January 2024 by Frank Hayman
Great branch, with a decent stock and nice location
January 2024 by Kurt Coe
Spot on. Ordered in the morning and picked up a few hours later.
December 2023 by Peter Bliss
Went in just to browse but still a great place for your home entertainment needs.
December 2023 by Zoe
Had the worst experience here today. Firstly the staff member (woman) was absolutely rude and vulgar, spent 90% of her time flirting with the other team member and not dealing with my items in a professional manner. Then she asked me to wait which was absolutely fine I understand they need to do their checks but when it got to ½ hour I asked for an update she said ?oh yeah I need your password? so I had been waiting around because she was distracted and didn?t ask me. She round up a price for me which was settled at 257 for both of my items. It came to waiting another 45 minutes for the device to be checked then they told me they had ran out of cash. To which I had to wait for longer. It came to paying me what I?m owed for her to drop the price to 207 from 257 which her excuse was ?well it was dropped due to faults? but had given me a price prior to checking and was settled at 257? I begrudgingly took it and purchased some DVDS with that to which I got all the way home and realised she didn?t put the DVD in the case so I had to come all the way back. She wouldn?t take responsibility for the inconvenience and started blaming her team mates which wasn?t their fault. She needs a serious attitude check and needs to revise her customer service skills because what I experienced today was not okay.She never even apologised for anything today? I think if she might have I wouldn?t have left his review. Safe to say I?m never going back.
December 2023 by Derren Fung
Friendly staff. Sometimes wait time is a bit longer compared to other CeX branches but otherwise, worth a look.
November 2023 by RAYRAY ?The food critic? Local explorer
To be honest there quiet fair
November 2023 by Juliann Ballacii
Very good shop but very, very bad services (bad people) how works there.
November 2023 by Patrick DRURY
Ordered via click and collect and it was waiting ready. Friendly staff. I had to travel to the shop as it had what I wanted in stock. It was worth travelling for as the staff where so helpful.
November 2023 by ken shabby
Good place to pick up second hand films and games. Always visit when I'm nearby.
September 2023 by PIE MASH LIQUOR
Been here few times now staff are all good just good if you need some cash in quick but remember they don't give alot for certain things best to.go on website and type your item and it will tell you a price in cash or price in there shop vouchers so you get good idea what price you will be given in store
September 2023 by eimantas jasinskas
Bad customer service. I was sold wrongly labelled laptop RAM which said 16gb, however it was 4gb. When I returned it, I had to explain the issue to 2 different members of staff who gave me the look like I was somehow wrong. They asked to wait 30min so they can check it before refunding the money. Once refunded, nobody even apologised for the mistake and my wasted time. Staff presentation behind the counter isn?t great either. Another member of staff was intermittently shaking behind the counter, clearly she wasn?t well, but she was ignored by the other staff. She should have not been working in this state.
July 2023 by Laura Litam
My partners go to place. They have wide variety of selections for ps5 games. All are in good condition and some are even new.
July 2023 by Tee Shakur
There?s a reason why this shop almost always only has less than 8 people (including staff) inside it? Unfortunately, I had to learn the hard way why that is?????4 weeks ago, I?d brought an item that I?m ?not allowed to return [due to their] policy.? The person who initially sold me the item very kindly decided NOT to advise me on this when I was initially making the purchase?I attempted to explain that I unfortunately couldn?t have returned the item any sooner because of my physical health, but it almost felt like they were hellbent on misunderstanding me, and not actually listening to the circumstances surrounding the situation. If I?d known all of this, I wouldn?t have even breathed in the shops direction.As if it couldn?t get any worse, some other colleagues standing around decided to involve themselves in the conversation I was having with the person serving me. This man repeatedly told me they couldn?t accept the return & that ?[we] have stores all over the country & [that?s] how it works? Okay? But I didn?t go all the way CEX to talk about other CEX stores??????????Either way, it?s funny that they?ve designed their ?policy? in a way that customers become trapped with their purchases; I?ve read a few horror stories online since my own experience, and maybe I should even consider myself lucky that the item wasn?t something crazy expensive like a phone or gaming console.I genuinely cannot fathom that during a cost of living crisis, where people are literally struggling to heat their homes and put a meal on the table, they?ve implemented this stupid and apparently rigid ?policy? that just further extorts people?s money I?d rather eat someone?s dirty toenail clippings than to a) go into this particular CEX again to have BIG GROWN men repeat the same things in a different tones (I was talking to ONE person, and he was quite nice, however, with the exception of management, I don?t really understand why I?d need to converse with anyone else in the store other than the individual serving me. I?m genuinely a little confused as to why the other colleague felt the need to involve themselves in the conversation if I wasn?t speaking to them???Safe to say I?ll never ever be buying anything from THIS CeX ever again.P.S. I hope donny in the pink shirt that was standing at the end of the till gets the employee of the month badge that he?s gagging so hard to get Update: I went to another CeX, and had absolutely NO problems getting the help I needed!
July 2023 by jack bodimeade
cex all pretty similar, but thats cool cos the all decent af. staf r jokes. and games, if u inta that, i kinda am in a medium bigly way
June 2023 by Kiran Pawar
They will give you non sensible reasons. If you buy from you item they want it like new. If they are selling it it?s like duplicate. Save your time and avoid going to this branch. Plus rude behaviour.
