the unprofessional of the Plaistow RM staff here to the Plaistow Delivery Office Manager AND to Royal Mail Head Office and failure to deliver signed for special delivery parcels, 24 he next day signed for delivery parcels as well as any other parcels for things like books etc. Our letters to our building come through in heaped bundles - rather than everyday in its genuine normal way that our neighbors receive their letters. I wonder where ours get stashed until they do a letter dump drop? The Royal Mail HQ took action and is looking into why the staff are not using the Postman key to our main etrance that they were given and trusted with years ago. The service has been disgraceful ever since Graham our usual Postman left them.
December 2022 by Farooq Ismail
Fantastic service from my local delivery office, amazing staff who are always helpful and go that extra mile in customer service.
