February 2024 by Kirsty Marshall
I have shared this feedback with BHF via their website. I was shocked at how rude and patronising one member of staff was to me and another customer today. I assume it was the same person who features in all the other negative reviews.As for the closing hours, apparently if you come in after 4pm they may "refuse to assist you". Not a problem, I won't be returning.
December 2023 by CineRoll
I recently purchased some vinyls from the store and upon trying to use these I found some of these to be faulty and unusable. I have shopped with BHF multiple times as I like to help support the work that charities do, as such I was hoping that I would be treated in a fair and kind manner when I attempted to return these faulty items on 16 November.Unfortunately this was not the case. Upon reaching the store I was told by the counter staff after they contacted the manager that I can only exchange.I pointed out that on the receipt it says I can get a refund within 30 days of purchase. She contacted the "manager: again.I patiently waited for the manager to appear and was immediately greeted with hostility stating that it was impossible to refund these items despite it clearly stating on the receipt that I had been given upon purchase that they could be refunded within 30 days.This ?manager? who refused to provide her name or position within the company then proceeded to try to show internal policies to me that did not back up what she was saying but in actual fact proved i was entitled to the refund.As i brought this to her attention she proceed to become more agitated and would offer no further assistance, as i wanted to escalate the matter further at this point i took a image of the ?manager? as she continued to not provide any form of identification or role within the company and wanted to make sure the issue was addressed to the correct employee as i do not want to tar the image of your charity over the actions of 1 employee.They then upon noticing an image of them was taken got into my face screaming to delete the photo.I refused and she then proceeded to take the vinyls that i attempted to return and physically attack me with them. I am sure the CCTV of this situation alone would be quite damning of their behavior. After being Physically assaulted by this ?manager? they then proceeded to threaten me by saying they were going to call the police. I of course at this point agreed to stay until the police attended as I had been assaulted by a member of your team for asking for my right to a refund to be acknowledged.After waiting for 20 minutes I spoke with the counter staff to find out if the police were on their way and how long they would be to find that the ?manager? had not called the police at all but allegedly made a call to the HR department for some reason.
December 2023 by Nicole Fu
There was a sign on the door saying to close it to conserve energy, I did but staff wanted it open ?so people come in?. We are in a climate crisis.
December 2023 by M Angeloy
miserable place with horribly rude people that always smells bad
December 2023 by Andreia ANAMARIA
Poor quality and expensive for a charity shop.
November 2023 by slowpoke 68
Karen as a manager is too much
October 2023 by Serena G
I can understand the bad reviews. This is a really poorly managed and unfriendly place.We booked a collection of unwanted items with them. They booked us in two weeks time (!) On the day nobody showed up! I called them to rebook for another day. On the day, at the end of the time slot, I called the store again to see if they are coming. An arrogant man started shouting that we need to wait longer because there is traffic and then hung up! So unbelievably rude and not a word of apology for the delay or thanks for giving them quality items completely for free.We immediately made another booking with another charity. They booked us for the next day, not in two weeks, came on time, were polite and grateful. Will donate to them again in the future.There is no need to deal with people who are rude, lazy and unprofessional. There is always someone else out there who can do a better job! In our case they were just a few clicks away.P.S. The BHF man finally appeared, more than two hours late. (Again no apology.) I told him that we have already booked with someone else to give our stuff to, so he left empty handed.__________________________P.P.S. In response to the owner's response - There are more than enough details in my review already.
September 2023 by Ale
Went there at 4pm says it closes at 5pm. Just wanted to donate some clothes. Update your times, do better.
August 2023 by She
This place closes even before the closing time. Online it?s says 6pm, in real life it says 5:30pm, but when I got there at 4:48, that one old lady was standing at the closed door shaking her head saying ?No? in a rude way. Don?t even bother go there or if you really want to, make sure you get there at like 1pm, if you?re lucky enough it?ll still be open.
August 2023 by The Perfect Pear Studio
This store is amazing! You have to meet Linda - she?s the assistant manager and she takes care of you and the store as if it?s her house and even gives recommendations. Felt very homely and I have never had this customer experience in any other BHF store or even the more expensive shops/brands. Seriously, worth a visit, even if you don?t buy anything!
June 2023 by KARTHICK GAJENDRAN
Rude response,I called them to check if they have any furniture. The staff was very rude
April 2023 by Alicia Roy
The older shop assistant is extremely rude. I could give so many details about her horrible disposition and attitude. But I have seen everyone is complaining about the staff so it?s obviously a shared experience by many customers .To the area manager : change this toxic team!
January 2023 by Nicola Irvine
I agree with the comments on here. The staff are very unhelpful and rude.There is no changing room or full length mirror for clothes. I was told rudely, you will have to use the jewellery mirror. This is high up and very small. In fact I have to stand on tiptoes to see my face.Nice clothes but also nicer stuff is priced high. I have spent a fair amount in here but it is a VERY unpleasant shopping experience.Shame that.
August 2022 by Simon Hirst
Sadly just donated three bags of good quality items to be treated rudely. ?Donations? Put them over there? ?there?s clearly no room?? Throw them on top she says, comes over and throws my items on top of a massive pile, as other items fall off. No word of thanks. Last time I donated I was treated very politely and they scanned my gift aid card - not interested today!
August 2022 by Don Nunn
After carrying a heavy bag of donations I was told they were not accepting any more as they had to much
